“I would give a no-star review if it were possible. This company is predatory and contacted my 81-yr old mother to sell her their "insurance" product right after she had an accident last summer, leaving her with memory impairment and a concussion. She thought the call was about the insurance on her car, not surprisingly, and when the email came through from Ox Car Care that said it was EXTENDED WARRANTY INSURANCE, she emailed them back immediately, not once, but THREE times, telling them that she wanted to cancel the service, she had not intended to buy it. She never used the policy and thought that was that. But of course, it wasn't. Because Ox Car Care had her credit card number and kept billing her, month after month.
I got involved in her finances in the fall when she was diagnosed with post-concussive disorder and discovered the recurring charges to "paylink" and OxCarCare and with quite a bit of difficulty, tracked the culprit down. No one at this company was helpful. No one at Ox Car Care would make a refund or agree to help. We got the recurring payments stopped, but as for the missing $811.70? Well, we sent a demand letter for refund in January and got VISA involved. As of today, March 9, 2019, still not a peep from Ox Car Care to even acknowledge our complaint, our letter or to apologize for the inconvenience. I have now reached out for help to the Better Business Bureau to hopefully resolve the issue and warn others about what appears to be predatory sales practices on the elderly.
Please be warned when dealing with this company that they are not going to be easy to communicate with, especially if you have a problem.”
