“OVO Energy completely ripped me off. They lied to me for months about my account being in credit then took a reading and informed me that I was suddenly almost £1000 in debt. I was charged almost £1500 for gas usage over a year despite being a single man in a flat. In addition, the never kept records of calls. They sent me threatening emails and letters, even while there was a legitimate review going on of my account. Their internal departments clearly never communicated. This company is a nightmare. Avoid them like the plague!!!”
“Customer service is non existant. I have been trying to submit a meter reading for over a week as I've been in the property for 3 months. Online doesn't work, over the phone I enter the reading and it tells me it's more than they had expected (I haven't even turned on the gas boiler yet at the mains as water is heated electrically!) so it won't let me submit it. I then go through to speak to someone who puts me on hold each time for 1 hour to and hour and half for them to come back on and say no one is answering at the department I need. Utter joke.”
“I've been overcharged and nobody can help!!
I was billed £600 for one month of gas and electricity which is usually no more than £200. Raised the query and nobody can help you or get back to you.
Then I discovered that more money was taken from my direct debit than what's shown on my online OVO statements account. No help here either.
Some people at the customer service are rude and unhelpful and the ones that try to help can't do anything as they don't have authority to do it.
Incredibly frustrating wasting hours and hours on the phone and nobody helps you. A nightmare it has been.
Stay away!!”
“Ovo used to be a brilliant comapny for service, but in the past 2 years this has been in a state of collapse. I have been sent numerous reminders, including incorrect information, wrong telephone numbers for contact and just been through 3 diffenrent departments, none of which seemed to be able to sort anything out. I wonder if Ovo's knowledge of my account, apparently non-existent repreents their knowledge of all their customers. If so I would worry for them.”
“Do not touch there people with a barge pool. They are dreadfull
Sending so called engineers to fit smart meters. They were total idiots
Took 3 hours to start my boiler”
“I have been with OVO for 8 years. and have never had reason to complain. Yesterday I emailed them and 10 minutes YES 10 minutes later they were on the phone to me. I was just asking about when they would be starting the Warm Home discount this year.”
“I had my flat rented. The tenants left. I tried to re-set up an account an give the final readings as starting point for my account. Twice I tried to set up an account, and twice failed. But they keep saying I’m liable for the energy used. They have refused to set up an account to take the readings. I suspect tenants didn’t pay and OVO expect that I pay the bill, what is illegal. I wouldn’t recommend OVO to anyone, particularly to landlords.”
“Terrible Company. They get in touch with you and say if you are an SSE customer that they have taken over from them. They then change your tariffs which are more expensive than what you are paying for now. If you want to change supplier they charge you an additional exit fee. I wouldn’t recommend this company”
“They are helping me switch, without having to go through all the paper. My daughter is helping me using emails. Happy so far, my daughter recommended them, she's been with them now for about 10 years.”
“One star is too many. Ovo customer service is non existent, staff tell lies and ignore emails. I wrote on more than one occasion to the CEO and my letters were intercepted and ignored, which is an offence to tamper with mail addressed to another. They claim they do not have a legal department. It seems they employ useless unemployable people and they have no clue what they are doing. I left them in January and they continued to take my money, so I ended up paying two suppliers. They got annoyed when I branded them thieves and I pointed out that I had left them. I was advised to call Bristol Police and have them pay Ovo and visit and press charges against them for theft. The Ombudsman is a waste of time and Ofgem turn a blind eye to the crimes of Ovo, a company that should NOT have been regulated. The CEO of Ovo has set up a new airline company - Vertical Aerospace Ltd and one would think he'd sort out the carnage caused by his evil clueless staff at Ovo before creating another monster. Ovo and the Ombudsman regard Ovo customers as a nuisance. They forget we pay for this shoddy service and many of us have better things to do than be lied to, have cash stolen and fight with idiots. AVOID OVO!!!!”
“You may get the right plan - but they will inflate prices when it ends without calling to discuss a new one...they will carry on taking more than you owe them from your account even when your balance is in credit - they will block transfers to other suppliers.....beware.”
“This is really a corrupt organisation. I move properties and switched my energy provider to Bulb, also s terrible company.
I went through the whole process in March 2021: I check my bank statements July 2021 and realised they had continued to bill me.
Customer service wouldn't acknowledge the issue and hung up on me, said it was Bulbs fault.”
“Avoid this company like the plague. I have been deliberately mislead over my legal right to settle my bill at the end of the year. OVO tell customers they must accept massive direct debit hikes with deceptive language when I believe they cannot force a customer into this if they contact them in advance and deny permission. I was bullied aggressively, threatened and falsely accused of bullying while being bullied! I was treated like trash. OVO is an utter disgrace.”
“If only I could give 0 stars
After moving out of our property in August 2020 they are still sending me bills up to May 2021. They are sending numerous text messages, emails and telephone calls, yet seem to ignore any response to say we DO NOT live at this property.
Wouldn't recommend and certainly wouldn't use them again.”
“01021340,This relates to an unresolved complaint where I am still waiting for a £1400 refund from OVO. No response to previous e mails except for a nonsensical reply today sent to an (insert text) recipient.
I have 9 accounts with you and today I called OVO and spoke to (name withheld) who after a few minutes on hold informed me no one in the complaints dept was available and I would get a call within 24 hours. I pointed out this was not convenient to me as I would probably not be at my desk with all the relevant information to hand and was quite happy to hold.
Apparently this is not in line with OVO`s procedure!! Never mind the unfortunate customer.
When I first opened my accounts with you I found OVO to be excellent in customer service, unfortunately now you have developed the typical Utility Company attitude towards customers with no service or care whatsoever. I spend nearly a £1000 per month with you which clearly counts for nothing.
I no longer see why I should do business with a company that holds its customers in such ,low regard and will be switching all 9 to a company that understands the value of customer service. If I treated my customers with such disdain I would be out of business, and quite rightly so.
I`m sure this message will also be ignored,”
“Ovo Energy left me unable to afford the basics during the Covid pandemic, by stealing my money and making me pay what I could not afford. They ignored my health issues and one low life Lauren, told me food was a luxury and not a right. Another advised me to ring the Samaritans for counselling. I left them and they continued to steal money despite a nil balance. My new supplier refunded money back to me and I had to wait for Ovo refunding me in installments. They added me to the priority register as a final insult. They tell lies. I was urged to write to the legal department and later told they have no legal department. All emails and letters are ignored and calls are terminated. Dreadful company. AVOID.”
