“I have been having trouble with them since February 2021 over a smart meter that I don't have .This time I sent my gas and electricity readings to them in February I received my gas bill but not my electric bill I rang the. again but still no bill as been sent to me I am worried but someone from an energy advice group maybe they will listen to him.. I think they are terrible and as I am 76 years old and not well I could do without this problem..”
“Horrific scammers. How they get away with holding peoples money is a mystery. They held thousands of my hard earned money for years. If it wasn’t for Martin Lewis they would still have it.”
“Unbelievably bad - they’ve admitted to a conflict in their kWh of readings. They are seeing up to 20kwh pd but bill showing up to 35kwh pd. so, being billed for 35kwh pd. studio flat, disabled, all electric. 1st month with them was £450!! Complaint raised now just being ignored.”
“Pathetic rude, untrained customer service who obviously haven't a clue how to deal with a problem, that's only if you get to speak to someone in the first place ! Over inflated billing with estimates added to submitted readings, not to mention people's credits and vouchers going "missing". You really can't trust this appalling company at all”
“I have never known a worse company for customer service. Hours waiting to speak to an advisor. I’ve had people hang up when they can’t answer my questions. Passed from person to person to be disconnected. Useless chat bot that loops to the same answers. I was even laughed at when I finally spoke to someone about my bills. And not one record of my calls.
My MP has received many reports about your terrible service and mentioned it on the local radio station. I didn’t ask to join your pathetic company, I was migrated from SSE.
I can’t wait to settle my balance and move from this excuse of a company. I wish that I could give you 0 stars for all of the stress that you’ve caused.”
“I was told I had to make a lump sum payment of £750 and increase my dd to £244 a month my account is in credit! When I asked why I was told so that my account is in credit in March 2024 I very much doubt I will still be a customer in 2024 I don't pay Sainbury for my food in advance OVO you are a disgrace.”
“I am with OVO first day my blood is boiling. They took £35 this morning from my bank account after I topped up. Then was showing we have only £12 left plus a debt? What debt? Money grabbing company. Definitely not staying with them. It’s a joke!”
“I have never, in all of my life, had to deal with a company that is so bad, on every level. They scam you on your bills (I can prove this) You give a meter reading online, which is what they ask for, and then add on a bit more for good measure (I can prove this) the customer service is beyond diabolical, trying to get a credit from them (my money) takes weeks and still waiting, when you try to call them, you just do not get through, when you chat with them in the chat box, it takes forever to have a conversation, slow, waiting for the reply, and you don't get done what you wanted. The chat lasts upto and sometimes beyond an hour. We have moved from OVO, and would never, ever go back. Other companies out there are better than OVO, and thousands are migrating from OVO.”
“the worst .. had problems since the involuntary move over to them. Rectified issues becomes recurrent issues without any security that their fault wont reoccur, and without any compensation. would rate them 0/5 if it would be possible”
“The customer service I received when I needed help was amazing. I spoke with Rachel from Scotland and she was so kind and nothing was too much trouble!!! Haven’t received customer service like that for years tbh!”
“Worst energy company
I am without gas past 11 days freezing cold water with 2 minors under age of 8
I have rang emailed got told twice engineer will be out today waited all day till 8pm no one turned up it's ridiculous they don't bother my children are freezing I am staying at cousins house till they get back to me I have emailed above this company and have no option but to keep waiting and ringing to get someone out
This is the worst company you can go with”
“Transfer from SSE due to take over. My final bill from SSE is nothing like the amount of money they say I owe I have the final bills from SSE to prove it . Now this is where the fun starts WhatsApp go unanswered call made get cut off so I have made a complaint to the complaints department and have got an email back saying they are very busy and don’t contact them again unless they don’t reply within 8 working days! Says it all doesn’t it.”
“100% rubbish customer service is the worst I’ve ever experienced lm going with a different company this lot are useless ovo and sse can go where the sun doesn’t shine deep in l could write my nightmare experience but it would take so long and l can’t be bothered please people get yourselves a new supplier”
“The automatic transfer from SSE to OVO has been an absolute scam. SSEs last bill happened to be an estimate despite having a working smart meter which charged me for an extra months worth of power. OVO have since continued to charge me for the energy I have already paid for. When I emailed and called them, they offered me a refund for the overcharged power which never arrived. Absolutely disgusting, money grabbing robbery.”
“Ovo Have Ignored The Ombudsman Decision Against Them, And Are Persuing Action Against Me Which Is Illegal.
They have been forced by the Ombudsman to apologise for their actions, and to meet certain resolutions. They have ignored some of the resolutions, and continue to attempt to charge me for bills already paid. The senior personnel ignoring or refusing to comply are Leyton Watson and Josh Cameron. Other mangers who have refused to deal with this matter over the last 6 months are Lee James and Duncan Edwards.
I'm taking this to the courts now, and will make progress reports back here. The public deserves to know just how bad this company is.”
“Transferred without my consent front SSE to ovo...paid quarterly for years now ovo bill me monthly and won't let me back to quarterly...
On my bill there is two different addresses...I informed them when first bill came, approximately 1 year ago and told to photograph meter and e mail in. I did. No further response. Few months later I sent a letter. No response... then phoned again...to be told we have no records of complaint.
Still receiving bills with 2 addresses on a d No further forward...
Customer service is a disgrace.
Time to find a more professional supplier.”
“OVO is bad company do not sign up there they failed to install a meter for a 3rd time in my property I called them today to speak about it and a man could not bother to deal with it and put the phone down pretending line cut no one called me back after spending an hour on the phone trying to reach them. They’re ruthless pigs”
