“Ovo must be the worst company I existence. I was briefly in a property April 2022 to June 2022 due to DV. I told ovo I had moved out . So up to this day they have constantly harrased me refused to close the account and harrased me phoned me sent threatening letters I told them okay go and put a prepayment in it's been now a year and a half they've allowed somebody else to run bills up the property is in unst shetland I don't live in shetland I have another tenancy and an account with ovo . They are so stupid not to realise I told them to contact housing officer yave his details they refused. Today I received a entry warrant threat and debt collector threats for a property I do not live in and left in June 2022 after two months only . I have a tumor I'm sick I'm staying and the stress this has caused me is unbelievable I reckon I have called the and apoke to them 60 plus times to say I do not live there.”
“Very bad customer service kept on moving me to a new department hung up calls so many times could not believe it I don’t know if there are working from home or if there’s any accountability,wow bad experience ended up switching fast”
“Absolutely useless as a company, I left a property and continue to get bills even after explaining I have left, letters from the landlord saying I left, might be ok on prices but by aware if you some sensible conversations with someone you will not get it. lets hope the energy ombudsman can help because nothing i do seems to work”
“Absolutely appalling service. Moved out in August - ~£500 in credit. Called multiple times to try and get a refund and they are still holding on to the money with no explanation of why. Customer service team cannot do anything and do not know anything, and I cannot speak to those who can/do. It's now almost Christmas - I could use the money. Shockingly bad!”
“I live in a 1bed house when I was sent from sse to ovo (not consulted on this) in August I was £600.00 in credit naw 3 months later I am told I am £11.000 in debt I don't think so. My account is supposed to be on holed until my desputt is settled but every night at 5 30pm I am contacted by there depht department wanting to know when I am going to settle my account. I and my husband are pencheners I do not have that sort of money and I don't ow it anyway. I rang this morning for the 4th time was told someone would ring me back in 30 minutes 7 hr later still waiting. Anyone out there in Scotland who was my grated to ovo fro sse get out wile you can I can't naw because they say I am in debt. I am not.”
“Honestly the worst and most unhelpful customer service I’ve ever had to deal with in my whole adult lifetime!! Not helpful whatsoever, extremely rude, very disrespectful, and still not answered my questions or helped resolve a problem! I would have not even given 1 star on customer service if it had been an option!”
“This company is so bad,
Customer service are unless,
It was 700 pounds in credit last week now they say I’m 5000 pounds in debt this week ,
Some think to do with migration from SSE,
They can nii or t help as sse has closed down and they working throu the files,
So I can only wait , how long they have no idea,
They holding on to my 700 pounds I was in credit and this is effecting my credit files, crazy”
“Switched from ovo energy to briitish gas , pay as you go smart meters on the 18/11/2023 ovo took all my credit from my meter,s which i had put on to last 3 weeks i suffer from mental illness type 2 diabettee,s have to wait between 2 and 12 weeks to get my money back iam on benifits and can,t afford to replace the credit i had no debt customer services no help, basiclly tough luck”
“OVO are very expensive. I was not told about the switch from SSE and was never given a customer number. I tried to contact them but their customer service were unable to help me. They were terrible to deal with. I decided to switch companies, now I get constant letters and emails from them despite unsubscribing from their list. I think it is a cheek to ask for my help after they were so unhelpful to me. I wish they would just ****off!”
“Worst company I have ever come across, constantly lied to, messed my bill up for over 2 years then withour explanation tell me I owe over £900, they made the mess of things so should accept responsibilty for instead I get offered £250 as a good will gesture.”
“Absolute rubbish customer service. Account closed but consistently receiving emails, texts and letters about a debt I do not have. Phone the number on the letter to be told there is a zero balance on the account, ask them to stop emailing/texting/writing to me about a debt and told 'I cannot stop something that is not happening!' So I am imagining the letter that is sitting in front of me and the email and text I received 3 days ago .....”
“I'm a disabled pensioner with heart problems also, and since OVO took over from sse I've had nothing but problems with my gas pre pay card meter. I like paying as I go and don't want my meter took out unless they put another one in. They keep pushing a smart meter and I'm sick telling them I don't want one and I can't because of my De Fib pacemaker. They wont send somebody out until my gas runs out which will be in the next day. Then up to two or three weeks before maybe someone will come out. I hope up in Scotland I don't get freezing weather, bloody ridiculous.”
“Worse customer service ever. I've lost 45 mins on the chat to change the bank account détails for direct débit. They are not able to do it. And they don't take call on saturday morning.
The chat is so slow ! They ask you questions multiple times every 3 mins. It makes you crazy”
“NO stars.
This company needs to be placed under special measures and investigated!
It is obvious that OVO have been set up on a shoestring, to generate a profit. Customers without any choice, transferred over from SSE who were heavily fined by OFGEM some years ago, for misleading customers.
Overseas call centres do not know how to deal with issues. Constantly MISLED, IGNORED, LIED TO, INCORRECT INFORMATION, EVASIVE.
REFUSE to give you access to management. Staff are patronising and give you the same STANDARD, USELESS, UNHELPFUL ADVICE.
Detrimental effect on my mental health and wellbeing and I'm a vulnerable customer!
I am going to the press!”
“Absolutely no idea how to deal with vulnerable customers. 3 hours on the telephone but still refused to do a simple connection and now claim I am a customer. No not go near them”
“Avoid at all costs. BAD BAD
Probably the worst energy provider in the UK, and definitely the worst customer service ever came across.
So far have spoken to Tyler, Leneve, Lithetha,Theresa, Kim then Yandisa, and spent on one occasion 3 hours one go on the phone, and 2 hours another time, and 1 hour another time, still got no where.
These customer service knows absolutely nothing about nothing, and when you ask to speak to someone in charge, they say, you cant as managers are NOT allowed to speak on the phone, which is absolutely ridiculous, as they're in a higher position to speak to customers and solve problems”
“chaotic and shambolic.
i have paid my final bill, yet they still make demands, emails, text, phone
i have had a year of absolute hell with this company, they keep sending me notification of apology and compensation, but i never received the compensation!
I have notified the ombudsman, and I have asked for a subject access request, they now have 29 days to respond before I report them to ICO and i take them to court.
Do yourself a favour and contact, see below.
enquiry@ombudsman-services.org”
“Worst energy provider. Overcharging when I’m away on holiday and flat was empty. And now they have send me £578 as other charges? Even after providing the meter readings. What does other charges stand for? Never ever in 15 years I had to deal with such a bad company.
I would like to complaint against them to legal body, please can someone guide me!?
I’m going for my caesarean in 2 days and it’s the last thing I want to deal with.”
“Unfortunately, there is no option for zero stars. I have had to get the Ombudsman involved, twice, and I have now requested a subject access request for all information they hold on me, including audio as they record all of their calls. So make sure you get the name of the person you are speaking with, record the time and date, and ask for evidence of an email confirming what you have discussed. They have one month to provide all of the information. They say one thing on the phone, then send demands the next day which negates everything they have agreed with you.!
I have had problems for over one year with OVO making up numbers when photographic evidence proves the correct meter reading. Interestingly, they had the wrong phone number, wrong email and also kept sending me the previous owners bills, without putting a name on the envelope or letter, only an account number, which suggests they were trying to con me into paying for the previous owners bill, which they clearly haven't paid. " a simple mistake" - no its not, not when you cannot log into your account and register your details. They wanted to charge £2,700 when i was only in the property for 3 days, had no appliances but still they insisted they were right, then told me it had increased to £4,000 in the same phone call! . . I refused to pay. I refused their "offer" of having a direct debit, no chance, ask that you pay monthly, do not let them take money from your account as it will be a nightmare to get that money refunded to you. I would suggest you cancel your direct debit, so they have to prove from meter readings and how much they charge per KW and gas unit, so you can be sure you are only paying for what you use. Yesterday I paid my final bill as i have switched providers, and I informed them that I would stop the payment if they didn't send an email confirming it was the final payment, which they did. Today I receive a bill for over £1, 200. which I am refusing to pay. They create stress and anxiety, and only want to help when you show them you have copied in the Ombudsman and will take it further. Interestingly they only want to "help" and phone you when they want/demand immediate payment.
They are also unable to manage GDPR, as they ask you to confirm your name address and date of birth, when demanding payment, well, my answer was "NO, you phoned me, if you dont know who you are speaking with, well dont bother calling! and if it is for payment, why do you need to know who is paying the bill?"
Banks tell us to be sure who we are talking to, but they disregard this by phoning on an unidentifiable number. They also need to switch you to an automated card payment, that is confidential, but they dont seem to, so you have no way of knowing if they are actually recording your card details. This company is a shambles, chaotic, and insincere. 3 hour phone call, only to be told to phone back in 14 days and re submit the reading as they didn't believe me! Well, no I was not willing to do that. I had sent them a photo, which has the date and time on, but still they couldn't manage this. DO NOT USE THIS COMPANY IF YOU WANT TO MAINTAIN A POSITIVE MENTAL HEALTH. Do yourself a big favour and swap providers, they may claim to be a cheaper option, but how does that work when they seem to make it all up as they go along? they claim to care about their customers, even spending millions of pounds, probably, on radio adverts - trying to drum up more business as i expect they have people leaving in droves. They are using your hard earned money to flaunt themselves even stating that they really care about helping people to reduce their bills - well , once I had stopped laughing, I realised how seriously dreadful they are, when you can keep your heating off, eat salad and still be charged hundred/thousands of pounds. This company seriously needs to be audited and investigated for fraud.”
“I am waiting for an engineer to fit a mains isolation box so the electrical work on my new kitchen can be completed. Phoned on 24 October and they gave me a date of 23 November for engineer. They cancelled that saying no availability. Phoned again and they gave another date of 5 December. Within hours that was cancelled. Phoned again gave a date of 8 December. Cancelled. Given a date of 18 December. Cancelled. This is ludicrous. What gets me is they have taken £163 out of my account for this to be done and I have no firm date for an engineer so they have my money but I have nothing. 2 complaints put in which they said I would hear from complaints department within 3 working days. That was 6 days ago. Still need my isolation box fitted. I am a pensioner and this has become very stressful for me as it would for anyone.”
