“I purchased 4 different canvases. The first 2 came and we’re fine. The other 2, however, were not so great. They were together in a poorly sealed package, and subsequently got wet, at some point during shipping. I now have 2 ruined canvases. The wax paper cover is stuck to the canvas, and they are unusable. I doubt that I will ever order from this company again!”
“Alot of work and underwhelming results. It looks like minecraft. No detail in the finished product. You can tell what it might be a picture of from far away but close up its terrible.”
“I placed a personalized diamond painting order and cancelled immediately, because I realized the picture wouldn't look right. I was told by "Mary" via customer support that I would get my money back in 3-5 business days. I placed the right order that same night. My 1st order was never processed, but they kept my money...kept promising it would be returned. I got tracking information on my 2nd order and was told it would arrive on 4/16/18. USPS tracking information showed this, too. On 4/17/18 the tracking information showed it was hung up in Chicago. I contacted "Mary" again and was told to give it another few days. I contacted my local USPS who said they've never seen a package get hung up like this...normally they are in and out of Chicago. I contacted "Mary" again who said there was an issue with the tracking number and that she would put a new order in immediately. I have turned this over to the FBI, USPS, FTC and ecommerce.com. DO NOT BUY FROM THESE PEOPLE!!! IF YOU HAVE AND HAVEN'T RECEIVED YOUR PRODUCT I SUGGEST YOU DO AS I DID. REPORT THEM!!!”
“My very first time painting with diamonds. Thought it looked really awesome and relaxing! I placed my order on 3/17/18 for 3 different pictures. I knew it would take awhile per their website 9-30 days. I was so excited to try it and knew I couldn't wait that long. So, I purchased 2 more on wish.com (cheaper by the way). They came in about 1-2 weeks. The packaging was not perfect but it was doable. Just a few creases, which after googling it was an easy fix. All the diamonds and accessories were there. Happy with that purchase. So now this one. They took my money right away. Got emails that it was confirmed and that all three had been shipped. A couple of weeks go by and I don't get anything else. I emailed them, and they replied with two tracking numbers. The first one they sent said it would be here by saturday 4/14/. So I waited all day. What do you know, NOTHING showed up. Then monday it was changed to show up today 4/19. Well, it did. In one of the corners the sticky part is bubbly. The canvas was folded in half and just thrown in the bag with all accessories in the middle. The wax came out smashed and the canvas has horrible creases like it was smashed too. I don't know how I'm supposed to fix the bubbly part or the creases on this one. My second tracking number has been stuck in transit since 4/8 in California somewhere. My third one still no information on. I emailed them 5-6 days ago and still no response. I am not a happy buyer. I spent a lot of money on these 3. One of them was a gift for my mom's birthday which was 4/2. I'm afraid to see how my other two arrive, if they even do. I will never order from here again. They don't even have a number you can call. It's all email and they have ignored my last one for almost a week. I feel like I got robbed!!! I am completely addicted, but my business will go elsewhere. Way to much money for what I have received so far.”
“So around the beginning of March is when I ordered a kit for the first time ever and I know it’s coming across seas and I understand that it would take a while to get here well then the end of March and beginning of April well guess what no kit its still in transit which I don’t get and now the end of April is almost here and they told me that it’s still in transit so I don’t think I can trust this sight again I was looking forward to my kit”
“I would not recommend this company at all! I placed an order with them over a month ago and still have not received what I ordered. I have contacted them multiple times and my tracking still says my order is in China. Now when I contact them to figure out what is going on I do not get a response. Would not recommend spending your money here!”
“I bought two sets as a first time purchase. My first one arrived over a month later with the package being soaking wet. Not only was the box ruined the picture was also soaked. Because of this it is impossible to even do the painting. I’ve reached out to customer service and have heard nothing. Will not buy again.”
“I love doing there and have done several. I don't recommend this place, I ordered over 2 weeks ago and it still hasn't been shipped but website says usually ships within 5 business days. I emailed asking how much longer and was told it's being prepared for shipment. I emailed back again no response, I have asked for my money back and they still won't respond to me. I rather order from Ebay or Amazon!!”
“I ordered 2 pictures. 1 pit bull & 1 English bulldog. I never received the bulldog. The same tracking # is shown on both. How can that be if they were shipped separately? Customer service is spinning this so it's my problem. I should check with neighbors & the post office instead of trying to resolve the problem. I will never order anything from them again. If 0 stars could have been given that's what is deserved.”
“Never received my paint by diamonds kit or the light board. Tracking has not been updated since march 31st. Cant seem to get ahold of anyone to get my money back.”
“If you dont mind waiting for a month for them to get it in the mail and then another month for you to get it then go ahead an order from this company. The timeframe for the shipping from China to the USA isn't such a big deal, I understand that takes time. But it took 3 weeks just for them to get it in the mail!”