Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,218 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Anonymous

Maans

Genesis Clarett

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The save the date cards came a bit damaged on the edges and the address printing on the envelopes was smudged”

Helpful Report

Posted 1 year ago

Oh no - so sorry to hear this! Please do pop over photos demonstrating the issues to support@papier.com so we can arrange a solution for you. Papier CS Team

Posted 1 year ago

“Cards are beautiful but no card I have sent has arrived on time despite paying for first class stamp delivery. Obviously not paying £8 to send a card express, so just opted for a different service now.”

Helpful Report

Posted 1 year ago

Really sorry to hear about the delivery trouble here, Hollie! We've processed a postage refund on this order to compensate the delay. Papier CS Team

Posted 1 year ago

“We've ordered from Papier before with no issues, however, we were a bit disappointed with the quality of our thank you cards. The printing seemed very light compared to the image.”

Helpful Report

Posted 1 year ago

So sorry to hear this! Please do pop over photos of the item received to support@papier.com so we can look into this for you! Papier CS Team

Posted 1 year ago

“The website is difficult to navigate I would have far rather have spoken to a member of staff to help design the invitations . Frustrating experience. However lovely quality once received.”

Helpful Report

Posted 1 year ago

Hi there, we're sorry to hear you had trouble with the website! Do hop on to live chat with one of our team or send us an email to support@papier.com if you have questions about any future orders! Papier Customer Service Team

Posted 1 year ago

“Card is really lovely but it arrived over a week late using Royal Mail (the only postal option).”

Helpful Report

Posted 1 year ago

“Cute design, but way too small/way too few pages for the price. Will not be purchasing again.”

Helpful Report

Posted 1 year ago

“The book is lovely, however when personalising there is an issue on the site and I was unable to add a photo to the back. This means I now have a white rectangle on the back of the notebook. This is such a shame.”

Helpful Report

Posted 1 year ago

“Lovely cards.. however be careful when you choose personalised photo cards. I just ordered one and hasn’t seen all the feint writing on the front. I changed the bold text but on my phone the feint text didn’t show up… so just wasted money on a card that says it’s from someone else.”

Helpful Report

Posted 1 year ago

Sorry to hear your order was placed without the default text removed, Bev! I've just reached out to you via email so we can arrange a solution. Papier CS Team

Posted 1 year ago

“The notebook I received was very beautiful but the only complaint I have is that I had paid extra for shipping so it would get here in time for my friend's birthday and the package arrived 2 days later. I was very disappointed to have to go to her birthday party empty-handed.”

Helpful Report

Posted 1 year ago

Sorry to hear this, Rosa! We've processed a shipping cost refund for you now to compensate the delay. Papier CS Team

Posted 1 year ago

“I love the journals! Very high quality. My only gripe is the shipping cost to Canada and my recent shipment had border charges. I unfortunately cannot recommend if you live in Canada due to all the extra costs. I will have to find another brand unfortunately going forward.”

Helpful Report

Posted 1 year ago

Thanks for your valuable feedback here, Joel - I'll certainly pass this on to be considered going forwards! Papier CS Team

Posted 1 year ago

“I loved the design that fit the theme of my event. They arrived looking exactly like I had wished. However I think there should be more font options. Also the envelope font should be offered in more colors and fonts to create a uniform look to the invitation.”

Helpful Report

Posted 1 year ago

Thanks for your valuable feedback regarding our font options, Amanda - I'll definitely pass this on! Papier CS Team

Posted 1 year ago

“I noticed this years mid year planner has one less bookmark and the paper is off yellow and seems thinner.”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointment with your planner, Veronica! I can confirm the paper received will be 90gsm as per the product page, but availability of the exact paper we source can differ due to global supply chain changes. I'll definitely pass your feedback on here! Papier CS Team

Posted 1 year ago

“Overall it was a nice packaging experience. The products are beautiful. I like my notebooks and almost everything but the mini highlighters because 2 out of 4 don’t work. That disappointed me. Other than that, everything else is great.”

Helpful Report

Posted 1 year ago

“The sample I received was okay. I imagined the wedding invitations to have bold colors, legible writing and made with good quality paper. This sample was truly just a sample, l could not order a large order with confidence.”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointment with your invitation sample, Brandi! If you can pop over some photos of the item received to support@papier.com, we'll be happy to look into this further for you. Papier CS Team

Posted 1 year ago

“i love how many choices of bullet journals there are and they are all so pretty. I also love how many pages there are. the only thing i dislike about this journal is the pages are a little thin and bleed through. they also have a sort of yellowish tint to them so some markers look different on the paper”

Helpful Report

Posted 1 year ago

Thanks for your lovely comments regarding our designs, and I'm so sorry to hear about the disappointment with your notebook pages! I'll definitely pass this feedback forwards to our product team! Papier CS Team

Posted 1 year ago

“This is a beautiful planner and looked exactly how I hoped it would. The goal setting pages at the beginning are great bonus as well! However, for how expensive the planner is, I would have hoped that the pages would be a bit thicker. No matter what kind of ink you write with, you can see it on the other side of the page. As I prefer to write with fountain pens, this is a major downside.”

Helpful Report

Posted 1 year ago

We're sorry to hear you weren't 100% satisfied Tiff, thank you for taking the time to leave some feedback! Papier Customer Service Team

Posted 1 year ago

“Sooo disappointed I had to use Chrome as a browser. I don’t like Chrome because of the usage tracking they do. This is not clearly stated in the home page. A courtesy call to ask if I intended to include the same pic twice would have been helpful and nice, though editing is truly my responsibility.”

Helpful Report

Posted 1 year ago

Hi Tracey, we're sorry to hear you were disappointed! Thank you so much for taking the time to leave us valuable feedback. Papier Customer Service Team

Posted 1 year ago

“I received notices 2/27 my order was ion the way with an estimated delivery of 3/9 . The delivey date has been updated 4 times generally the day before or day or f delivery. It is now estimated at 3/18. The slow slow delivery time has taken the joy out of the gift I am giving given It is so late and past the receivers event of celebration. I have another order that is also on route and praying it won’t take 3-4 weeks to deliver.”

Helpful Report

Posted 1 year ago

Hi, we're so sorry to hear your order has been lost in the mail! I have sent you over an email so we can sort out a replacement for you. Papier Customer Service Team

Posted 1 year ago

“Shipping was faster than expected and that was great. Was sadly disappointed in the quality of the outside of the journal.”

Helpful Report

Posted 1 year ago

Hi, thank you for taking the time to leave us some feedback! If you think a printing issue has occurred please send over a photo of the problem to support@papier.com and we'll be happy to help! Papier Customer Service Team

Posted 1 year ago

“Shipping took a bit longer than I expected but I received the package in time. Spent $18 on a pen that doesn’t work well, though. Stationery was beautiful.”

Helpful Report

Posted 1 year ago

Hi Ashley, we're sorry to hear that, we're always happy to replace any faulty items! We've sent you over an email so we can sort this out for you. Papier Customer Service

Posted 1 year ago

Papier is rated 4.6 based on 17,218 reviews