“24 hours over a 5 day period to get to speak to someone. Can’t ever get that time back only to speak to Melanie!!! The most rude person I have ever had to deal with in what is supposed to be a helpful service. Still hasn’t resolved my problem was a total slanging match all she was interested in was more money that isn’t owed and if I wasn’t happy ring SSE as it is there problem. ( was sure I received a letter with OVO letterhead) what would I know I only pay the bill and then find the money has disappeared. Hopefully one day when fuel bills come down and there is competition with companies once again they will be begging for custom from decent customers who will have sensibly moved elsewhere.”
“We were southern electric for years and never had a issue they moved us to OVO and we pay £93 a month currently for gas and electric. We use £55 a month according to my app they want to up our payment to £140 a month. When we moved to OVO we were over £150 in credit which mysteriously vanished. When I called up they said our app and smart meters are wrong we are using over £100 a month on electric when we are out of house for 10 hours a day. Very odd very dodgy”
“The company is a but tricky in charging the non-resident landlord when they failed to get payment from the moving out tenant. The company tried to fool around and put all the cost into the landlord's final bill even they fully understand the reading of the meter should be split into different time range. What a tricky and unethnical way of doing business!”
“Very Untrustworthy company... On March 10th I was told by phone my Credit was £243.58 when I called again on 6th April credit was £104.23 no explanation to where the £139.35 had gone... Since OVO took over SSE, its been a nightmare...No answering of letters, emails. phone calls absolutely no answers I wrote and warned that I was stopping Direct Debit on 11th April still no answers!!!!!”
“Overpriced. Extremely poor customer service. I have spent two hours trying to sort my bill out, speaking to advisers who had no clue what they were doing. Surreal. The phone line keeps getting cut off. the online messaging system is non-responsive. Seriously disastrous. Stay away.”
“I have submitted meter readings via phone to SSE on behalf of my elderly mother, last one being 31 March 2022. My mother received letter saying they have had no readings since 2021. Spoke to someone at OVO who said SSE have not transferred readings to them. I find this outrageous because the whole purpose of submitting readings on 31 March 2022 was to ensure correct rates were being charged when prices were increased.”
“I have been with OVO Energy since their very early days and initially found their Customer support to be excellent but sadly over the past few years it has declined to an appalling standard. Quite frankly my opinion is that their Customer Service Colleagues do not know what they are talking about and just give answers off the top of their heads. In particular in the absence of meter readings OVO Energy are unable or unwilling to disclose in detail how they calculate estimated readings and just give a very general "We use National Average" statement. For the Gas element of their bills they do not state the Calorific Value that they used to reach the KWh figure for energy consumed. The only reference to CV on the bills is a range of values and a url link to National Grid that gives a very in depth technical description on how CV is measured but doesn't give any actual values. This means that without OVO giving the CV (other suppliers such as British Gas do) it is not possible to check the accuracy of their gas billing. My observation of OVO Energy is that here is a company that has grown very quickly but does not have the skills and resources to match its growth. 10 years ago I would have awarded OVO Energy 5 Stars, but now it would be minus stars and now I am on the cusp of reporting them to the Energy Ombudsman and most likely moving to another supplier once my current fixed price contract has expired.”
“I'm really shocked to read all these bad reviews
Been with OVO for years .I haven't switched as they've always been supportive if me. When I call I'm put through almost immediately. I've only ever found them extremely helpful”
“Worst company ever. Had our electricity bill £211.03. Posted to them last week and today had a red reminder for £222.04.. It's a quarterly bill. How can we owe another £10.00. Any suggestions for the best energy companies welcome. Will be changing ASAP”
“Ovo Energy Collections contacted me on Wed 20/04/2022, to chase my current balance of £35.83 ?
My monthly billing ends on the 27th of each month, + my a/c is up to date.
Why are collections harrassing me for payment ?
The collectons email stated :
We recently got in touch about your £35.83 debt, which is now more than a month overdue. Since we share data with credit reference agencies, your credit rating might be affected – so it’s important we sort this together.
This is complete nonsense.
The collections team do not appear to know what is happening with their customer a/c s ?”
“Had nothing but problems with OVO. Constant incorrect billing for us to deal with almost every month now they have put us on a 2 year fixed deal that we never requested, so that will be another pointless phone call to them . We have had a whole year of agro with OVO. The whole energy system is a shambles bring back state ownership and get rid of this mess that privatisation has created .”
“If I could give less than 1 star i would. Chased this company about correcting the previous dead tenants closing figures constantly since September, spoken to so many different departments. My opening read numbers are way less than the dead persons closing figures...
Still they fraudulently pursue for over a £1000 of power usage that the previous tenant doesn't owe. Absolutely disgusting and totally intentional by this company
I am reporting to the governing body.
DO NOT TRUST THIS COMPANY”
“Worst company ever for customer service, treat customers with contempt wish I could switch even if it costs me more to get away. Part of SSE purchased by OVO. CeO complaints not heard or responded to. Useless”
“No idea if I'm still with sse or ovo. My gas and Electric were merging into one payment then they didn't. I get monthly bills but when going into customer service it says do you pay as you go or quartly (neither, I pay Monthy). Smart meters installed but still get messages about sending meter readings as smart meter not working. Customer service doesn't get back to you on chat or WhatsApp. Talking to a wall.....”
“Stay away from this shocking company they can not back themselves.
Smart meter they dont read estimates that are way out, then from one to the next not a clue they promise a call back nothing stay as far away as poss.”
“Useless! They don't send you bills from your meter reading, but they do manage to send out a ream of paperwork with incorrect numbers and random months on.
Oh, apparently, 'reading' and 'estimate' are the same thing now.. although stating a bill is from a 'read' when it's an estimate, is fraudulent.”
