“Have had the same problem for a year which they kept refusing to fix no matter how many times I have called them, they're lazy and will tell you anything just to get it over with and nothing ever gets fixed. The worst”
“Worst company ever in my 65 years on this planet. I have payg gas meter and when I inserted my new OVO card after they bought out my old company it instantly fried the meter that has worked flawlessly for over 10 years. I asked them if they had purposely did this as they were very insistent I changed to a Smart Meter. I have spent hours over the last few weeks trying to get them to fix this and they have made and cancelled 3 appointments on myself as I refuse a Smart Meter and do let them Fob you off. All engineer vans carry these and even tho they no longer make them they have thousands of brand new stock plus the hundred of thousands they have removed from homes. They have been a complete and utter nightmare to deal with and if I could give them minus 10 stars I would. I am on their priority list due to multiple medical issues and I could only imagine the way they treat the customers who are not priority. I do not use the word hated very often however they have become in my eyes the most hated company I have ever had the displeasure to deal with. I have today changed suppliers to another after recommendations from a friend who also left OVO as he also said it was the worst customer service he had ever seen. Steer well clear of them and if you read the other comments you will see why. Go with them at your peril.”
“I need help with OVO billing. I am dealing with the same guys. I hate stress, so I always make sure I pay my bills on time. but I am not winning because OVO always manages to put me on debit. I called them 100 times to fix my bills and start at 0.00 debit. They say you paid everything your account is okay. no debit. I had rest, and 2 months later another debit of over £100 was added to my billing which they they didn't make obvious for me to see. I am losing my peace. I need help. I don't know what to do.”
“Is there anyone who is got information if there's any group claim against these criminals , they are opened 3 accounts on my name ( I am doing it top ups with Boost) which is part of ovo but the ovo add two additional accounts one is another pay as you go but with ovo the second from ovo is direct debit all accounts on the same name at the same address , they affected my credit score which went from excellent to poor , now it's ages since they said they know it's error but nothing changed , unbelievable how the law and the system works if they are not behind bars yet .
I am looking for compensation of £15.000
Please get in touch of you would like to make group claim against them , they shouldn't exist.
Mateusznadolny88@gmail.com
Kind regards”
“3 days without power now. Engineers never turned up to 3 appointments yesterday. I have 2 young children in the house. Shocking customer service. Wouldn't give them a 1 star rating..”
“Trashed my credit file for no reason as I was actually hundreds of pounds in credit to them and then they couldn't work out how to rectify their error. Rude customer service and very very slow to respond.”
“I dont even want to give that 1 star. I unfortunately lost my pay as you go electric key. I called . Firstly i was on hold for 1hr and 7 minutes to where the man was chatting giggling away to another female . I asked him ..are you ready . Anyway his solution of giving me a generate code and check around local shops did not help as nobody has the keys. I then went on to Web Chat where i was very accurate an clear with what my situation is. The man repeatedly asked me questions to which if he looked at my query hed have known . When i pointed this out he got rather upset and took it to heart and complained i was being rude . Wow. I am 8.5 months pregnant . No gas . No electric . Yes i lost the key . But as my Energy suppliers for many years what can you have done to resolve this....Zero”
“I have been a customer with SSE for over 40yrs since Ovo took over it has been a total disaster. You cannot get through via telephone - waiting over 1 hr, emails submitted with a "no response" reply. I am now trying to solve problem with same with great difficulty - I will take matters further.”
“In a nutshell they lack any ability to be honest and fair with a customer. Owed £710 for my FIT (2 quarterly payments) and have had various reasons for not getting any payments or even statements mainly blaming their elusive back office that has no phone or email facilities, must be a damn quiet department. Moved away to E-on and have already received a payment from them. It is quite clear that they not only have a lack of trained staff, 1 even told me he is not trained and struggled to understand a postcode I had spelled out to him three times but they are blatantly telling lies as I have caught them out on several occasions. Forget the complaint department, totally useless.”
“We paid our SSE bill of about £1300 only to see it added to OVO. Trdult: a nightmare of wasted time, contradictions; different amounts; £39 attempted charge to visit my home without telling me; an email to say everhthing up to date plus another reverting to that £1300 again . . . and on and on and on. Don't touch this firm with somebody else's bargepole. Now have to spend more time to sort out their incorrect claims, including why they say they never received about £2,000 worth of cheques!!!!”
“Looking at the reviews from former SSE customers who have transferred to OVO, I've basically had the same problems with my Gas top card. I really am amazed at the poor customer service from this provider, i never had this level of problems from SSE. The 4 star reviews on Trustpilot are suspicious and misleading, especially if your vulnerable.”
“Zero customer service. Difficult and obstructive.
If you like speaking to Robots( or human beings that aspire to be Robots) enjoy waiting for half a day to speak to someone, then OVO is for you.
Was given email address to provide proof I own the property, the email address does not work?
Spent 2.5hrs trying to register for new liability totally unacceptable!
Complete waste of time!”
“Wouldn’t even give them a 1. Absolutely terrible customer service, the engineers don’t turn up to the appointments( 3 in a row and not one person showed up) even though I was going to go off supply with a young child.
Just keep telling you lies .. been with them 2 weeks and will be changing right away. Shocking , never experienced anything like it in my life.”
“Awful billing system. Outstanding amounts different in different parts of the account on the website. Each quarter I spend literally hours trying to work out what the bills mean. Did the chat and was told I was up to date. Still looked wrong. Did another chat - told again I was up to date. Now received a letter saying I owe £140. A nightmare company. I was automatically transfered from SSE, which had a totally understandable billing system.”
“Whatever anyone does please do not go with OVO energy !!! This issue has been going on for 2 months.
We were originally with SSE which was fine and then moved over to OVO without our consent, this was apparently because OVO brought SSE but was the first we had heard of it. Since moving to them we have had nothing but problems.. we can’t top up manually or by the app so are now -124 in credit. We called multiple times for months now stating the issue, OVO said they would send engineers out 3 times and they did not come out, the last time we were told they have no engineer appointments til December 😕. I have came home today and have no electric so sat in the dark unable to do anything, we have called them and they just keep asking the same questions and telling us how to manually top up which doesn’t work. They are rude on the phone and laugh when you tell them the issues. Currently waiting for an engineer to come out which is going to be 3-4 hrs time. Just wanted to warn people how bad this company is. I will be leaving as soon as the issue is sorted it’s been nothing but stress. They also just hang up on you all the time and it takes ages to speak to anyone so please avoid at all costs. Was promised engineer between half 6 and ten 30
It’s now 11:12 and still sat in the dark. Bloody joke.”
“Unbelievable levels of incompetence from OVO. Four hours wasted on web chat, texting with simpletons who offer no solutions, only transfer you to another simpleton who in turn requests that you repeat the issue ad nauseum. Quite gobsmacked by the terribly run company. I had to email 20 documents to them despite them having all of the information already. The left hand doesn't know what the right hand is doing. I am leaving for Octopus and advising all my family and friends to do the same. This is a sinking ship that's also on fire.”
