Pacvac Reviews

4.8 Rating 262 Reviews
95 %
of reviewers recommend Pacvac
4.8
Based on 262 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Pacvac Reviews

About Pacvac:

Pacvac is a market leader in the design and manufacture of professional backpack vacuum cleaners. Customer satisfaction is at the core of everything we do, backed up by excellent after sales service, giving you peace of mind every step of the way.

Thank you for taking the time to review Pacvac

Visit Website

Phone:

(08) 9479 1444

Email:

support@pacvac.com

Location:

7 Mackay Street
Kewdale, Western Australia
6105

Write Your review

Tell us how Pacvac made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Pacvac 5 star review on 13th March 2022
Greta
Pacvac 5 star review on 13th March 2022
Greta
Pacvac 5 star review on 15th July 2021
Robert S
Pacvac 5 star review on 15th July 2021
Robert S
Pacvac 5 star review on 3rd September 2020
Anonymous
Anonymous
Anonymous  // 01/01/2019
Having a cleaning business , pacvac is always the best when it comes to vacuum cleaner. Can’t go wrong with it. Very powerful yet very light and handy.
Helpful Report
Posted 7 months ago
Hi Anne, Thanks very much for the 5 stars and your great review! We put lots of love and care into every unit we make and nothing brings us more joy that hearing from satisfied customers, who enjoy cleaning with Pacvac vacuum cleaners. If we can help you with anything at all, don't hesitate to reach out to us on: support@pacvac.com - we are here to help :) Have a fantastic day! Anna
Posted 7 months ago
I recently purchased a vacuum cleaner and accessories from Pacvac. I am happy with their product and shipping services. The delivery was super fast.
Helpful Report
Posted 8 months ago
Hi Elizabeth, Thanks so much for taking the time to submit your stellar review. We make every effort to provide our customers with the best Pacvac experience, from information about it, through ordering and delivery and finally in use of our quality products. We are truly humbled by your kind words and 5 star rating. If you need anything, don't forget to reach out to us on: support@pacvac.com - our team is known for the best customer service out there! Have a fantastic day! Anna
Posted 8 months ago
I love my Pacvac. I can't believe how good it is. The 18m cord, back pack style and suction are excellent and make vacuuming so much easier. It's a dream machine.
Helpful Report
Posted 8 months ago
Hi Andrea, Wow what an incredible review! Thank you so much for taking the time to share how much you love your Pacvac. Please let us know if you should ever need any assistance, we're always happy to help. đź’™ Have a fantastic day! Anna
Posted 8 months ago
Brilliant product Highly recommend, you will not regret it. I've had the very best experience right from the start. The webpage easy to navigate, the delivery was very fast and the communication is outstanding. The very best I've ever come across. (I'm from Melbourne, AU).
Helpful Report
Posted 10 months ago
Hi Sylvia, Thanks so much for taking the time to submit your wonderful review. We truly appreciate your endorsement and support. Your kind words warm our hearts and make all the hard work we put into our products and customer care all worthwhile. If we can help you with anything at all, don't hesitate to reach out to our friendly team on: support@pacvac.com - we are here to help :) Have a fantastic day! Anna
Posted 9 months ago
Great customer service!:) really easy to deal with.
Helpful Report
Posted 1 year ago
Hi Shin-wei, Thanks for your amazing review and the 5 stars! It was our genuine pleasure to look after you. We are delighted that we were able to assist you and resolve your issues successfully. If you need anything else, don't hesitate to reach out to us on: support@pacvac.com - we are here to help :) Have a fantastic day! Anna
Posted 1 year ago
Always receive goods quickly
Helpful Report
Posted 1 year ago
Hello, Thanks for the 5 stars and for taking valuable time to submit your review. It brightened our day to find out that we could live up to your expectation. Your kind words and sharing of your positive experience helps support our brand and reminds us why we love what we do! If you need anything, don't hesitate to reach out to our friendly team on : support@pacvac.com - we are here to help :) Have a fantastic day! Anna
Posted 1 year ago
This is my 3rd Pacvac in 15 years, they are a workhorse and reliable. We have holiday accommodation and it gets used every day. Would highly recommend the Pacvac to anyone.
Helpful Report
Posted 1 year ago
Hi Steve, Thanks for the 5 stars and for taking the time to submit your review. WOW! We are immeasurably grateful to you for your endorsement and sharing of your positive experience with Pacvac. If you need anything, don't hesitate to reach out to our friendly team on: support@pacvac.com - we are here to help :) Have a fantastic day! Anna
Posted 1 year ago
Great company to deal with. Service and delivery were fantastic. The product is great. Aftercare has been amazing.
Helpful Report
Posted 1 year ago
Hi Abigail, Thanks for the 5 stars and for taking the time to submit your review. WOW! We are immeasurably grateful to you for your amazing endorsement and for sharing of your experience. If you need anything else, don't hesitate to reach out to our friendly team on: support@pacvac.com - we are here to help :) Have a fantastic day! Anna
Posted 1 year ago
Website is easy to order from and customer service is always friendly. Delivery time amazing always arrives the next day.
Helpful Report
Posted 1 year ago
Hi Janet, Thanks for the 5 stars and for taking the time to submit your review. We are delighted that you enjoyed your experience using our online store and are immeasurably grateful to you for sharing your experience. If you need anything, don't hesitate to reach out to our friendly team on: support@pacvac.com - we are here to help :) Have a fantastic day! Anna
Posted 1 year ago
Great quick service
Helpful Report
Posted 1 year ago
Hi Sheree, Thanks for the 5 stars and for taking the time to submit your review. We aim to deliver great products and even greater service, and so we are delighted that you feel that is what you received and very grateful for your sharing your experience here. If you need anything else at all, please don't hesitate to reach out to our friendly team on: mailto:support@pacvac.com - we are here to help :) Have a fantastic day! Anna
Posted 1 year ago
The pax vac is so light it is so much better than my old backpack vac. Love it
Helpful Report
Posted 1 year ago
Hi Donna, Thanks for the 5 stars and for taking the time to submit your review. We are delighted that you are enjoying your new Pacvac vacuum cleaner and very grateful that you've been kind enough to share your positive feedback here. If you need anything, don't hesitate to reach out to our friendly team on: support@pacvac.com - we are here to help :) Have a fantastic day! Anna
Posted 1 year ago
I bought the Pacvac for its versatility, power and value for money.
Helpful Report
Posted 1 year ago
Hello, Thanks for the 5 stars and for taking the time to submit your review. We pride ourselves on delivering quality products, great customer service and most importantly - peace of mind! We aim to always deliver value for money so we can keep delivering smiles :) If you need anything, don't hesitate to reach out to our friendly team on: support@pacvac.com - we are here to help :) Have a fantastic day! Anna
Posted 1 year ago
Good smooth transaction, excellent vacuum cleaners.
Helpful Report
Posted 1 year ago
Hi Steve, Thank you for the 5 stars and for taking the time to submit your review. We designed our online store, like our vacuum cleaners to be convenient and easy to use and are delighted that you have found it so. It has been our privilege and genuine pleasure to look after you. We also offer exceptional customer service to complete your experience, so if you need anything at all, please don't hesitate to reach out to our friendly team on: support@pacvac.com - we are here to help :) Have a fantastic day! Anna
Posted 1 year ago
Good vac easy operating powerful, just weirs need some ideas for organising it ,Thanks
Helpful Report
Posted 1 year ago
Hi Ayman, Thank you for your amazing feedback! Pacvac is deeply committed to ensuring customers have the best experience with our products and services. We work hard to ensure we provide our customers with the very best commercial backpack vacuum cleaners available on the market and we really do appreciate when a fabulous customer, such as yourself, lets us know they love them as much as we do - it really means the world to us! Not sure if you know this but we have created Pacvac Academy, https://academy.pacvac.com/ where you can follow some short video guides, packed with tips to help you get the maximum productivity gains from your investment and to help answer your product queries. If you need anything, please reach out to us on support@pacvac.com - we're here to help. Have a fantastic day! Anna
Posted 1 year ago
Although the vacuum I purchased was not a good fit for me in a residential setting, the customer service I received was above and beyond. I left a review sharing my mixed experience and received a prompt reply in which each issue I raised was addressed and possible solutions were provided. I intended to keep the vacuum and sell it secondhand, but Pacvac said they were happy for me to return it as they valued my feedback and placed a high importance on customer satisfaction. The vacuum may not have been quite right for me, but I cannot fault the customer service. I have no hesitation in recommending them as a company and will be keeping an eye on their products for any changes that would see me return as a customer. I must say that the experience with Pacvac has changed my outlook on my purchases. I find, particularly with large retail companies, customer service can be quite lacking - it's almost like they think it not necessary since people will buy things regardless. But customer service is what makes a company truly stand out, saying to the consumer, you and your experience matter to us. And that is something worth supporting and celebrating.
Helpful Report
Posted 1 year ago
Hi Leah, WOW! Thank you for this amazing review! We are humbled by your spectacular testimonial and delighted that you are satisfied with our service. We do believe that customer service is the difference between a good company and a great one - and we do all that we possibly can to be the best! If we can assist you with anything else at all, don't hesitate to reach out - we are always happy to help :) Have a fantastic day! Anna
Posted 1 year ago
Good quality
Helpful Report
Posted 1 year ago
Hi Michael, Thanks for the 5 stars and for taking the time to submit your review. We truly appreciate your positive feedback and that you've shared it here. If you need anything at all, don't hesitate to reach out to our friendly team on: support@pacvac.com - we are here to help :) Have a fantastic day! Anna
Posted 1 year ago
Unbelievable service
Helpful Report
Posted 1 year ago
Hi Kurt, Thanks for the 5 stars and for taking the time to submit your review. WOW! Thank you for this amazing testimonial! It was a pleasure and privilege to look after you. If you need anything else, don't hesitate to reach out - we are here to help! Have a fantastic day! Anna
Posted 1 year ago
When ever i need a part or machine i would go to Pacvac They are great to deal & the part or item is promptly sent to me . I am a commercial cleaning company& need that type of service . keep it up Pacvac
Helpful Report
Posted 1 year ago
Hi Graham, Thanks for the 5 stars and for taking the time to submit your review. We are delighted to hear you are happy with the service you receive and are immeasurably grateful for your sharing it here. We are blessed to have amazing customers like you - thank you! If you need anything at all, don't hesitate to reach out - we are here to help! Have a fantastic day! Anna
Posted 1 year ago
High quality goods were delivered fast and were exact to description.
Helpful Report
Posted 1 year ago
Hi Jeanette, Thanks for the 5 stars and for taking the time to submit your review. We are delighted that you enjoyed your experience with our company and are very grateful for your sharing this via positive review. If you need anything else, don't hesitate to reach out - we are here to help. Have a fantastic day! Anna
Posted 1 year ago
I like tje pacbac as tjey are light and work well
Helpful Report
Posted 1 year ago
Hi Helen, Thanks so much for the 5 stars and for taking the time to submit your review. It's so wonderful to hear you are a fan of our products and we are incredibly grateful for your sharing your positive feedback via review. If you need anything - we are here to help. so don't hesitate to reach out. Have a fantastic day. Anna
Posted 1 year ago
Pacvac is rated 4.8 based on 262 reviews