Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.58

4.6 Rating 17,470 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,470 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased from Papier a couple of times now. Beautiful products, website easy to use. Delivered on time and well packaged. Would highly recommend”

Helpful Report

Posted 4 years ago

“Beautiful products made from top quality materials. The ability to customise diaries etc only adds to my wish to own them all!”

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Posted 4 years ago

“I’ve been ordering from Papier for a few years and love them, however the paper is a little thin. I like to bullet journal with lots of colors and highlight/layer things and find that ink can easily bleed through.”

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Posted 4 years ago

“the planner is good quality but both times i have ordered from papier, the front of the planner had marks on the cover.”

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Posted 4 years ago

“Easy to use program, the books were delivered when they said they would be and the quality is amazing. Very happy with Papier”

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Posted 4 years ago

“Slick, easy-to-use and a great range. I ordered two customised hardback notebooks and three customised 'to do' lists as Christmas gifts. Lots of options on the website and I was able to create lovely designs and text for the person - this was a really impactful gift. The order process was quick and the delivery of the to do lists very quick, with a longer period of time (there was a logo and they were hard-backed notebooks). Everything arrived as promised, even allowing for the 2022 Christmas rush. I'd definitely order again! In terms of further improvements, it would be great to see some more detailed commentary about the paper quality (GSM etc) and having options around the paper - blank, lined, dots - I may have missed that on the webiste. But a great service and, to repeat, I will be definitely shooping here again!”

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Posted 4 years ago

“I have purchased an A5 personalized diary from Papier for my daughter for the last few years now. She is always delighted with how beautiful they are.”

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Posted 4 years ago

“I ordered 4 personalised 2022 diaries and was pleasantly surprised by how gorgeous they were. They were very well received by all recipients!”

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Posted 4 years ago

“Wonderfully elegant note book, I look forward writing in it in 2022”

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Posted 4 years ago

“Alicia at Papier provided fabulous timely and thoughtful customer service, could not appreciate her patient and kind help enough!”

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Posted 4 years ago

Wow, thanks so much for such a great review Priyanka! Best wishes, Alicia Papier CS Team

Posted 4 years ago

“My grand daughter loves her diary and it’s cover.”

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Posted 4 years ago

“Would never go anywhere else. Always an excellent quality item made and received quickly.”

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Posted 4 years ago

“Thought I had a problem with personalization, contacted customer service ASAP and Steph made things simple, easy and most especially; accurate. Beautiful products and now I'm even more comfortable doing business with this company.”

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Posted 4 years ago

“Quality is excellent very pleased with end result”

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Posted 4 years ago

“Book a present for my daughter who loves it.”

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Posted 4 years ago

“Quality item”

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Posted 4 years ago

“A lovely company with great branding, easy to use website and reliable quality service. I had only one issue with some place setting cards which I think could do with a bit of work on the UX of the website. I ended up with some names and wedding dates on the back of my dinner party place settings :-)”

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Posted 4 years ago

“packaging was beautiful. i was beyond satisfied with my items. i love this brand and will be purchasing again in the future”

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Posted 4 years ago

“Beautiful quality, easy to use and quick turnaround More importantly though - a truly lovely keepsake”

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Posted 4 years ago

“Firstly, a top quality photo book and I couldn't be happier. My order got hugely delayed by Royal Mail, however Papier then printed a new batch and sent them by courier to arrive before Christmas. This is the kind of customer service that will not only have me returning but letting me know Papier at the company to use for client albums too. Superb customer service. Really really happy.”

Helpful Report

Posted 4 years ago

Papier is rated 4.6 based on 17,470 reviews