Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,429 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,429 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ADDITIONAL POSTAGE REQUIRED FOR SQUARE CARDS! This should be noted on their cards that won't go through the mail using normal stamps. We bought the square card set for our wedding thank yous and chose to upgrade to Papier to have good quality cards, which they are, but they cost $1.44 each to mail. This is not noted anywhere on the product page and it would be good information to have as everyone is trying to make their own budget decisions. For perspective, our $200 order of cards was already a lot, but worth it, and now we have $100 more to pay for postage.”

Helpful Report

Posted 3 years ago

Thank you for your review Anna - I do apologise for any trouble caused here! We do have this information included on-site: https://papier.zendesk.com/hc/en-us/articles/8957939415185-Do-square-envelopes-require-additional-postage- I will certainly pass your feedback forward on this, however! Thanks for being our customer. :) Best wishes, Papier CS Team

Posted 3 years ago

“Received my academic planner today, the book itself is lovely and I really like the layouts and design. Delivery was quick. The only reason I have not given it 5 stars is because you can see through the pages, which I personally find distracting.”

Helpful Report

Posted 3 years ago

Thanks for your review Jo - I'm so glad to hear you're pleased with the layout & design! I do apologise for the disappointment with the paper however; please feel free to get in touch with us at support@papier.com with your order number & a photo demonstrating the issue so that we can arrange a suitable solution for you. Best wishes, Papier CS Team

Posted 3 years ago

“I ordered the beautiful Corn Flower academic planner. The cover is fantastic and so are the contents inside. I was really hoping that for the price the paper would be a lot nicer quality. It is completely see through and disappointed me on arrival. I saw this company on an Instagram add where they were able to use pen and highlighter, but with this paper only pencil will prevent bleed through/ seeing it on the other page. Otherwise a fine product.”

Helpful Report

Posted 3 years ago

Hi Colleen - I am so sorry to hear about the disappointment here. We use 90gsm paper inside our planners & notebooks. Please feel free to send over some photos of the item received along with your order number to support@papier.com and we can have a look into this for you! Best wishes, Papier CS Team

Posted 3 years ago

“Better lay out than most, for me at least. More of what I need and less of what I don't. Still some fields I would like are missing, but a good diary planner. The price is pretty hefty though for something that only lasts three months, and I'll have to consider whether I buy it again. If I bought this for a year with postage it's two to three times more expensive than other planners. I may end up just buying a blank diary and creating my own fields as I go.”

Helpful Report

Posted 3 years ago

“The size in the photos of the planners is very deceiving. It was much smaller than expected! (Partially my fault for not reading the measurements more closely, but just a warning)”

Helpful Report

Posted 3 years ago

I'm sorry to hear you were disappointed in the size of your Papier mid-year diary. All the mid-year diaries we offer are A5 in size (153mm x 215mm). This information can be found on the product page here - https://www.papier.com/future_admin/products/40327 under 'Product highlights' & 'Size' I'm sorry you did not see this sooner. Of course, if you are not happy I'd be more than happy to offer you a 10% discount on this occasion. If this is something you'd like to go ahead with please pop me an email letting me know at support@papier.com. Thanks, Livs

Posted 3 years ago

“I bought a notebook a couple of months ago, and have been using it every day since. The pages are a nice quality and the design is nice, however it doesn't hold up that well with consistent use. It is easily damaged, the corners of the covers start coming up and the pages discolour easily. Great for a notebook that is used occasionally, but wouldn't recommend it as an every day one.”

Helpful Report

Posted 3 years ago

I'm sorry to hear you are not happy with the quality of your Modern Musings notebook. We'd be more than happy to take a further look into this for you, please send us an email - support@papier.com including the physical product. Thanks, Livs

Posted 3 years ago

“I am obsessed with the cover designs. I had been wanting the pink and red checkerboard planner for a while and decided to get it. There are some tiny green spot on mine on the front that look like something with wet ink must have been layered on, and the paper ghosts pretty bad if you use ink. Overall the journal is cute, but for the price I was expecting better. I definitely recommend only using pencil on these fragile pages.”

Papier 3 star review on 9th February 2022

Helpful Report

Posted 4 years ago

Hi Emma - I am so sorry that your planner was delivered in this condition, this is not up to our usual standards at all! If you can contact us on support@papier.com, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :) Papier CS Team

Posted 4 years ago

“I purchased the leader planner and it’s beautiful but for the price I paid I would of liked to received a tracking number. For me, the layout could have been organized better. The monthly layout and goals are not together with the weekly layout by month, which annoyingly makes a lot of page turning and looking. The pages are see through, all printed text can been seen on the back and if your using a dark pen like a mid liner or sharpie S gel you will see it.”

Helpful Report

Posted 4 years ago

Hi there, thanks so much for your review! I am so sorry to hear you are not 100% happy with your order. I will be sure to pass this on as feedback for you to our product development team. Best wishes, Alicia Papier CS Team

Posted 4 years ago

“2 of these stars are only because their customer service was fast, super polite, and did somewhat rectify the situation. But basically everything printed on their front covers will always end up closer to the left edge. It’s not really noticeable when artwork/text is supposed to be on the left or right edges. But it’s very noticeable for anything that is supposed to be centered. I attached a marked photo of the planner I received. And apparently this is just their common practice! By their own admission the crease in the spine causes everything to be pulled slightly closer to the spine. And they are not accounting for this either in their own printing department or in the customization tool that they offer on the website. Basically, Papier let’s us think everything is going to be perfectly centered on the finished product, when that apparently isn’t the case at all.”

Helpful Report

Posted 4 years ago

Hi, we're glad to hear we were able to offer you a good service and thank you very much for your detailed feedback. Papier Customer Support

Posted 4 years ago

“Product came really quickly and overall satisfied. However, for the price it is definitely of cheaper quality. If you look closely the print is a bit blurry and the type of paper they used is also the type of cheap cardstock that smudges ink pens. My previous calendar that I bought off a different brand for the same price was made of nice grain paper (like the ones you get in wedding invitations) and the print quality was detailed. Was expecting the same from Papier for the price. Nevertheless we do love the customisation service that Papier offers.”

Helpful Report

Posted 4 years ago

Hi, we're sorry to hear you're feedback about the quality, that's very unusual. If you send some pictures over to support@papier.com we'll be happy to check whether it has printed as expected for you. Papier Customer Service

Posted 4 years ago

“I bought this pen (originally £9.99) with a discount code so got it for v. cheap. Nonetheless, at that price, for a rollerball, I'd expect a pen that works well. And indeed, initially, it did. The pen has a lovely, hefty weight to it and is beautiful to look at. My only complaint at this stage was that, whilst the body and end of the pen is pentagonal, the cap is round, meaning it cannot be posted (put on the back when writing) which was disappointing and not what I'd expect from such a pen and company. However, it seemed to write well otherwise. However, after a day, the pen started skipping and was very scratchy and unpleasant to write with. No matter what I did, the problem persisted. It was only when I tried it on a thick piece of paper that it (momentarily at least) started writing normally again. I would expect this from a fountain pen but from a rollerball this is unacceptable.”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry to hear you are not 100% happy with your pen, this is very unusual feedback! Please do contact us on support@papier.com and we can assist you further in resolving this issue. All the best, Alicia :)

Posted 4 years ago

“The planner is just okay. For a $26 planner plus shipping, my expectations were high. The pros - the customization came out perfect and the cover/paper quality feels good. The cons - inside front cover came with weird stains (pictured) and there was black ink on the sides of the pages (pictured). I also saw the previews of the layout and it’s my own fault for not looking further into it. I would have preferred to have the each monthly view correspond to the daily view with that month’s goals/important dates, ect. For example, have January monthly view first, followed by January goal/important date lists, then by the January daily view. To me that makes more sense then having them all grouped together. Just some things to consider before buying this planner.”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry to hear you are not 100% happy with your planner, this is very unusual feedback! Please do contact us on support@papier.com and we can assist you further in resolving this issue. All the best, Alicia :) Papier CS Team

Posted 4 years ago

“Received as a gift and initially was pleased with how attractive the diary was. Good quality and I can imagine if you plan to use the diary as a journal you would be very happy. However as a diary I find this sadly lacking! The diary contains none of the information you’d expect to see in a diary or even include bank holidays. I’ve looked at the website and see that the description does mention this, but as this was a gift, my husband wouldn’t have thought to check this. Who expects a diary with no date info? Week per view is good, but the diary entries don’t start until half way through the book! Lots of summaries! Also the hard cover makes writing in the diary difficult. This might soften up with use but I just find it very irritating! Sorry but won’t be purchasing again”

Helpful Report

Posted 4 years ago

Hi there - thanks very much for your review! I am so sorry to hear you are not 100% happy with your planner, this is very unusual! All of our planners and diaries contain no dates or holidays to be as inclusive as possible, as we ship worldwide to various countries with various religions and cultures - you are then welcome to add in any holidays and special dates which are specific to you :) Do let me know if you have any other questions at all on support@papier.com Best Wishes, Alicia

Posted 4 years ago

“I'm a little upset with the design of the planner I chose. I purchased the Rise and Shine, not sure if all planners are like this, but the way the months/different sections are organized is so disappointing. I prefer to have my months lined up all together with the monthly calendar view, to do lists/goals, and then the weekly view. But instead, this planner does the calendar view by each month and then the to dos/goals by each month and so on, which I find useless as you now would have to flip back through multiple sections just to find the right month (which I now have bookmarked which just takes away from the easiness of planning and writing stuff out.”

Helpful Report

Posted 4 years ago

Hi Toni - thank you for your review! I’m so sorry to hear you don’t like the setup of the 2022 diary! We originally developed our 2021 diaries in a different format due to consistent customer feedback on our 2020 diaries, asking for a clearer ‘month end’ setup in 2021 whereby months not finishing on a Sunday have the rest of the week on either side of the lists page, to allow for easier planning and simpler continuation month on month. Previously, our customers found that events in the second half of a week which fell over the end of the month were getting lost on later pages (after the list page), hence us making this change. The new setup gives you the option to plan your events and days either on the end of month week, or start of month week depending on your preference, and you can simply cross off whichever set you prefer not to use. However, following further feedback from customers regarding issues with this new format, we have reverted back to our original setup for our 2022 diaries. Apologies again for any disappointment caused and do let me know if you have any further queries. If you have any further queries, please do get in touch on support@papier.com Best Wishes, Alicia Papier CS Team

Posted 4 years ago

“This is specifically for the ACADEMIC planner. Overall, this planner is just fine. I really wanted a planner that would be fountain paper friendly and this was okay with some inks but not most. However, I am not including that in my rating - just want people to know. My major complaints are that the monthly breakdowns are not placed in between the changing months and that the weekly spread is too narrow. The monthly breakdowns are housed at the front of the planner. I find this layout very inconvenient. The weekly layout is just way too narrow for me, as is the 'to do list'. I can hardly write anything in that small space. Just not the right layout for me personally.”

Helpful Report

Posted 4 years ago

Hi there - thanks for your review! I’m so sorry to hear you don’t like the setup of the 2022 diary! We originally developed our 2021 diaries in a different format due to consistent customer feedback on our 2020 diaries, asking for a clearer ‘month end’ setup in 2021 whereby months not finishing on a Sunday have the rest of the week on either side of the lists page, to allow for easier planning and simpler continuation month on month. Previously, our customers found that events in the second half of a week which fell over the end of the month were getting lost on later pages (after the list page), hence us making this change. The new setup gives you the option to plan your events and days either on the end of month week, or start of month week depending on your preference, and you can simply cross off whichever set you prefer not to use. However, following further feedback from customers regarding issues with this new format, we have reverted back to our original setup for our 2022 diaries. Apologies again for any disappointment caused and do let me know if you have any further queries. Best Wishes, Alicia

Posted 4 years ago

“So here’s the thing. My planner is beautiful it’s one of my favorite colors has my initials and it has bees and I love them too. I paid $73 for this planner and I couldn’t get tracking for it? Luckily I had something else ship out from the same location at the same time that included tracking so I was able to guess around what time I would receive it. This is the second time I’ve ordered from this company and I’m just not thrilled with shipping. The product is always amazing but I should be able to track my product if I’m paying $20 shipping for one item. Last time I ordered it within the “get it before Christmas window” and it showed up well after Christmas.”

Helpful Report

Posted 4 years ago

Hi Brittany! Thanks for your review - apologies for any disappointment caused here. Sadly, any Leather or Gold Foiled items are printed and shipped from our UK printers and incur an International Shipping charge. Do get back in touch if you have any further queries! Best wishes, Alicia CS Team

Posted 4 years ago

“First 2022 datebook not as appeared in catalog, but was personalized so I don’t feel like I can send it back. Second try was perfect and just whaat I wanted. Not sure if I will order again.”

Helpful Report

Posted 4 years ago

Hi Susan, I am sorry to hear there was this issue with your 2022 diary. Could you please send a photo to support@papier.com and we can look into this for you? Best wishes, Alicia

Posted 4 years ago

“Love that Papier have now bought out A6 sized diaries, but I wish I’d know they were coming …. Already bought and started filling in a Papier A5 one.”

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Posted 4 years ago

I am so sorry to hear this Lynn! We shall pass on your feedback for you! Best wishes, Alicia

Posted 4 years ago

“I've bought several notebooks and love them all - the designs and the quality and the fast delivery I hate the pen, it is really scratchy, stops writing and is akward to hold”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry to hear you are not 100% happy with your pen! Please do contact us on support@papier.com and we can assist you further in resolving this issue. All the best, Alicia :)

Posted 4 years ago

“The product is usually great but the dispatch time is terrible - you really cannot trust the expected delivery date you are quoted on the website. If you want to order make sure it is well in advance of when you need it - I have been let down at Christmas and for a birthday..”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry that you have had this trouble with your delivery, this is not up to our usual standards at all! If you can contact us on support@papier.com, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :)

Posted 4 years ago

Papier is rated 4.6 based on 17,429 reviews