Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,430 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,430 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time I’ve ordered the note book was perfect really happy great service will definitely use again”

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Posted 4 years ago

“Papier's customer service was brilliant! We placed a wedding order for a wedding sign, table plan, menus, place cards and table numbers. Papier have brilliant collections and the customer service through Alicia at Papier was amazing. Alicia helped us customize the design we wanted to make it absolutely perfect for us - we are so grateful. Considering we made a big order the delivery time was also very good! Would 100% recommend to anyone. (Thank you Alicia!)”

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Posted 4 years ago

“Easy to do”

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Posted 4 years ago

“Very pleased with my personalised diary.”

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Posted 4 years ago

“I absolutely love my diary. It is beautiful to look at; the features are exactly what I need to organise my work days as well as my social arrangements; there is enough space in each day to fit in my meetings; and the attention to detail is excellent, such as the ribbon page marker, the monthly goals and to-do lists and the monthly box planners. So much thought has gone into it and I am a convert. I will buy my next diary from Papier as well. Thank you so much!”

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Posted 4 years ago

“Love the design and how customisable it is!!!”

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Posted 4 years ago

“Order arrived quickly. Quality item, very happy. Good communication from Papier throughout the process.”

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Posted 4 years ago

“Really happy with the product”

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Posted 4 years ago

“The planner was very cute and of high quality. I’m very happy with my order, thank you.”

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Posted 4 years ago

“The notebook looked so beautiful! I got it as a gift & my friend really loved it.”

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Posted 4 years ago

“Papier makes some of the most high-quality journals and planners I've ever encountered. They look at home on a desk, on a shelf, or even on display.”

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Posted 4 years ago

“We ordered our wedding stationary from papier. Quick delivery and the items are what they show on their website. Also, reasonable enough prices. I am really happy with Papier and I can recommend it to everyone.”

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Posted 4 years ago

“So pleased with the quality of the photo book! The ease of designing was also a plus!”

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Posted 4 years ago

“I changed my mind about an order, and Papier was incredibly helpful in getting me what I needed. Not only do they make beautiful products, they have beautiful people working for them! I would highly recommend!”

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Posted 4 years ago

“Got exactly what I asked for!”

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Posted 4 years ago

“I bought a soft back notebook with my name on the front. It looks good but it is so tightly bound that it will not open flat. Therefore one can’t write in it. I’m very disappointed - actually I hate using it because it’s such a struggle. I have other notebooks costing a fraction that are perfectly fine to use.”

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Posted 4 years ago

Hi there - I am so sorry for any disappointment caused here, this is very unusual feedback. Please do feel free to contact us on support@papier.com and we will be happy to resolve this issue for you. Best wishes, Alicia

Posted 4 years ago

“Love the product and the ability to personalise it with photos”

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Posted 4 years ago

“Love the products, shipping is really speedy and the customer service is excellent!”

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Posted 4 years ago

“Very pretty and nice planner for my year! :)”

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Posted 4 years ago

“I think I should stop using Papier (a German word) as you don't post the EU.”

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Posted 4 years ago

Hi there - I am so sorry for any disappointment caused here! Due to ongoing uncertainties surrounding Brexit, we are not currently able to ship to the EU. If this changes we will be sure to email our customers signed up to our emails to notify them of this. Do let us know if you have any further queries! Best wishes, Alicia

Posted 4 years ago

Papier is rated 4.6 based on 17,430 reviews