Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,462 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,462 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had originally put the address in wrong, when my planner didn’t arrive I emailed costumer service to my surprise they sent me a new one completely free of charge to my correct address, I love my planner and will 100% be buying more!”

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Posted 5 years ago

Thank you for your review Genevieve - so glad to hear you have received your planner :) Best wishes, Alicia

Posted 5 years ago

“Courier had damaged the photo frame in transit, great recovery and customer service from Steph at Papier. A new framed photo was ordered and delivered really quickly at no additional cost to me. Great quality photo and frame on the second attempt!”

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Posted 5 years ago

Thanks for your review Debra! So sorry to hear you had this issue with delivery, this is very disappointing and not how we would wish for our customers to receive their orders! Really glad to hear the replacement has arrived safely :) Best wishes, Alicia

Posted 5 years ago

“Really pleased with the service from Papier and the Save the Date cards. I will definitely use again - but would order the thicker card next time. That’s just a personal preference. Great company and quality.”

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Posted 5 years ago

Thanks for your great review Joanne! Best wishes, Alicia

Posted 5 years ago

“In love with my purchases! Wellness Journal is changing my life!”

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Posted 5 years ago

“BEAUTIFUL wedding guest book! I totally forgot this detail for my wedding on May 1. Literally 7 days before the wedding (April 23rd) I was frantically searching for a company that could personalize the book and Papier came through no issues! THANK YOU!”

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Posted 5 years ago

“I love the diaries and it's my third year of owning one. One change that I struggle with is the application of the last week /first week cross over for each month. I end up writing on both and getting confused. And the lovely notes section at the back of the book has been reduced to allow for this, please change back to old style! Apart from that, I really do love your diaries.”

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Posted 5 years ago

Hi Lisa, thanks so much for your feedback! I will be sure to pass this on to our product development team. In regards to the 2022 diaries, these will be amended to our original format following further customer feedback :) Best wishes, Alicia

Posted 5 years ago

“Fantastic service and value for money.”

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Posted 5 years ago

Thanks very much for your review Syeda! All the best, Alicia :)

Posted 5 years ago

“I absolutely love the planner I got. I love how organized it is. The feel of the cover and paper is so smooth. It is of great quality. I can't wait to get a journal next. Because of the quality, I can safely say that my planner will make it through all the lugging around and writing I'll put it through.”

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Posted 5 years ago

“Great service and quality product. Customer service were very helpful when I needed to make some changes.”

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Posted 5 years ago

“Always a great service!”

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Posted 5 years ago

Thanks so much Clare! Best wishes, Alicia

Posted 5 years ago

“Excellent as per usual”

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Posted 5 years ago

Thanks so much! All the best, Alicia :)

Posted 5 years ago

“Beautiful quality and lovely selection. The only reason it is not 5 stars is because of the high delivery costs - had to pay for postage twice because order had to be shipped in two batches”

Helpful Report

Posted 5 years ago

Thanks for your review! As products can be printed at different printers, this can result in multiple shipping costs sadly, I do apologise for this! So glad to hear you are happy with your order! All the best, Alicia

Posted 5 years ago

“Beautiful stationary! Quality card stock and lovely tasteful design. Thank you!”

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Posted 5 years ago

“Such beautiful products and quality. Love the notebooks!”

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Posted 5 years ago

“Lovely finished product very happy”

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Posted 5 years ago

“Brilliant card, much better than other online card manufacturer/retailers. Very happy with paper and print quality as well as a much better range of designs. Highly recommend.”

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Posted 5 years ago

Wow - thanks so much for your great review Kevin! So glad to hear you are happy with your order! All the best, Alicia

Posted 5 years ago

“I paid about USD$40 total for my planner and it came with duplicate weeks printed in at least four months. The paper is also quite thin, so you can see through the pages. I do appreciate the quick service, and the cover of the planner is beautiful. I have contacted customer service and will try to update this review when I hear from the company.”

Helpful Report

Posted 5 years ago

Hi there - so sorry for the disappointment caused here! We developed our 2021 diaries in this way due to consistent customer feedback on our 2020 diaries, asking for a clearer ‘month end’ setup in 2021 whereby months not finishing on a Sunday have the rest of the week on either side of the lists page, to allow for easier planning and simpler continuation month on month. Previously, our customers found that events in the second half of a week which fell over the end of the month were getting lost on later pages (after the list page), hence us making this change. The new setup gives you the option to plan your events and days either on the end of month week, or start of month week depending on your preference, and you can simply cross off whichever set you prefer not to use. Do let us know if you have any further queries via support@papier.com and we will be happy to assist :) Best wishes, Alicia

Posted 5 years ago

“Fantastic product quality”

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Posted 5 years ago

“I’d forgotten to save a previous order that I wished to purchase again. Customer services were super speedy in responding to my request, finding it for me and even added a link so that I could re order with ease. Excellent service!”

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Posted 5 years ago

“Very pleased with product and delivery”

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Posted 5 years ago

Papier is rated 4.6 based on 17,462 reviews