Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,430 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,430 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I recently experienced a significant delay with Royal Mail and my purchase never arrived with my parents. Papier addressed this concern immediately and repeated my order and turned it around within the day. I am now a customer for life! 🙏”

Helpful Report

Posted 4 years ago

I am so sorry to hear you had this issue regarding delivery Caroline, this is ver disappointing to hear! I am so glad to hear our CS team got this sorted for you as soon as possible! We look forward to seeing you again soon! Best wishes, Alicia

Posted 4 years ago

“Lovely customisable invitations, perfect style for the occasion and such good quality card and envelopes. Will definitely use Papier again!”

Helpful Report

Posted 4 years ago

“I really love the quality of my planner. the pages are nice and the cover is very durable. i also long that i was able to customize the front of it. although, i would like it better if it would lie completely flat & if i could write in a felt-tip pen without it showing through. aside from that i love it and i especially love how it starts in july so i don’t have a bunch of blank months before that.”

Helpful Report

Posted 4 years ago

“Papier has such a wide range of beautiful designs, I have only used the hardback notebook and the Papier pen but I would highly recommend both. I recently had a problem with a fault in the pen, and Papier were very quick to respond and offer to send me a new pen. I think these make very beautiful gifts and I intend to use them again. My feedback would be to deliver to Europe!”

Helpful Report

Posted 4 years ago

Hi Chloe - thanks so much for your review! I am so sorry to hear you had this issue, but am so glad our CS team were able to get this sorted for you swiftly! I will of course be passing on your feedback in regards to EU shipping, no problem at all! Best wishes, Alicia

Posted 4 years ago

“Brilliant service, amazing quality products!!!”

Helpful Report

Posted 4 years ago

“A great card and well received by birthday girl.”

Helpful Report

Posted 4 years ago

“I love my papier planner I purchased, and decided to purchase another planner and bullet journal. You get what you pay for and the quality is good, and they have decent promotions so you don't always have to pay full price! However, I am unimpressed with the shipping options. There is no free shipping, and the cheapest option is economy untracked. It should cost papier no additional fee to get the tracking number for the customer when they ship out the product. It seems to me to be just a little sneaky way to try and get more $ out of the customer-- when the customer is already paying shipping...”

Helpful Report

Posted 4 years ago

Hi Molly, I am sorry to hear you are unhappy with our shipping options available. We offer Economy Untracked, Standard Tracked, Priority Tracked and Express Tracked on our US site. Sadly, our Economy service is a more flexible untracked service, which is a cheaper option available at the checkout. I will be sure to pass on your feedback to our shipping team, no problem! Best wishes, Alicia

Posted 4 years ago

“I ordered the mid-year personal diary. I love it - it just adds the 'je ne said quoi' to my business, professional doesn't have to be boring !”

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Posted 4 years ago

“Absolutely beautiful. The custom notebook I ordered for a friend exceeded my expectations”

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Posted 4 years ago

“Really lovely quality cards and designs delivered quickly.”

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Posted 4 years ago

“Got a half yearly diary and it’s amazing! Perfect size and has the best sections for all my notes for each month as well as weekly planner. Keen to be out of lockdown and able to have plans to write in there!”

Helpful Report

Posted 4 years ago

“Very good”

Helpful Report

Posted 4 years ago

“I really love the design of my mid-year planner and think it is stunning! I think it is really well thought out, especially the monthly planner, monthly breakdowns for goals and how much space to write to-do lists and meal plans in each day. There is a lot of paper in the back which you can add meal plans, goals, etc. I think it is the best diary I have ever bought, but wish that it had the national holidays already written in it. My diary was a little faulty as the bookmark/ ribbon was not attached to the diary which was a bit disappointing considering how expensive the diary was. However, I do think it is a great purchase. I am hoping Papier comes out with a refillable diary and inserts next year!”

Helpful Report

Posted 4 years ago

“Lovely quality guestbook and timely delivery”

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Posted 4 years ago

“Love my new diary especially as it’s personalised”

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Posted 4 years ago

“Amazing customer service from Elly. I love my journal and pen. Will definitely be buying more from here as the quality is so good.”

Helpful Report

Posted 4 years ago

Thanks so much for this great review Aikta - I will be sure to pass this onto Elly for you! Best wishes. Alicia

Posted 4 years ago

“I purchased a well-being journal and a plain one that were personalised as presents. They came in a beautiful box and are really good quality. I will definitely buy again as these are really good presents.”

Helpful Report

Posted 4 years ago

“Beautifully wrapped, loved opening it. I ordered the Journal. Lovely inside with lots of space for writing plus places to add lists, if you are that kind of person. Would make a nice gift.”

Helpful Report

Posted 4 years ago

Thank you for your lovely review! We hope you enjoy your journal and we see you again soon! Best wishes, Alicia

Posted 4 years ago

“Love the Dog Christmas Thank you notes!!! Can’t wait to give them to myself! ❤️ Wonderful quality! Easy to use site.”

Helpful Report

Posted 4 years ago

“First time buying a planner off papier and most likely going to continue buying my planners from here. There are so many designs to choose from and being able to customize it makes the planner so much more personal.”

Helpful Report

Posted 4 years ago

Papier is rated 4.6 based on 17,430 reviews