Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,462 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,462 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Surprised by my wife. Loved the color combination and his name engraved on the cover!!!”

Helpful Report

Posted 5 years ago

“Lovely diary, very nicely made and really good quality pages. I love the cover - I went for the pink dogs print and it’s so cute (can’t share a photo though as I had my full name added). Only thing I’d change is the fact that the monthly view and to do lists are in their own sections separate from the relevant week view pages - it would be nice if there were either additional bookmark things to show where the months page is, or to place the month view and to do list pages at the start of each month so it flows better.”

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Posted 5 years ago

“Beautiful products, great quality and fantastic customer service, quick and easy to get in contact with and fast delivery times.”

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Posted 5 years ago

“After a stressful few years cancelling and reshuffling our wedding due to Covid, Elly was a godsend! we had spent so much money trying to replan everything for our new date and with another last minute cancellation Elly was able to stop production half way through making our seating plan and credit us the full amount to save us purchasing yet another seating plan! Thank you!!”

Helpful Report

Posted 5 years ago

Thanks for your review Cherisse - I will be sure to pass this onto Elly for you! Best wishes, Alicia

Posted 5 years ago

“Beautiful diary, but every time a month ends in the middle of the week, it duplicates that week causing met to miss events/double book things. Also the pages don't lie flat enough when open for me to easily write.”

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Posted 5 years ago

Thank you for your review Fleur, I’m so sorry to hear you don’t like the setup of the diary! We developed our 2021 diaries in this way due to consistent customer feedback on our 2020 diaries, asking for a clearer ‘month end’ setup in 2021 whereby months not finishing on a Sunday have the rest of the week on either side of the lists page, to allow for easier planning and simpler continuation month on month. Previously, our customers found that events in the second half of a week which fell over the end of the month were getting lost on later pages (after the list page), hence us making this change. The new setup gives you the option to plan your events and days either on the end of month week, or start of month week depending on your preference, and you can simply cross off whichever set you prefer not to use. If you are unable to use the diary received, you can email us on support@papier.com and we will look into a suitable resolution for you :) Best wishes, Alicia

Posted 5 years ago

“I always love the designs offered by Papier. They are far better than the other online options and quality is much better too.”

Helpful Report

Posted 5 years ago

“It was the best Father’s Day gift ever! My husband loved it and now he loves going through the book with his son together. Excellent service, thank you 👍”

Helpful Report

Posted 5 years ago

Wow thanks for such a lovely review Yuliya! So glad you had a lovely Father's Day and they enjoyed the book! Looking forward to seeing you soon! Alicia :)

Posted 5 years ago

“Beautifully present notebooks that I gifted to my team. The website was easy to use and the notebooks came beautifully wrapped and carefully packaged.”

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Posted 5 years ago

“My planner is a work of art, still haven’t written in it yet”

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Posted 5 years ago

“Great layout to help plan your days”

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Posted 5 years ago

“I must admit I did have an issue with the books that were delivered to me so I contacted the support team to find out how this could be put right. I received a very swift and apologetic response from the team (Sian) who immediately arranged for a replacement order to be sent. This approach to customer service is refreshing and reflects very well on Sian and Papier. Thank you for being so easy and straightforward to work with.”

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Posted 5 years ago

“Love it, especially the habit tracker and goal update/ check ins”

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Posted 5 years ago

“Good service, nice card great prices”

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Posted 5 years ago

“Lovely quality, excellent product.”

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Posted 5 years ago

“Excellent service and quick delivery. Ordered a diary for a teachers end of year gift and it was absolutely beautiful the teacher was over the moon. Will order again.”

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Posted 5 years ago

“Originally they accidentally sent me the wrong journal. However, the customer service was very quick to respond and sent a correct version. The journal itself is very beautiful with plenty of sections for different types of notes.”

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Posted 5 years ago

“Excellent product, excellent service.”

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Posted 5 years ago

“Great quality, cute packaging, will definitely order all of my future planners from Papier!!!”

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Posted 5 years ago

“I made a mistake with addressing my envelopes and papier customer service was super helpful in getting it fixed. I think my save the dates came out beautifully as well!”

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Posted 5 years ago

“The item I bought was so lovely, a slight fault on it so I spoke with customer service (Ellen) who responded straight away and dealt with my issue in the best possible way. Thank you Papier.”

Helpful Report

Posted 5 years ago

Papier is rated 4.6 based on 17,462 reviews