“The Manipulate the gas meter reading
I did not choose this company. I was with SSE for ten years and never had problems until this OVO took over SSE. This company manipulate the gas meter based on smart meter on the 21th of March the reading was 9239 then on 22 of March they changed the reading to 8324 then they meter jumped the the end of the day to 9268. So based on this they charged me on one day more than £1017. I never saw such theft. I called OVO 5/04/2023 and they promised to fix it within ten days which never happened. I called again on Tuesday 18/4/2023 and requested escalation to a manager.I will cancel their direct debit after five days if not solved. I am asking all the clients who were with SSE to check there meters reading especially the day when they moved them to OVO to protect their money.I wish that I can upload the photos of the smart meter reading to show everyone what they are doing.”
“This is the worst company and they have the worst customer service very rude. I was with SSE I have direct debit my bill have never gone past £300 a month. And in January OVO took over SSE, I was away could not send meter readings for January and February and this company estimated my bill and charge me more than 700 pounds by march even thought I have direct debit my account was over 900 pounds in arrears. I have been calling them for the past month to query my bill but all I am getting is the rudest customer service I have ever experienced I am not exaggerating I had to be the one to de escalate the arguments. And what makes it worst in march I sent them a meter reading and my bill for that month went back to around 300 pounds that should tell every sensible person that they over charged me in January and February but no they won't hear that as I am here frustrated with them my account is still over 700 pounds in arrears despite my monthly direct debit and they keep saying to me my smart meter sent them meter reading and I keep saying to them I don't have a smart meter but every time I call is the same issue and now I have given up. Its sad that the government does not protect the ordinary people from companies like this, they scam us any how and get away with it because they know they can get away with it. Am here to say to people to stay far far away from OVO. They are bad news”
“This company transferred my electricity account from Energy Australia without my permission. I hadn't even heard of them until I went onto my online EE account and it said inactive. I hadn't made even a call or enquiry with OVO, received a call from them, have no correspondence from them, haven't signed a contract - nothing. Not sure how this is even possible.”
“Having waited almost 12 weeks for action on a request, I've more or less given up. 4 telephone calls and several e-mails and they still haven't acceded to my request for documents. Disgraceful! ZERO STAR for this company. Refund on my overpayment still pending. Moving to another supplier”
“Awful clients service and zero efficiency. I’ve been chasing them for months to get a new smart meter to pay the correct and actual energy I use. Every time I try to request it on their website “the demand is too high” to proceed. I spoke like 7 times with them through chat or over the phone, nobody could come to sort this out.
Also, the only time I managed to book an appointment, it was like a month of waiting, I took day off from work, and they cancelled the appointment like a few hours before.
It’s a joke, unacceptable.”
“Rubish company. Sent us 11 pages of A4 paper simply to tell us how much we have to pay these rip-off merchants. We refuse to set up a D.D with them or have one of their smart meters, so we pay with debit card by phone. However, when you phone these robbers, you get the usual robot voice which you can hardly hear.... Hate them... Absaloutly hate them.....”
“Customer service no longer exists. Sometimes you need to actually speak to a live person, going on line, is sometimes not enough. They seem to only deal with vulnerable people. For the rest of us, customer service no longer exists. Don't get me wrong, I've spoken to some very helpful and friendly people. Once, one of their staff started shouting down the phone at me, I just couldn't believe it. The company is not interested in a decent customer service, it affects their profits.”
“I notified OVO energy on 09/03/2023 that the sale of my property would be completed on 27/03/2023. OVO energy told me to keep my direct debit in place so that they could pay me the arrears. On 02/04/2023 they took a further payment of the direct debit bringing my account into credit by over £1000. Imbeciles on the phone lines saying in due course they would send a cheque to my old address line and to date 14/04/2023 I have not received any monies. Please spare yourself the frustration and do not use this energy company who took over from a very organised Southern Electric”
“What didn’t go wrong . I had a big credit in my acc so had it refunded last September . They then seemed to bill me over four times my normal amount z. I paid almost all of it , I tried to contact them
But they have a really daft system of texting on the help line which means you cannot e otlf was , also my app has gone down and tsomiwlqueued to chat to the. On text for an hour speaking to someone who said he would pass me to someone . And never did . Do the y not understand that we have to work. I work 60’hours a week with 20
Minute lunches and cannot sit for hours queuing . I have given up trying to contact them
As it has become impossible . . I put in my readings and they have not registered them
Also . Hopeless . And ridiculous profiteering . About time then government films took
Control of this situation with the power companies”
“Took 3 months to set an account up when moving into a new property despite them sending bills to the New Occupier when I read the account number they said it didn't exist even though they kept sending bills!
I could not register as a vulnerable customer as I had no account number! ?
Had to go to CEO office to finally get an account
Took 2 lots of money out by bank... said they couldn't put back on my card as my account was not in credit (it wouldn't be as a direct debit is averaged across the yar and I only moved in in Dec when biulls will be more) I had to contact my bank to get the direct debit reversed
Appalling service”
“Now been on hold for over 25 minutes just to give metre readings , absolutely abysmal service , no one to answer phones , not everyone is high tech , we customers are all different & want different things , would be nice to respect that , already got compensation through abysmal service , yet you still are not any better , not sure how you have any good reviews of your service ceases to amaze me”
“Absolutely hopeless. When they changed from SSE to OVO the transferred the wrong amount.
Bills don't add up. When you try to get answers there us no direct line to the billing department. They tell you someone will get back to you which they don't and for some reason they are based in South Africa!”
“My account this morning was £29 in credit . I have a smart meter for electricity only . I paid £40 this afternoon on my credit card and the current reading on my account is a credit of 29 pence . Dates of payment are not shown on my account . I have a weekly debit order for £15 every Monday , but it is impossible to reconcile the account without dates . I will be closing the account shortly . Worst energy company I’ve ever had to deal with .”
“What hope is there of OVO energy dealing with a simple billing / direct debit payment issue based on incorrect SSE migration readings to OVO in November 2022. The OVO call handler dealing with my call based in South Africa informed me that the VAT rate on domestic supply in the UK is 15 percent. I informed the call handler that the VAT rate on domestic electricity supply is 5 percent VAT & felt disbelief that the handler did not know this basic fact, notwithstanding the response was that my Monthly Direct Debit needs to be increased by £110 a month to cover this supposed VAT increase along with the incorrect migration reading. “Fortunately all calls are recorded for quality & training purposes”.
OVO need to deal with fact & not fiction & properly train call handlers to deal with fact & manage customer dissatisfaction. My complaint was & still is mis-managed in a cavalier fashion in which clients are mistreated & disbelieved.”
