“Ovo recently contacted me (after 2 years of not being with them) to tell me I owed over £3K because they got both my moving in dates wrong and my moving out dates wrong. They thought I was still with them. I'd cancelled my account and paid the final bills 2 years ago, and called to check this was all good and they said it was, and even refunded me £44 at the end of my time with them. So, they amend the £3K, but I'm still totally confused why suddenly they're saying there is roughly £350 still left to pay. I get contacted again and see the dates and some other information in this mysterious "final bill" still appear incorrect.
So I call multiple times, email multiple times (with no success, as I get told the email isn't registered to an account at Ovo, which just contradicts everything even more), and when I am lucky enough to get a response or through to them, I get told different information by different people. Two seperare people told me there is an error with this bill and to ignore it, while two other people tell me there isn't an error, yet still apologise that Ovo messed up my account closing procedure?
Anyways, after a few weeks of being essentially harassed with emails and texts telling me I have to pay this dodgy bill, I had a long chat with someone at Ovo who yet again said there was nothing I could do. So in the already horrid cost of living crisis, they took a ridiculous amount of money from me and had no empathy or accountability. No one bothered to investigate it or understand it, they just got very sturn with me.
I cannot stress enough how incompetent and disappointing Ovo's treatment of this situation has been, and how little they seem to care if you're a past customer as opposed to a current one apparently.
Avoid if you can, maybe you'll have a better experience, but I've never dealt with this level of gross unprofessionalism and, essentially, bullying.
I can see from other reviews, this is a common mistreatment and issue with other customers already. How many different kinds of disgusting do you have to be to ignore it over and over again?
Nasty of piece of work you guys are. Kicking customers when down. Hope you get your all your desired moneys”
“Absolutely shocking company. My elderly Mum owed a balance of £12. The following month she had a bill for £2000. Called them up and they were supposed to have sorted it. Was on phone for ages. Promised new bill would be sent and the actual balance is £13. The following week amount her bill arrives for £1995. My poor Mum was so stressed over this. Absolutely appalling and the customer service are useless.”
“Awful company. Transferred in circles to different department for over an hour and no one knows what they’re talking about. Overcharging me an outstanding balance when I had a prepayment metre which couldn’t be paid electronically ! Avoid at all costs.”
“Disgusting company very high bills they keep overcharging so you always on debit and don't let you go the worse thing that happen in my life is been a OVO customer.”
“No fixed outcome. On a meter change
. Meter got changed as broke. From a pay as y go to credit . They can't even send me a different account set up to pay direct debt.
Went through complaints . Still no further forward so God knows how I'm going to pay the bill now .”
“Following Ovo’s inability to resolve my billing issues moved to Octopus - who so far have been very good. OVO said they would pay the money I was in credit at the closure of my account within 10 days of the next billing period. It is now over two months and endless emails and calls. People at OVO are pleasant but ineffective. Even wrote to Stephen Fitzpatrick the CEO only to be referred to their complaints procedure which stated they would respond to me in 8 weeks which they had already exceeded! OVO are the worst company I have ever dealt which is saying something as I used to be an O2 customer.”
“Seriously bad service, nearly 2 years of promising to fix my broken meter which registers I am using £3+ Per HOUR! for electricity when the electricity board is switched off. Escalate complaint, promise to send technical team out several times. Never happens - chase payment for electricity for a meter that is switched off, just to start the cycle all over again !! There are other choices- literally ANY supplier is better then this one!”
“OVO is Terrible, the staff are rude, the app is rubbish and give inaccurate everything. I have had nothing but problems with OVO and I am now looking forward to moving supplier”
“Phoned up Ovo as I received my bill today and the letter I had received they have put a late date on it which I didn't even reach me on that date big lol they are nothing but a bunch of greedy scumbags wealthy people in high positions using their authorities to overcharge their customers on what grounds 😡 I was happy when I was with SSe these people how many times have they been taken to the news by customers that they've been overcharging. the person I spoke to I felt like he was trying to manipulate me and my other half even with an estimated bill reading that we have given him was still a lot of money that they're charging trying to reduce it from 175 to 145 so what taken off £30 pounds. oh such a big discount that's going to break their bank accounts for customers😡 what an insult how about getting it down to what I used to pay I never used to pay nowhere near a 100 as soon as I said to him that oh you've been taken to the news recently by quite a few customers he didn't know what to say just kept quiet what can they say because they know it's the truth I said to him I will be leaving as I no longer plan to be cond anymore by you people his way of trying to keep me as a customer was reducing my bill to 145 what an insult I never used to pay that when I was with SSe taking off £30 that's like pocket money and they wonder why they have a bad name I'm not surprised gold diggers trying to make profits out of ripping people off😡”
“Disgusting and appalling service,
Sent through a bill a year after we left Ovo because of their awful customer service to state I owe a bill of £1000, with no evidence of dates or electricity charges for evidence of this as. I have paid all of the charges to them. Customer service is disgusting, passing through to departments that’s can’t help you, inappropriate language, and advising they can’t provide their surnames for complaints because ‘they are not allowed’
Stay clear or your mental health will be impacted by this service”
“The most horrific company I have ever had to deal with
Firstly call handlers ..not trustworthy haven't got a clue what they are doing not abiding by data protection rules incompetent lack of training disrespectful no understanding of mental health and wellbeing ..calls are recorded by they refuse to email you copies of the calls ..everything you phone and check account the last call handler has not said what they are going to do and hasn't recorded it on account
Can always hear other call handlers speaking to other people Harrassment if emails text messages mobile phonecalls ans landlines from all these at least twice a week
That was just a snippet of call handlers .
There's the complaints team they are not bothered months to call back wrong information given
Would advise everyone to record the calls when you contact ovo”
“Please stay away from this company at all.
They charge you when you are not even using any electricity or gas.
BLATANT, RIP OFF COMPANY!!
I've now changed company and paying half of what I was paying them...OVO”
“I was originally with sse, who i was happy with, then got moved to these greedy scum....... everytime i level off a payment, they add something back on straight away, i will be changing supplier next payday, get away from these parasites”
“I was paying for what I used each month, based on smart meter readings. I paid what I owed on 27th February as usual, then 3 days later there was a £155 debit showing on my account. I called them and spoke to an incredibly rude CS rep, who was so difficult to understand. She kept telling me to listen and that the amount owing was for previous months. I questioned how when I have a smart meter and pay in full every month, to which she replied ‘well sometimes the system takes a while to catch up’, Absolutely laughable. I took the hit and left them for UW immediately! Much better service, saved money and I can understand the person who is my direct contact 😊”
“Avoid at all costs no support for customers struggling. Prices are the most expensive company definitely avoid this company. Customer service poor unhelpful”
“@Ovoenergy firstly put my 92 year old aunt on the incorrect tariff. She won a case with the ombudman but six months ago when she left they have not sent her her overpayment . She is very distressed and despite numerous promises the refund has not come . They are not communicating with my husband who is named on the account. So my recommendation is avoid them”
“Terrible company have two meters (one for heating) and they used the one meter reading in both when bill arrived request larger bill than actual. Also numerous other smaller issues”
“Joke of a company. I never opened an account with them yet somehow there’s one in my name. After trying to close the account for nearly a year and every time being told it’s closed , it’s still open!!!! I get a letter everyday from them. DO NOT USE THIS COMPANY!!”
