“You are a disgrace tried on line to make payment oops sorry your details aren’t right they certainly are tried on the phone your details aren’t right tried to talk to somebody cut off never experienced such bad customer service I can feel my blood pressure going up by the minute never had this as s.s.e customer.”
“Ovo is literally the worst energy I have used. In a space of 11 months I have called ovo more than 20 times. I have involved an ombudsman twice. Every month I get estimated bills. They claim to fix the issue but the issue just begins all over again. Most times I fear the teams don’t work on the issue or handout your complaint to the appropriate department.
OVO has given me crazy anxiety with constant meter reading issue. My meter reading would be 100kwh but OVO will send me a bill with reading on 13,551kwh . This is really frustrating. OVO is the worst. They won’t switch to pay as you go for me. They want me to pay to get that done.”
“The worst company I've ever dealt with.
We joined OVO in November 27th and have called OVO with no less than 7 issues including broken meters, incorrect billing, tariff issues and more. Not one issue was dealt with professionally and resolved. We have now switched to octopus energy and what a breath of fresh air. OVO energy customer service advisers were unprofessional, rude, unknowledgeable and untrustworthy. We were passed from person to person kept on hold for long periods of time and talked to like children. In total we spent a lille over 11 hours on the phone just to find out how much credit we had. We ended up changing to monthly direct debit because OVO couldn't understand our problem. Then we received a bill for our pay as you go use even though we are about £90 in credit. Now we are with octopus we are still trying to sort out OVO and there inept advisors. We had missed engineer appointment's (that I had time off work for) which they blamed on other people and didn't take accountability for. This is a brief overview of the appalling service as it goes much much deeper. The response to this complaint will no doubt be a generic response asking for more details when they have access to everything they need just by looking up my name filled by an apology for my experience that they don't mean. In summery don't bother going with OVO if you want expensive energy with appalling customer service.”
“Very dodgy and suspicious company. Bad customer service.
They closed and change my account without giving me any notice and reason why. When I asked for any answer, they can not give one, very suspicious. Last 25th Dec 2024. we moved to our rented property and started our energy with OVO. It was ok at start, paid our first bill in Jan without problem. Come Feb when dodgy things started happening. First, I’m unable to access the OVO apps to see my electric and gas bills in real time, second my OVO online account is giving me problem when I try to access it and thirdly I just received a letter and bill from them not address to myself and with a different account number. When I rang the customer service to query this mess, I was told that my OVO account has been closed since Dec without informing me and I was also told that there are 3 accounts numbers/names currently associated with our rented property - my name, the housing association and the no name account. Very confusing indeed! The customer service guy was not very helpful at all and was rude.
Now, I just wanted to settle everything, pay and just get done with it but unfortunately, it did not happen. I wanted to pay the bill but the guy is unable to help me with that, he wants me contact the housing association to let them know what’s happening with the mess that in the first place I did not create and tell the housing association to call OVO. The guy was very unhelpful and has a bad customer service and just hang up the call. It’s a total waste of my time and effort. I can’t wait to end my short time with OVO to avoid more stress and grief. If I can only give -100 for feedback for their service, I will give it to them. Very unhappy and unsatisfied with their overall service.”
“We have been trying to get our solar panel export account paid since middle 2023. All we have received is late swerving letters by email in response. In the latest we have been told the reading seems too high despite us sending 4 current photos of the smart meter. They now say send another reading sometime in March 2024. Is this a tactic by Ovo energy ?”
“Not even worthy of the one-star rating but had to give it to be able to submit.
They have got to be the worst energy company in existence. They have no customer service, no empathy, no sympathy and very little understanding (if you do eventually get through most of their operators do not have English as their first language and are clearly reading from a crib sheet. They are inflexible, rude and difficult. I was threatened with legal action - I cancelled my direct debit as I refused to pay their 200% unjustified hike in their charges. Everybody should avoid this company at all costs! If you chose to have them as your supplier, don't say you weren't warned!”
“I'm absolutely disgusted with this company. I've been lied to, been verbally abused and treated with total disrespect even although I've always been in credit!
I've had to raise no fewer than 17 complaints in the past couple of years. I no longer trust this company in any way shape or form.
Absolute disgrace of a company!
My contract will be coming to an end in a few months so can't wait to get rid of them!
They're running an absolute circus and noone has a clue what they're doing. They were a good company a long time ago but they're definitely not now!”
“Account 21122418 this is my aunty’s gas/electric account. She is 95 and in a home, her house is up for sale and is completely empty.
I have sent copies of POA to the email as requested by OVO.
I do not particularly want to talk to OVO call centre any more.
My aunty’s account is over £1,000 in credit and all I want is for the credit to be returned to her bank account and the DD reduced to £40.
When I sent the last copy of POA I received an email saying because it isn’t my account OVO cannot speak to me - having sent in POA I can’t see why.
Since I have had POA I have had to resolve quite a few accounts on my aunty’s behalf and OVO is the only one I have had really difficult conversations with,especially a young man this morning whom I must have told about 5 times I had sent POA but he would not listen. I hope you have a copy of our conversation as I put the phone down in the end.
Margaret McAndrew”
“DON'T USE THIS COMPANY. THEY DON'T ANSWER THERE PHONES, IF THEY DO THEY DON'T LISTEN. NEVER ANSWER YOUR QUESTIONS, LEAVE YOU IN DEBT. MAKING CUSTOMERS OF OLD SSE FEELING SUICIDAL. RIP OF COMPANY. AVOID BIG TIME IF YOU DON'T WANT LOTS OF STRESS, DEBY COLLECTORS”
“Ovo treat customers with zero respect and are nothing more than bully's. I moved and was honest with ovo. My account was in credit. It was refunded back to me but the person at ovo made a mistake. They apparently refunded too much. A year and 2 months later they demand nearly 600 pounds..I phone them and they are very aggressive demanding the 600 pounds. I make a complaint and the complaints team say you don't owe 594 ie nearly 600 put 134 and due to this error we ie ovo made we will take 60 off. I email the complaints team and get no reply. In the mean time the customer services side still pursue claiming back the nearly 600 pounds and ignore me totally. I get bombarded with emails and texts. I go to the energy ombudsman and ovo put the nearly 600 pounds in the hands of a debt collector who start emailing me saying I owe 616.. the energy ombudsman cannot quash bills and if ovo had spoke to me with respect and not aggression and actually known what they were doing it would have made this experience far better. It was ovos fault I owed them money. I'm going to write to the owners of ovo on compsny house. It's appalling service and ovo have treated me very unfair and caused the nightmare. Its nice 19 months since I moved and they persist I owe 594 when I do not. Ovo will not listen and should be ashamed. Customer service is very bad”
“I pay every month my bill on time send them my reading meter on time today my app showing my bill is £3589 if there doest sort out my bill withing 1 week I'm gonna take them to court”
“Horrible company that tried to charge 300% more than previous provider in advance as "prepaid" and continue to charge that amount every month. Sure I would go into credit but I would be very wary with a scammy company like this going bust and you lose all your credit.”
“Absolutely disgraceful company , waited all day for engineer to call at property considering they could not make the slot they arranged, only to be told by engineer they could not fit smart meter. When I rang I got treated poorly and told cause they don’t supply electricity they can not just fit gas smart meter . Someone is lying and that’s all they do bulky and lie, do not ever sign up to these disgrace of a company. Wasted a whole day sat around to be treated like scum. Do not ever sign up with these”
“Can't wait until I'm away from ovo. My contract ends June 4th
I've had to raise no fewer than 18 complaints!! They were good a few years ago but they're now a complete disaster!! AND they lie!
I've now been waiting 2 months for a SARS which I should've received within a month”
“When I was with SEE I had no issues. Then they were taken over by Ovo. To get through on phone is impossible and then goes through to call centre. Then they bombard you with calls and emails. The staff are rude little college leavers. They send bills with just amount they say you owe with no itemised explanation.”
“Awful greedy company. My bill has more than doubled in a year, will be moving to another company in April. I've just spoken to customer services, i think i interupted his lunch break, no use whatsoever, his only advice was to cancel the contract (for a small fortune). GIVE THEM A WIDE BERTH”
“OVO are a disaster.They owe me money for solar panel payments going back to July 2023.They do not reply to complaints you are passed from one department to another and the line then goes dead, this has happened 4 times. Promises to respond to logged complaints never happen.Sounds as if the CEO is asleep on the job.
Official complaint no 22272259”
“Absolute charlatans. Just tried to increase my direct debit by 50%. Told them in no uncertain ways to take a running jump. Unethical, conniving, duplicitous crooks.”
