“£400 credit not received overcharged £50 for first day of usage from SSE I have been attempting to resolve this sine January 1sr. I have a smart meter they are using an industry loophole to rip people off. Check your first daily charges on your account. Going to the ombudsmen and MP there needs to be an external investigation I to their practices.”
“If I could put 0 stars I would. My query never gets sorted, I can’t wait to change energy company, they say I owe over £800, I live on my own. I’m putting a complaint in & going back to the citizens advice.”
“Thieves ! Put direct debits up every few weeks even when hundreds in credit. Customer service non existent. Not one positive about them. AVOUD AT ALL COST”
“There is no customer service, they never follow up just send you the same request again and again if you call you are told to ring back with more information and when you do you get a different person and so it goes on.”
“ZERO stars from me. OVO are by far and away the worst organisation I've ever had the misfortune of having to engage with. They have zero interest in helping resolve customer complaints and are incapable of resolving anything other than simple queries. I've made 3 formal complaints and not received a reply to any of them. Treating people in credit as debt cases is nothing short of abusive. Disgusting company run by a disgusting man.”
“I had to put 1 star on this post, but, there is no minus star . OVO, as a company, appear to be overwhelmed by the client base they acquired from SSE. Their technology does not have the capacity to enable precise calculations that are true and correct. Furthermore, their algorithm for estimation of advanced usage leaves much to be desired. Offwatt and Offgen should have a serious investigation into the operations of this company. The level and diversity of complaints posted on various social media, suggest that this is a company in a most serious administrative crisis. Swift action is required by the company or government to stablise the situation before it attains an uncontrollable debacle. Meantime, do not envisage the engagement with this company until they get their structure customer friendly.”
“I have been having trouble with them since February 2021 over a smart meter that I don't have .This time I sent my gas and electricity readings to them in February I received my gas bill but not my electric bill I rang the. again but still no bill as been sent to me I am worried but someone from an energy advice group maybe they will listen to him.. I think they are terrible and as I am 76 years old and not well I could do without this problem..”
“Horrific scammers. How they get away with holding peoples money is a mystery. They held thousands of my hard earned money for years. If it wasn’t for Martin Lewis they would still have it.”
“Unbelievably bad - they’ve admitted to a conflict in their kWh of readings. They are seeing up to 20kwh pd but bill showing up to 35kwh pd. so, being billed for 35kwh pd. studio flat, disabled, all electric. 1st month with them was £450!! Complaint raised now just being ignored.”
“Pathetic rude, untrained customer service who obviously haven't a clue how to deal with a problem, that's only if you get to speak to someone in the first place ! Over inflated billing with estimates added to submitted readings, not to mention people's credits and vouchers going "missing". You really can't trust this appalling company at all”
“I have never known a worse company for customer service. Hours waiting to speak to an advisor. I’ve had people hang up when they can’t answer my questions. Passed from person to person to be disconnected. Useless chat bot that loops to the same answers. I was even laughed at when I finally spoke to someone about my bills. And not one record of my calls.
My MP has received many reports about your terrible service and mentioned it on the local radio station. I didn’t ask to join your pathetic company, I was migrated from SSE.
I can’t wait to settle my balance and move from this excuse of a company. I wish that I could give you 0 stars for all of the stress that you’ve caused.”
“I was told I had to make a lump sum payment of £750 and increase my dd to £244 a month my account is in credit! When I asked why I was told so that my account is in credit in March 2024 I very much doubt I will still be a customer in 2024 I don't pay Sainbury for my food in advance OVO you are a disgrace.”
“I am with OVO first day my blood is boiling. They took £35 this morning from my bank account after I topped up. Then was showing we have only £12 left plus a debt? What debt? Money grabbing company. Definitely not staying with them. It’s a joke!”
“I have never, in all of my life, had to deal with a company that is so bad, on every level. They scam you on your bills (I can prove this) You give a meter reading online, which is what they ask for, and then add on a bit more for good measure (I can prove this) the customer service is beyond diabolical, trying to get a credit from them (my money) takes weeks and still waiting, when you try to call them, you just do not get through, when you chat with them in the chat box, it takes forever to have a conversation, slow, waiting for the reply, and you don't get done what you wanted. The chat lasts upto and sometimes beyond an hour. We have moved from OVO, and would never, ever go back. Other companies out there are better than OVO, and thousands are migrating from OVO.”
“the worst .. had problems since the involuntary move over to them. Rectified issues becomes recurrent issues without any security that their fault wont reoccur, and without any compensation. would rate them 0/5 if it would be possible”
“The customer service I received when I needed help was amazing. I spoke with Rachel from Scotland and she was so kind and nothing was too much trouble!!! Haven’t received customer service like that for years tbh!”
“Worst energy company
I am without gas past 11 days freezing cold water with 2 minors under age of 8
I have rang emailed got told twice engineer will be out today waited all day till 8pm no one turned up it's ridiculous they don't bother my children are freezing I am staying at cousins house till they get back to me I have emailed above this company and have no option but to keep waiting and ringing to get someone out
This is the worst company you can go with”
