“Worst company ever, not just out of all energy suppliers. They're inaccessible, complicated pricing structure, probably deliberately obscure for maximum confusion, online chat never works so you can't sort anything instantly. When you're in credit it takes between 4 and 6 weeks for your money to get to you, when you're behind threatening letters come twice a week. Lacking the words to describe how s..t Ovo are.”
“Worst company ever been calling for a bill for weeks,each time a different story,finally got the bill sent via email now my name has been spent incorrectly like seriously, had to call them back to correct my name and resend me the bill because I need it for something important, kept sending me from one department to the other,even had the audacity to tell me to call a number,when the same number they told me to call was the same number I was talking to,finally got through now they are telling me that theyll send out a bill via email within twenty four hours,a bill I'm sure will never come since I've definitely heard that bs story before,so down the rabbit hole again of been transferred from one clueless department to another again within twenty four hours for one damn corrected bill.Atleast take the time out to spell your customers name properly.”
“Probably the worst electric company ive ever dealt with, I bought a new house, and due to the previous tenants having outstanding debt they wont allow me to take ownership of the meter on my octopus account ad they keep objecting to the switch, its been dragging on for 6 weeks and i've just been told it will take another 6 before I hear back”
“Ovo are possibly the worst company I have ever had to deal with in my life. They are ridiculously incompetent, lie to you over the phone and as their call canters are abroad there’s no traceability or accountability for their advisors just reading from a script and never understanding the problem let alone dealing with it. They send engineers out to wrong addresses for the wrong job - then they can’t change your meter as they have the wrong barcode. Even though you corrected your address with them 3 times and they’ve told you it’s updated. The call centre transfers you from one advisor to another without handing over your information so you have to repeat your circumstances & information constantly. Oh, if you have the audacity to want to change a pay as you go meter to a smart meter they will firstly tell you it’s a smart meter if it’s pay as you go, then transfer you to Boost, telling you it’s Ovo, then Boost will argue with you that you don’t have an account, then tell you that you have a problem and will not tell you that they work for another company until you’ve had half an hour of feeling like your banging your head against a brick wall. No one can deal with the issues because they can only read from a script. It’s a disgrace. They don’t know what to do or how to deal with people. They can’t even stick to an appointment that you take AL from work to accommodate. Biggest mistake of my life was choosing these imbeciles.”
“Absolutely disgusting company they took over from sse on the 1st of October 22 and since that day I have had a catalogue of errors. Wrong meters being put in, taking money from my credit that I had saved up to get me through the winter,engineers not turning up, anow now I'm in another row with them because when they changed the meter from sse the engineer only added the top up for the electric,I had £48 on that meter that dropped to £8, when the engineer left that was on 12th July 23. I am still waiting for my gas top up to go on so that I can build credit up for the winter. The engineer came 2wks ago told me my gas top up would go on within 24 hours ! Nope still waiting no card or number given to me so I can start building up credit. They have also lost £138 that was on my meter to get through this winter. I've lost track of how many times I've had to ring them I'm also disabled so being cold is a real problem for me hence why I was trying to get ahead on my winter credit. They are a absolute disgrace so I'm going to ring them again today and if I don't get anywhere then I am going to the media,mp or even rip of Briton. The stress this company has caused me is horrendous and they owe me at least £198 which I can't afford to loose ( who can with the cost of living)”
“They have meant to have taken over my SSE solar generation and export account ,but when I rang they said they didn't have any idea who I was! Fuming, incompetent. I used to ring a friendly person in Wales,and they were brilliant at SSE FIT department. I presume now it all gone abroad, as I couldn't hear what he was saying,bad signal on the landline....”
“I've never dealt with an energy company as bad as this.
Moved into property on a traditional top up meter. The company gave me wrong codes while picking up the gas card at the shop. They didn't even register me properly at the beginning. I kept having to call back time and time again explaining myself over, realising the staff don't communicate with each other and make it up as they go along. By then I've been a week without gas and electricity because they are so incompetent. I made a final call to sort out the code for the gas card and they has the cheek to say they were not even supplying the property even though they have been supplying the property for years with a previous tenant before.. After an hour waiting for them to fix it with their emergency team. The lady hung up on me. Company didn't try to call back. Its a scam ! How are they allowed to continue to operate like this ?”
“I'm currently in a 12 month contract with ovo after many trouble free years but much has changed. There is a credit balance on my account of which I want to reclaim part because my monthly payment is unlikely to need increasing by so much. Now finding it impossible to contact OVO who seem to have gone underground! What is happening to them?”
“I have been forced to have three accounts with OVO after the big shakeup last year. a I have had to report all three acounts to the Energy ombudsman dur to being ignored by OVO so called customer services. Two complaints have been found in my favour and OVO has been ordered to pay me compensation.. So OVO then decided to give me a bad credit rating based on nothing on the third account - all they had left to them. My third complaint to the energy ombudsman is about this and their slanderous, lmaliciuos, vindictive behaviour. If I could take legal action I would. Does their CEO know about the behaviour of his company or is he encouraging it? If I could give a minus star I would. THE CEO should hang his head in shame.”
“Literally worst energy company ever. Moved house in april and they still have not paid me back the credit on my account. Have called them over 5 times and was assured each to me the check would be in the mail in the next 2 weeks. 5 months later - still nothing.”
“I had this issue where when OVO energy took over from SSE, I was told My opening balance was -563.38 when OVO took over from SSE. I contacted SSE and the account was settled to +384.90. My account should have been +384.90 but it has been deducted from -563.38.
To come to this point, I had to make at least 10 phone calls each time more than an hour just to explain what has been happening. Every-time i made phone call, I had to explain all over again. some of the staff were helpful others, not so much. Worst customer service. All i got was YOU HAVE TO TALK TO SSE YOURSELF!!. and you say"Inline image" YOU ARE IN SAFE HANDS!!?? SERIOUSLY?.
I am even told that i never had conversation with OVO before?? Seriously??
Your Accounts Department is not so bright are they? When OVO took over SSE transferred -563.38 and when SSE settled the balance, it is now adjusted to +384.90 from -563.38. Now, do you subtract that from -563.38 or do you replace -563.38 with +384.90?
I was told by one of the customer service that this is settled and will get refund. and when i chat to get the update i am asked smart meter picture? i will send the meter reading, but it is called smart meter for reason no?
I am young person with bit of knowledge, imagine i was old and senile and not so very bright. Sad to see companies taking advantages and harrassing people like this.”
“Very confusing company not at all. Helpful I stated one year fixed dial energy.and had to keep saying I did not want greener energy with the add ons . So simple to understand even a five year old could understand that .I hope now it's all been sorted one year fixed tarrif without greener energy and add ons which I cannot afford thanx .”
“The bill I paid SEPTEMBER LAST YEAR over the phone still does not reflect on my account, even though OVO people keep telling me not to worry and wait. I keep
calling and emailing them. Last week I have received a letter from them saying that they will pass my details to a debt collection agency (each month when I pay my bill I leave that amount unpaid that they haven’t credited into my account yet)I wonder if there is a way that I can take this further because their incompetence and lack of communication inbetween departments has been negatively affecting me.”
“You the worst company I have ever come across you take to payments out of my account without my permission and then you have the cheek yo send me a bill which I clearly didn't use that amount of energy as I live alone and never at my residence because I work away the government need to finish company's like you once and for all”
“Rubbish company put over to them without permission allways saying you owe money when you don't making the decisions to up direct debits without your permission the only way to deal with this company is to pay usage online give no access to your bank”
“What went wrong? Everything went wrong. From my complaints being continually ignored to them ignoring my status as a vulnerable household to their obnoxious "debt management" department in South Africa accusing me of racism because I couldn't understand them to being treated as a "debt" case despite being in credit by £350 and OVO refusing to refund my credit. Yes, absolutely everything about this obnoxiously rude, ignorant and shoddy excuse of a company WENT WRONG.”
