OYSHO Reviews

Name: OYSHO
Rating: 1.34

1.3 Rating 138 Reviews

7 %

of reviewers recommend OYSHO

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Metrics

1.3

Based on 138 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

OYSHO 1 star review on 23rd December 2022

Lucia

Alexandra Prailea

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a vest at Oysho Faro. After 2 times of wearing it started to pill a lot. I didn't wash it. Oysho indicates that there is nothing they can do about it. Not in the store as well as through the online customer service. I am very disappointed with the quality and customer experience.”

Helpful Report

Posted 3 years ago

“Received a faulty item, customer service were hesitant to give a replacement etc, in the end, I received no email response, so just paid £7.99 for socks with a pull on them. It's a shame as I like their products, will try avoiding buying from them as their customer service is very poor. Learn from big and successful companies such as ASOS and stop acting like a bunch of cheats Oysho”

Helpful Report

Posted 3 years ago

“Terrible customer service purchased some items for my daughter, all too small not true size. I asked to exchange, and they said no as it was just over the returns deadline, rude customer services not happy to help, used to purchase regular but will never use again.”

Helpful Report

Posted 3 years ago

“This is one of the worst companies I have ever purchased from. Both the blazer and the over jacket came with stains on them. I took pictures and sent them to customer service 4 times. They declined the request for a refund. The material Oysho uses is cheap and it is not worth the price. The customer support is even worse than the disgusting material they use.”

OYSHO 1 star review on 11th November 2021

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Posted 3 years ago

“Appalling customer service. Cancelled my order without any notification. When I complained they just used generic, automated responses that had no relation to my complaint or used phrases like ‘your order was not completed successfully’. Well yes, I know that but why? Kept being told to refer to my ‘financial institution’ when it turns out they were out of stock! …or at least that was the last excuse. Who knows what the truth was but the whole experience was exhausting.”

Helpful Report

Posted 3 years ago

“Item didn’t arrive. Contacted them via live chat but didn’t communicate, emailed, really poor customer service. I’ve been waiting 5 days for someone to get back to me. Will never order again and who knows if I will ever receive my leggings.”

Helpful Report

Posted 3 years ago

“The website it's terrible so slow the worst experience ever”

Helpful Report

Posted 3 years ago

“The return experience is awful, very unclear instructions on the email, you dont know where are the drop-offs eitehr if the QR code is accepted or not. When I got in touch with the customer service they said they are aware of all that....why dont they improve it then? Waste of time!!!! User experience is very poor, it was my first and last time buying with them.”

Helpful Report

Posted 3 years ago

“I bought some pieces from Oysho and one of them was really bad quality, so it started to torn up from different places, and the costumer service did nothing, no refund no replacement, just a discount code if I buy from them 🤦🏻‍♀️”

Helpful Report

Posted 3 years ago

“Purchased few items and didn’t receive confirmation email. Got back to their website and they canceled the order! I tried again and they did the same. Costumer service (at least in the US) is the worst. They don’t even have a proper costumer service to fix any kind of issue. Really disappointed and never buying from them.”

Helpful Report

Posted 3 years ago

“I bought a tracksuit and within just one day of wear, both the bottoms and top were pilled terribly leading to a horrible feel. It's such a shame since the style is lovely and it looks so good on, but the quality is shockingly bad.”

Helpful Report

Posted 3 years ago

“Awful customer service, it has been 3weeks, since I bought. My package got lost in the mail. They had nothing to do under this terrible situation, replied auto-made response against my complain. I am the one who found my package lost by contacting Fedex. I am still waiting for their sincere answer and confirmation for refund. On top of that, Live chat was suck, I haven’t seen it was working properly. To be honest, they even do not deserve one star.”

Helpful Report

Posted 3 years ago

“The package got lost in the mail, but then finally arrived 1 week later. Awful customer service, you have to contact them directly through chat or email to return the order. It took me more than 1 hour to receive the shipping label from them + returns are not free, $6 will be deducted from your return. I don’t know how is it possible in 2021. Will never use them again.”

Helpful Report

Posted 3 years ago

“Missing items from my order, I have been dealing with them for over 6 weeks, each phone call they promise to issue my refund and then silence again. Awful customer service, questionable quality and poor ratings on sustainability if you check out www.goodonyou.eco”

Helpful Report

Posted 3 years ago

“Refused to return or exchange a pair of leggings for being a few days out of the 30 day policy (due to ill health). For the sake of £40 and letting me be able to swap a pair or leggings they have lost a good customer! The customer service was also shockingly poor and unhelpful. Really need to up their game to compete with rival companies that know how to look after their customers and don't penalise you for bad circumstances.”

Helpful Report

Posted 3 years ago

“Do not buy anything at oysho! You only discover that the product is not as expected after you wore it, which makes it impossible to return it. The customer service is very very unfriendly and unwilling to cooperate. I have bought several products at Oysho and I have never been satisfied. The bikini that I bought lost its colour after I swam in the sea/pool or a couple of times. In addition, I have bought two sport leggings. From one of them, the lacing was of terrible quality so I had to restitch it myself after a short while and the other legging is transparent for sweating, meaning that you can see your belly sweat and the shape of your underwear after some heavy cardio. I”

Helpful Report

Posted 3 years ago

“Why on earth did I decide to buy something on Oysho?? I would never ever think I should check the feedbacks before I buy! How is this possible to have such a terrible online shop these days?”

Helpful Report

Posted 4 years ago

“After receiving a pair of compression leggings with holes in them and threads hanging out of the seams I contacted customer service immediately as unlike most companies you cannot download a return label you have to request it. To say they made me jump through hoops for said label is an understatement. They insisted that I send photos of the leggings, their servers only accept a certain size file so after 4 or 5 attempts they finally received the photos which they then deemed unacceptable because you could not see the label! So I had to go through the process again, though I did inform them that under EU law I have 14 days to send back an item if I do not want it for a full refund so why they insisted on the photos made no sense, whether the leggings were faulty or not I am still entitled to a full refund, so much time wasting, quite unbelievable. I sent my fist email the day I received the leggings - 16th of March, it is now 14th of April, nearly a month later and still no sign of my refund. Having to contact them yet AGAIN they have started the time wasting process of now requesting a photo of my post office receipt from when the item was returned to them. Really an absolutely awful company to deal with, I've never encountered anything like it in my life. Only reason I can find for 1 star is the delivery time was decent but if I could give a minus number for the rating I would. Do not recommend the company or the products whatsoever 43.94euro later and all I have to show for it is a headache.”

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Posted 4 years ago

“How can I contact the customer service? It seems impossible! I haven't received my second item!”

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Posted 4 years ago

“Compleet waardeloos! Pakketten komen niet aan en je wordt continue van het kastje naar de muur gestuurd; klantenservice is een ramp. Doe er alles aan om het proces te frustreren, raken dingen kwijt, verbindingen worden verbroken, zijn niet bereikbaar tijdens openingstijden (gaat het bandje af wanneer ze wel open zijn, terwijl dat dan is) echt zwaar onder de maat alles.”

Helpful Report

Posted 4 years ago

OYSHO is rated 1.3 based on 138 reviews