Pacvac Reviews

Name: Pacvac
Address: 7 Mackay Street, Kewdale, Western Australia
Rating: 4.74

4.7 Rating 328 Reviews

94 %

of reviewers recommend Pacvac

4.7

Based on 328 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pacvac:

Pacvac is a market leader in the design and manufacture of professional backpack vacuum cleaners. Customer satisfaction is at the core of everything we do, backed up by excellent after sales service, giving you peace of mind every step of the way.

Thank you for taking the time to review Pacvac

Visit Website

Phone:

(08) 9479 1444

Email:

support@pacvac.com

Location:

7 Mackay Street,
Kewdale
Western Australia
6105

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Cherry

Pacvac 5 star review on 27th August 2024

Marek E

Pacvac 5 star review on 12th August 2024

Anne

Wanvisa

Pacvac 5 star review on 28th November 2023

Stevy

Anonymous

Anonymous // 01/01/2019

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English

“I always received excellent service from Pacvac. Delivery is always very quick.”

Helpful Report

Posted 4 years ago

Hi Kay, Thank you for your 5-star review! Both our customer service and same day dispatch are elements of our business we pride ourselves on, so it's amazing for us to hear that you've enjoyed your experience with us. Please let us know if there's anything we can do for you. Have an awesome day, Urvin

Posted 4 years ago

“Great!! Received order within the week”

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Posted 4 years ago

Thank you for your review! We pride ourselves on our same day dispatch, so it's amazing for us to hear that you've enjoyed your experience with us. Please let us know if there's anything we can do for you. Have an awesome day, Urvin

Posted 4 years ago

“Its a quality tool. So quick to do large areas! Great suction. Battery life is easily an hour. Then a quick change to new batterys and way you go again! I bought the little bracket to mount on the wand and carry the extra tools. The elastic loops on the belt were not easy to reach”

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Posted 4 years ago

Hi Mark,   Thank you for your 5 star review! e’re very happy to hear you’re loving your Pacvac product, and we are always here to help if you need us. Thank you for the feedback about the elastic loops on the belt, I have passed this onto our Product Team. Please let us know if there's anything we can do for you. Have an awesome day, Urvin

Posted 4 years ago

“Good service. Items sent out quickly with no problems. All items good quality.”

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Posted 4 years ago

Thank you for your 5 star review! Both our customer service and same day dispatch are elements of our business we pride ourselves on, so it's amazing for us to hear that you've enjoyed your experience with us. Please let us know if there's anything we can do for you. Have great day, Urvin

Posted 4 years ago

“Speedy service thankyou”

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Posted 4 years ago

Hi David,   Thank you for your 5 star review! It's amazing for us to hear that you've enjoyed your experience with us. Please let us know if there's anything we can do for you. Have a great day, Urvin

Posted 4 years ago

“Excellent service thank you kindly for your gesture of sending me Thermal clips and with out charge. I am forever grateful. I recommend your product to anyone with no reservation.”

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Posted 4 years ago

Hi Vald, We are thrilled that you are happy with your Pacvac product and our service. Please let us know if there's anything we can do for you. Have an awesome day Vlad, Urvin

Posted 4 years ago

“Prompt service, products as advertised :)”

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Posted 4 years ago

Hi Amanda, Thank you for your 5 star review! Both our customer service and same day dispatch are elements of our business we pride ourselves on, so it's amazing for us to hear that you've enjoyed your experience and your Pacvac backpack vacuum with us. Please let us know if there's anything we can do for you. Have an awesome day, Urvin

Posted 4 years ago

“It will change my life !! 👌🏼”

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Posted 4 years ago

Hi Christelle, Thank you for your 5-star review! We are thrilled that you are loving your Pacvac vacuum cleaner. Remember that we are here to help if you need us. Have a great day, Urvin

Posted 4 years ago

“Great vac’s”

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Posted 4 years ago

Hi Gwen, Thank you for your 5-star review! We’re very happy to hear you’re loving your Pacvac product, and we are always here to help if you need us. Have a great day, Urvin

Posted 4 years ago

“Love my Pacvac Glide vacuum, and the service and communication from Pacvac has always been top notch, thanks!”

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Posted 4 years ago

Hi Kate, Thank you for your 5 star review and your awesome Instagram stories. We love them. We pride ourselves for our customer service so it's amazing for us to hear that you've enjoyed your experience with us. Please let us know if there's anything we can do for you. Have an awesome day, Urvin

Posted 4 years ago

“Very good to use thank you for your products make it easy for me to used every time”

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Posted 4 years ago

Hi Jivara, Thank you for your 5-star review! We’re very happy to hear you’re loving your Pacvac vacuum cleaner, and we are always here to help if you need us. Have wonderful day, Urvin

Posted 4 years ago

“Best service and turnaround times”

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Posted 4 years ago

Hi Nikki,   Thank you for your 5 star review! Both our customer service and same day dispatch are elements of our business we pride ourselves on, so it's amazing for us to hear that you've enjoyed your experience with us. Please let us know if there's anything we can do for you. Have an awesome day, Urvin

Posted 4 years ago

“Very happy with our Product. We have 2 we use at a Hotel and find them very good.”

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Posted 4 years ago

“Good Quality, Value, & Suction... And spares if needed. Very happy with purchase much better then pull along vaccum - floors...windows roof.. underbeds all good 👍”

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Posted 4 years ago

Hi, Thank you for your 4-star review! We are thrilled that you are loving your Pacvac product. Remember that we are here to help if you need us. Have a great day, Urvin

Posted 4 years ago

“Excellent service and it was a small order”

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Posted 4 years ago

Hi Steve,   Thank you for your 5 star review! We pride ourselves for our customer service so it's amazing for us to hear that you've enjoyed your experience with us. Please let us know if there's anything we can do for you. Have an awesome day, Urvin

Posted 4 years ago

“Excellent service and fast delivery. Love these products.”

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Posted 4 years ago

Hi Debbie, Both our customer service and same day dispatch are elements of our business we pride ourselves on, so it's amazing for us to hear that you've enjoyed your experience with us. Have a great day, Urvin

Posted 4 years ago

“Very happy with my ordering experiences with pacvac. All the products have been high quality and do exactly like what’s described. I recently bought the black telescopic wand and I absolutely love it! It’s the perfect length for vacuuming and then once retracted it’s so short ! I bought it so it doesn’t scratch my boot as now it lays flat and not up on the plastics :) it looks very schmick and high quality! I sometimes happen to lose the little 32mm skirting brush vacuum attachment so I bought two this time around! They’re so great and the perfect angle to vacuum skirtings in homes! I also appreciate that the prices aren’t high, everything is priced perfectly which makes it easy to buy things to have as spares :) thank you to the pacvac team!”

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Posted 4 years ago

Hi Sandra, Thank you for your 5-star review! We’re very happy to hear you’re loving the telescopic wand. Remember that we are always here to help if you need us. Have a great day, Urvin

Posted 4 years ago

“Change in design means this is no longer the hardcore vac I am familiar with. Having worked with older models enough to want my own, I was crushed when the hose wouldn't stay on for more than 5 seconds because the 'new' clips wouldn't secure the hose to the dome. Sure, gaffer tape would have solved the problem, but we're talking about a brand-new vac here. Was advised I cannot have an older style hose. It took a weeks for a replacement to arrive. Same design, but the clip inserts stay put (so far). Still prefer to have the hose affixed without mucking around with those clips. The latches that attach the dome to the unit are also flimsier. The u-type bracket on the clips often bend and expand, falling off when resecuring the dome to the motor. Awful nuisance. I am hoping I don't lose one. Keeping the faith that they will at least last until the motor dies. Overall, stoked to have my own vac for work. Still a great powerhouse unit when used with my old sidewinder pipe and foot. But somewhat leery at paying $1200 for a product with sketchy design updates. If you're used to the sturdy, older machine (same model), be prepared for disappointment if you want to splash out on one of these. Go to Godfrey's for comparable quality at a fraction of the price. Leave this one for companies to bulk buy and write off on tax.”

Helpful Report

Posted 4 years ago

Hi Roszarie Thank you for your feedback and we are sorry to hear that the hose connecter and dome lid clips were causing you frustration, especially after you have had such great experiences with our products. We have reached out to you by phone and email as these are both first off instances which we would love to discuss further to get a deeper insight, together with resolving any issues. Continuous design efforts focus on achieving the ultimate in wearable comfort, durability, efficiency and convenience. We have upgraded the hose to increase levels of convenience, but the dome lid clips are the same sturdy clips, they have always been. Pacvac takes great pride in delivering quality products, excellent after-sales service and as the manufacturer, we set ourselves apart from our industry peers by providing exceptional support directly to our customers. Customer satisfaction is at the core of everything we do, which is why we would really love the opportunity to resolve any issues you are experiencing personally. Please do reach out to us on (08) 9479 1444 or contact us support@pacvac.com Urvin Seeburuth Head of Marketing

Posted 4 years ago

“Now have two houses. The only way to go”

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Posted 4 years ago

Hi Pam, Thank you for your 5-star review! We’re very happy to hear you’re loving your Pacvac vacuum at home, and we are always here to help if you need us. Have a great day, Urvin

Posted 4 years ago

“Good service no delays”

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Posted 4 years ago

Hi Sue,   Thank you for your 4-star review! We pride ourselves for our customer service so it's amazing for us to hear that you've enjoyed your experience with us. Please let us know if there's anything we can do for you. Have an awesome day, Urvin

Posted 4 years ago

Pacvac is rated 4.7 based on 328 reviews