Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,431 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,431 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice notebook”

Helpful Report

Posted 4 years ago

“Disappointing - The printed photos are quite expensive (£50+) and they're not printed on photo paper - just a print on a card. One photo is very grainy too.”

Helpful Report

Posted 4 years ago

Oh gosh I am sorry to hear this! We use a high quality matte photo paper which has an eggshell finish for our photo books. If you are unhappy with your order, you are welcome to send over some images to us on support@papier.com and we can assist you further! Best wishes, Alicia

Posted 4 years ago

“I like their greeting cards, they have some good designs. Want a Father's Day card without the obligatory fart jokes and football references? They have that. Ditto tasteful products for birthdays etc. But adding gifts to your order seems to slow down the production and delivery process, when compared to their rivals. If you need a greeting card AND gift to be delivered within five days, without paying £10 for expedited delivery, Papier may not be for you. Papier’s products are good. Delivery of gifts, however, is slow or expensive.”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry to hear your order arrived later than expected, this is very disappointing to hear! If you contact our CS team on support@papier.com and we can look into a resolution for you. Best wishes, Alicia :)

Posted 4 years ago

“I have just received my order and I'm very disappointed in the quality of the album. I was going to recommend this website to family and friends as it was very easy to use however the lighting on the pictures are very off and made me very upset that they did not look like how they did on the my camera or the website when i added the pictures.”

Helpful Report

Posted 4 years ago

Hi, I'm sorry to hear you were disappointed, please do get in touch at support@papier.com with pictures of the photos and we'll do what we can to rectify the issue. Papier Customer Service

Posted 4 years ago

“Pleased with service; felt images printed a little ‘flat’ however”

Helpful Report

Posted 4 years ago

Hi Simon - so sorry to hear you are not 100% happy with your order! Please do contact us on support@papier.com and we can look into this for you! Best wishes, Alicia

Posted 4 years ago

“Quick delivery time. Very high quality product.”

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Posted 4 years ago

“I love my notebook. It was exactly what I wanted.”

Helpful Report

Posted 4 years ago

That's great to hear, thanks so much for your review! Alicia :)

Posted 4 years ago

“Arrived pretty swiftly! It was a gift for a friend's engagement and she loved the quality and design. I love how you can customize the text!”

Helpful Report

Posted 4 years ago

“Great service, quality of product and packaging 🙂”

Helpful Report

Posted 4 years ago

Thanks for such a great review! Alicia :)

Posted 4 years ago

“I've placed numerous orders with Papier over the past few months and nothing is too much trouble for the superb team! Excellent quality, speedy delivery, and all-round wonderful customer service which is an absolute delight. I cannot, and will not buy customised stationery anywhere else!”

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Posted 4 years ago

Thank you so much Katie for such a great review! We look forward to seeing you again soon! Alicia :)

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“I have been using Papier since the first lockdown, mainly for birthday cards. A wide selection are available and although I have not seen them personally, the recipients have commented most favourably on the quality and design of them. The price is very reasonable as it includes first class postage and delivery is swift. I fully recommend this company.”

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Posted 4 years ago

Thanks so much for your review Charles! We look forward to seeing you again soon! Alicia :)

Posted 4 years ago

“Good quality card, good value”

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Posted 4 years ago

Thanks so much Sarah!

Posted 4 years ago

“Good quality card with a nice design that arrived by Royal Mail in good time. Thank you.”

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Posted 4 years ago

“Fantastic invitations, very good quality and lots of comments on how lovely they are from friends and family”

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Posted 4 years ago

What a great review, thanks so much Anne! We look forward to seeing you again soon! Alicia :)

Posted 4 years ago

“Lovely cards, lovely shop”

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Posted 4 years ago

“Beautiful cover, lovely pages, and quick delivery!”

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Posted 4 years ago

We are so glad to hear you are so happy with your order, thank you for leaving a lovely review! Alicia :)

Posted 4 years ago

“Really easy to send cards to friends and family. Would be nice to have a bigger selection to choose from. Also, would be great if I could send cards to the non-U.K. destinations.”

Helpful Report

Posted 4 years ago

Hi Min, Thanks so much for your feedback, I will be passing this on for you! Due to ongoing complications surrounding Brexit, we are sadly unable to ship to EU countries but can ship to other parts of the world, no problem! Do let us know if you have any further queries! Best wishes, Alicia

Posted 4 years ago

“Beautiful personalised stationery. A real hit”

Helpful Report

Posted 4 years ago

“I absolutely love the quality of Papier products, along with the personalization that each product has. Papier's customer service is quick and responsive. I recently contacted them with questions about a recent order. The representatives emailed me back in less than one business day and kept clear and kind contact until all of my questions were answered. I look forward to continuing my business with Papier.”

Helpful Report

Posted 4 years ago

Thanks so much for your great feedback, this is much appreciated! Looking forward to seeing you again soon! Alicia :)

Posted 4 years ago

Papier is rated 4.6 based on 17,431 reviews