Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,462 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,462 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sian was great! She was friendly and efficient, resolving me issue.”

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Posted 5 years ago

“Beautiful diary, beautifully packaged and quick delivery.”

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Posted 5 years ago

“Lovely product. Delighted!”

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Posted 5 years ago

“Fantastic quality card delivered promptly”

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Posted 5 years ago

“Beautiful notebook, great quality pictures, the perfect gift! Thank you x”

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Posted 5 years ago

“Love! Have been searching for a planner that has all the parts I need - schedule, hobbies, lists, habits. These are great!”

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Posted 5 years ago

“Delightful. The perfect gift,lovely designs and quality.Something to suit all tastes.”

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Posted 5 years ago

“I got a mid year planner and it’s is a really cute idea but I found it to be lacking overall. I love the size and shape and also the design on of the inside pages but that’s about it. It also came super quickly so that’s a plus. I purchased a book with gold foil and the foil is not done very well. The very Center foil which is the one you manly see has a big line through it where foil is missing. I know it’s not intentional because the other stars are mostly fine. There are a few other places where the foil is scratched. I knew that the calendars were all clustered at the beginning of the book but in videos I saw that the month lists view were throughout the book mixed in with the week pages. However in the book I received they are all clustered at the front AFTER all the calendars. This means that there are three separate sections in the book that go through the entire year each time. It’s really poor design in my opinion since I don’t want to have to go to three different places for each month. Papier could avoid this problem by clearly documenting on the webpage the exact order of the pages and layout. I also found once you open the book so it lays flat then the cover doesn’t actually close properly when it’s closed. So when it sits on your desk the cover hangs open on the air a bit. I really love the concept but it’s just not executed well sadly. Because of these reasons I don’t think I’ll be even using it which is a shame because I can’t return it. It’s fair because it’s been personalized with my name but the quality is a bummer.”

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Posted 5 years ago

“Amazing notebook. Paper is nice and thick”

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Posted 5 years ago

“The notebooks are of exceptional quality and so worth the price! The customer service is fantastic as well, there was a mistake in my order where one of my notebooks came with the wrong inside pages and I had a replacement free of charge the very next day! I will absolutely shop with Papier again!”

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Posted 5 years ago

“The packaging was so beautiful and elegant and the products were all of a very high quality. The order arrived within a few days. I had a query and the the customer service provided by Sian was excellent. Overall very impressed and will definitely place another order soon and recommend to friends and family”

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Posted 5 years ago

“I got one as a gift for my partner and I ended up getting myself as well!”

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Posted 5 years ago

Thanks so much for taking the item to write your review! We really appreciate it! Looking forward to seeing you again soon! Best wishes, Alicia

Posted 5 years ago

“I've ordered several notebooks from Papier now for myself and gifts for friends and have always been really pleased with the quality. When I needed a new notebook then, I thought I'd order from Papier again but went for a softback version because I wanted to save a bit of money. Considering it is only a few pounds cheaper, I was really disappointed to see there are considerably fewer pages (almost half the size of the hardback). I'm presuming this is mentioned somewhere on the website, so my own fault for not reading properly. All I can say is, while I have been impressed with the hardbacks, I cannot say the paperbacks are good value.”

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Posted 5 years ago

Hi there, I am so sorry to hear you are not 100% happy with your order! Please do feel free to get in touch with our CS team on support@papier.com and we can assist you further! Best wishes, Alicia

Posted 5 years ago

“Lovely design and very good paper quality! I love my wellness journal!”

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Posted 5 years ago

“Love the look of my planner & how sturdy it feels; although, I really would’ve thought the quality of the paper would’ve been better. I’m so disappointed the paper bleeds through so easily. A singular swipe of a highlighter & it shows on the other side! Even writing with a ballpoint pen, it bleeds through. I really needed something to keep my work schedule neat & easy to read... but now I don’t think I’m going to use this. Can’t believe I paid $30 for this cute junk.”

Helpful Report

Posted 5 years ago

I am so sorry to hear you are not 100% happy with your order! Please do feel free to get in touch with our CS team on support@papier.com and we can assist you further! Best wishes, Alicia

Posted 5 years ago

“I like the pen it’s expensive but it’s nice”

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Posted 5 years ago

“I’m happy with the journal itself, but it was damaged in shipping due to negligence on Papier’s part (they didn’t fold the box correctly and it arrived in a loose cardboard sleeve). When I brought this to their attention they offered me a 10% discount which was insulting.”

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Posted 5 years ago

Hi there - I am so sorry that your order was delivered in this state! I can see there is now a new order underway for you to replace the damaged item. Apologies again for the trouble here, Alicia :)

Posted 5 years ago

“my order was misprinted the first time but a member of staff - Sian - dealt with it amazingly and sent me a new one a day later!!”

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Posted 5 years ago

“I was having trouble with the new diary format of my latest Papier purchase and emailed them to ask about it. They offered me a replacement with no quibbles even though it had been months since I bought the diary (I'd been trying to get to grips with the new format for a while but hadn't managed it.) They were also super quick and friendly about it. I really appreciated them making the swap for me so easily.”

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Posted 5 years ago

Thanks for such a lovely review Hannah - so glad to hear you are happy with your replacement order :) Best wishes, Alicia

Posted 5 years ago

“Lovely stuff!”

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Posted 5 years ago

Papier is rated 4.6 based on 17,462 reviews