“I wrote a review on Ovo Energy nearly two weeks ago regarding the dismal service they provide. The generic response was that they are sorry and can I email complaints @ ovoenergy.com. I did and surprise, surprise, no one has replied or responded to me. When I called the billing department and asked to speak to a customer service manager Matilda and another of her Ovo colleagues hung up the phone on me twice. This diabolically enept company is a blight on my life. I hate them with a passion. Utterly rotten company with no customer service whatsoever.
Date of experience: 27 October 2023”
“Got switched from SSE wish I had gone elsewhere. Didn't send bills out admited faulty meter changed it.
Problems are. Trying to get through to speak to someone. Getting cut off after being on hold. Staff who contradict each other. Rude staff. No response to emails. Staff don't listen. Aggressive letters, emails and text. OVO you have effected my mental health just writing this review is making me feel anxious. To the handful of helpful staff I have spoken to thank you”
“Thank god I m not with Ovo Energy but with Octopus , but sadly my daughter was and has done her very best to leave them . They are the most incompetent company my daughter have ever had to deal with and I have had to witness . They don t seem to communicate with each other, or have any knowledge of what had previously , supposedly been sorted . They are time wasters and a constant cause of distress if your dealing with them . After a long stressful period where I had too witness My daughter close to tears ,she is now with another company, but still getting letters from Ovo telling her they are sorting it out .Incompetent , stupid , badly run ,bad customer relations .This company should be taken to task for customer miss management .Avoid this company at all cost . They don t deserve one star ,if i could give them less i would . I m a father and don t ever want to see my daughter go through that kind of stress again.”
“Since I was moved from sse to this shambolic company I have suffered serious mental health detieriation...they get my name wrong and I have 2 different addresses on my bill...2 years of being treat like an imbecile by customer services, who are quite rude...Next step is to sue...”
“Have had the same problem for a year which they kept refusing to fix no matter how many times I have called them, they're lazy and will tell you anything just to get it over with and nothing ever gets fixed. The worst”
“Worst company ever in my 65 years on this planet. I have payg gas meter and when I inserted my new OVO card after they bought out my old company it instantly fried the meter that has worked flawlessly for over 10 years. I asked them if they had purposely did this as they were very insistent I changed to a Smart Meter. I have spent hours over the last few weeks trying to get them to fix this and they have made and cancelled 3 appointments on myself as I refuse a Smart Meter and do let them Fob you off. All engineer vans carry these and even tho they no longer make them they have thousands of brand new stock plus the hundred of thousands they have removed from homes. They have been a complete and utter nightmare to deal with and if I could give them minus 10 stars I would. I am on their priority list due to multiple medical issues and I could only imagine the way they treat the customers who are not priority. I do not use the word hated very often however they have become in my eyes the most hated company I have ever had the displeasure to deal with. I have today changed suppliers to another after recommendations from a friend who also left OVO as he also said it was the worst customer service he had ever seen. Steer well clear of them and if you read the other comments you will see why. Go with them at your peril.”
“I need help with OVO billing. I am dealing with the same guys. I hate stress, so I always make sure I pay my bills on time. but I am not winning because OVO always manages to put me on debit. I called them 100 times to fix my bills and start at 0.00 debit. They say you paid everything your account is okay. no debit. I had rest, and 2 months later another debit of over £100 was added to my billing which they they didn't make obvious for me to see. I am losing my peace. I need help. I don't know what to do.”
“Is there anyone who is got information if there's any group claim against these criminals , they are opened 3 accounts on my name ( I am doing it top ups with Boost) which is part of ovo but the ovo add two additional accounts one is another pay as you go but with ovo the second from ovo is direct debit all accounts on the same name at the same address , they affected my credit score which went from excellent to poor , now it's ages since they said they know it's error but nothing changed , unbelievable how the law and the system works if they are not behind bars yet .
I am looking for compensation of £15.000
Please get in touch of you would like to make group claim against them , they shouldn't exist.
Mateusznadolny88@gmail.com
Kind regards”
“3 days without power now. Engineers never turned up to 3 appointments yesterday. I have 2 young children in the house. Shocking customer service. Wouldn't give them a 1 star rating..”
“Trashed my credit file for no reason as I was actually hundreds of pounds in credit to them and then they couldn't work out how to rectify their error. Rude customer service and very very slow to respond.”
“I dont even want to give that 1 star. I unfortunately lost my pay as you go electric key. I called . Firstly i was on hold for 1hr and 7 minutes to where the man was chatting giggling away to another female . I asked him ..are you ready . Anyway his solution of giving me a generate code and check around local shops did not help as nobody has the keys. I then went on to Web Chat where i was very accurate an clear with what my situation is. The man repeatedly asked me questions to which if he looked at my query hed have known . When i pointed this out he got rather upset and took it to heart and complained i was being rude . Wow. I am 8.5 months pregnant . No gas . No electric . Yes i lost the key . But as my Energy suppliers for many years what can you have done to resolve this....Zero”
“I have been a customer with SSE for over 40yrs since Ovo took over it has been a total disaster. You cannot get through via telephone - waiting over 1 hr, emails submitted with a "no response" reply. I am now trying to solve problem with same with great difficulty - I will take matters further.”
“In a nutshell they lack any ability to be honest and fair with a customer. Owed £710 for my FIT (2 quarterly payments) and have had various reasons for not getting any payments or even statements mainly blaming their elusive back office that has no phone or email facilities, must be a damn quiet department. Moved away to E-on and have already received a payment from them. It is quite clear that they not only have a lack of trained staff, 1 even told me he is not trained and struggled to understand a postcode I had spelled out to him three times but they are blatantly telling lies as I have caught them out on several occasions. Forget the complaint department, totally useless.”
“We paid our SSE bill of about £1300 only to see it added to OVO. Trdult: a nightmare of wasted time, contradictions; different amounts; £39 attempted charge to visit my home without telling me; an email to say everhthing up to date plus another reverting to that £1300 again . . . and on and on and on. Don't touch this firm with somebody else's bargepole. Now have to spend more time to sort out their incorrect claims, including why they say they never received about £2,000 worth of cheques!!!!”
“Looking at the reviews from former SSE customers who have transferred to OVO, I've basically had the same problems with my Gas top card. I really am amazed at the poor customer service from this provider, i never had this level of problems from SSE. The 4 star reviews on Trustpilot are suspicious and misleading, especially if your vulnerable.”
“Zero customer service. Difficult and obstructive.
If you like speaking to Robots( or human beings that aspire to be Robots) enjoy waiting for half a day to speak to someone, then OVO is for you.
Was given email address to provide proof I own the property, the email address does not work?
Spent 2.5hrs trying to register for new liability totally unacceptable!
Complete waste of time!”
“Wouldn’t even give them a 1. Absolutely terrible customer service, the engineers don’t turn up to the appointments( 3 in a row and not one person showed up) even though I was going to go off supply with a young child.
Just keep telling you lies .. been with them 2 weeks and will be changing right away. Shocking , never experienced anything like it in my life.”
