“Our gas & electric smart meter went off today, which it had to be reset. The electric meter was a case of pressing two buttons (A & B)which was fine, however the gas meter according to the online instructions, was a case of pressing any button, which did not work. So I found their emergency number, and rang for some assistance, within 5 mins it was clear that the operator had very little technical skills, what happen next I could not believe, he hung up the phone, so I tried calling back only to get a recorded message that they are closed. (Close 20.00hrs) I rang at 19.55hrs, so now I am left with no heating for the evening with my granchild. This is very poor service, as of now I will be leaving this company.”
“OVO DOES NOT DESERVE EVEN ONE STAR!! Save yourself a lot of nasty shocks and time wasted chasing their customer service. AVOID AT ALL COST!!
The worst customer service ever and a rip off. OVO did NOT adjust my direct debits after the promised 2-3 months of use. I had to chase them to evaluate and adjust. They acknowledged I was overcharged. But then kept charging me the same amount AFTER promising to reduce the direct debited amount. I had to chase them to make them refund the overcharged amount. I finally got fed up with constantly having to chase them and switched to another company. The clincher was they sent my account to debt collection company which emailed me on 13th of May to collect for an bill which was due on the 5th of May!
The only reason the bill was overdue is my credit card had expired at the end of March. I only got a late payment email reminder on 11th of May and paid on the 12th of May!
This is written at the bottom of all their bill:
This is your final invoice and the amount payable will be Direct Debited on the due date of this invoice.
I couldn't find any BPAY information anyway and their ONLY payment method is via direct debit. So I had to update my credit card over the phone via their to pay. All they had to do was contact me to remind me to update my credit card and I would gladly have done that. WORSE CUSTOMER SERVICE EVER!!! And they didn't even have a customer portal until recently nor any other way of paying.”
“Finding Ovo energy disgusting since my farther is passed away in November we was in credit to the point they was not owing us money which felt good and safe. Until this year 2021 April when we got an alarming bill of -£1,108. Plus they sent on the letter which is confusing so much they estimate a further £2,900 end of the year on a fix term. Something doesn’t add up and feels like we’re being ripped off. Also feels like it’s an attack on the elderly after there lost a loved one and nothing is being done after complaining, plus they changed out billing from monthly to quarterly. Despite them on the phone telling us the smart meter is reading correctly this isn’t right and already feel like leaving them.”
“If I could give them minus stars it would be minus 10 stars.... Harassing a highly vulnerable person and pushing me towards a breakdown , even tho payment plan is in place, £325 a month they wanted for a single person in a one bed flat, constantly billing me on estimated even when I have smart meters,”
“Ovo is the worthiest energy company I have ever been with. They are ignoring my meter readings and over charging me with their estimated bills. Doesn’t matter if I gave them my meter readings or not they just do estimated bills, if I question this they do another estimated bill which is higher then their previous estimated bill. They don’t let me to switch to another energy company either. Their complain department doesn’t except or resolve my complaints and keep sending me to ombudsman who doing nothing to resolve this matter. Their abusive staff like Ricky from complain department get nothing for abusing customers over the phone and being sexiest. This whole nightmare last for 1 year now and there is no resolution.”
“I joined OVO in August last year and have had nothing but contradictory issues with them. I have spoken to countless people who all claim to have sorted out my issues with accounts, billing, internet access, tariffs etc etc but still, now as I have deleted my direct debit and found another supplier, still can't access their website to pay my final bill. They, for the first time, after 7 months, sent me a contract, the day after I left them. They are a shambles.”
“Do not ever use ovo as they will not help you if you need there help because they have messed up and will leave you and your family with out no gas and will always put the phone down so people go to someone else or you will regret being with ovo”
“Worst energy supplier ever. Terrible customer service and staff are the most incompetent i have ever dealt with... do yourself a favour... go elsewhere!!”
“Ovo informed me after making regular monthly payments that I owed them £1400 in electricity due to a technical error on their end. I of course said wipe that debt as it was a fault in there end and o have been paying in good faith. I opened a customer complaint and was assured this would be done and I’d here nothing more. March comes 3 months later. They put my account into -£961, and informed me they have given me a 10% discount. In the email explaining this it states ‘due to a technical error’. I have paid monthly I have paid in full and now am told, because someone in there company made a mistake I owe them a huge sum of money. Single mum of two children in a pandemic who has never even paid late let alone missed a payment. Disgusting and legal action will be taken.”
“This is the worst energy provider on the market - the 'lack of' Customer Service is astounding. I tried unsuccessfully to resolve a bill dispute, the complaints made little to no attempt to resolve the issue. I was left with no alternative but to escalate the matter.
Don't be enticed by the low energy prices - you will pay for it dearly!”
“Ovo and boost energy are an awful company who have pretty much no customer service they hang up on calls say they sent refunds when they dont basically lieing to customers I'm not the first and wont be the last”
“I'm really upset with ovo energy supplier. This company uses to trap people with cheap prices and then they increase amount of payments. If you pay monthly cotecty they don't sort it out on their sistem and customer'account look like never pay and diferenta amounts. They are really mess. Don't apply for this company. You going to go in so much trouble and stress. And unprofessional staff put you on hold hour to wait for their mess. They are a bunch of goasts who rip the customers off. Im very sad with them. Always problems.”
“To be fair - OVO were really good up until something went wrong. Customer service however was good.
New Years Day - their smart meter failed at midnight (so a software fault) and my gas supply was cut off. Left with no gas central heating in winter with a 2 and a 4 year old in the house. Gas finally restored on 4th January but on a pre payment meter (but not provided a top up card). To make matters worse - was now stuck with OVO as my new supplier wouldn't take pre payment meters. Had to fight OVO to install a credit metre again over around 5 hours of phone calls - at the moment, I'm stuck on out of contract rates with OVO due to no fault of my own.
Update - the meter is now being replaced today - however, my switch to a new supplier has had to be cancelled - I have now had to signup to a new supplier (at higher rates than offered before Christmas and I will be on Out of Contract rates with OVO until that delayed switch takes place - REALLY NOT IMPRESSED”
“Several attempts to call to advise I have moved in to a property they supply. When I spoke to an operative I was told it was the wrong department and they couldn't help. Redialled as instructed to find out I couldn't do this by phone and can't even leave a message. I will not remain their customer, terrible customer services”
“The worst
The worst. They just phoned saying I am in debt with them and they were sending debt collectors round. Then I gave my meter reading and I’m over 70 in credit. No sorry just giggles on the phone. So disrespectful.”
“In early August 2020 I got a better deal and ended my contract They said I owed £150 so I paid immediately.On 15 Aug they took £113 on my direct debit and a further £113 on the 15 Sept.TheBank has refunded my £226.Despite many Emails I still haven't had a final account .”
