Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,220 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,220 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Anonymous

Maans

Genesis Clarett

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful cover, very good quality however very disappointed that the daily planner only provides 4 months of daily planning. Quite expensive to replace after only 4 months of use unlike a yearly diary.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to write your review and for sharing this feedback. I will be sure to pass this on to our products team :) In the meantime, please do contact us at support@papier.com if you have any further questions. Best wishes, Papier CS Team

Posted 2 years ago

“I was so excited to receive my planner. It was packaged beautifully, personalized correctly, and aesthetically really good. However, function is where I knock a couple of stars off. I provide something that lays flat, and this doesn’t. There is also color bleed with pen, which I don’t like seeing with my planners.”

Helpful Report

Posted 2 years ago

Thank you for your review of your planner Christina! I will be sure to pass on your feedback to our products team regarding lay flat option and paper suggestion. Best wishes, Papier CS Team

Posted 2 years ago

“The planner came quickly and I liked that I could personalise it but the poor quality of the paper is really disappointing. It’s so thin like tracing paper you can see all the text from the other side of the page :( because of this I wouldn’t recommend”

Helpful Report

Posted 2 years ago

Thank you for your review Kerry! I am so sorry to hear you are disappointed with the quality of the paper used for our books, I will be sure to pass on this feedback to our product team. Best wishes, Papier CS Team

Posted 2 years ago

“OK. But for the price I'd expect more. I like the layout of the diary, but my biro was running through to the next page. The finish of the cover is not high, quiet plastic, again I'd expect more for the money and I expect it won't look good for the whole year.”

Helpful Report

Posted 2 years ago

Thank you for your review - that's great to hear you love the layout of your diary but I am sorry to hear about the disappointment with the quality! Please feel free to get in touch with us at support@papier.com with photos of your order so that we can arrange a suitable solution for you. Best wishes, Papier CS Team

Posted 2 years ago

“I used Papier for my wedding invitations, guest book and thank you cards. The styles they offered were great -- none of the tacky things you see on many sites -- the quality of the paper was great. However, I hit multiple hiccups in the ordering and delivery process. (1) The sample/proof arrived really beat up, (2) Making and changing edits on the website was a little glitchy, (3) I tried to use a coupon, the system wouldn't accept it and the company wouldn't honor it the following day, (4) the invitations arrived with only 100 of the 150 I purchased! Throughout the process, the customer service staff was helpful and responded relatively quickly. They're a great stationary company but need some work to become a quality fulfillment company.”

Helpful Report

Posted 2 years ago

Thanks so much for your review! It's great to hear that you were pleased with the quality of your items, but I am so sorry to hear about the issues you ran into along the way. I will certainly pass your feedback forwards. Please do get in touch with us at support@papier.com to resolve the quantity issue with your invitations if you haven't already! Best wishes, Papier CS Team

Posted 2 years ago

“I bought a hardcover bullet journal from Papier at the beginning of the year and am using it for this academic year starting this past June. I have been using bullet journals as my yearly agendas for about 5 years now and have used multiple leuctturm notebooks and an Ottergami notebook previously (both of which were top tier quality). I will, for my purposes, I will not be using a Papier journal again next year. The pages are noticeably thinner/see through and the hardcover is not necessarily built to withstand the backpack of a university student -- the corners of mine have been showing wear and deteriorating since probably a month or 2 into consistent use. That said, I do plan to keep using this bullet journal throughout the rest of the year, as it does the job well enough (which is saying something coming from a picky bullet journaler). I will say, I still love this website! Customer service, shipping, packaging, selection -- all incredible. Everything is so cute, and the products are great for both gifts and maybe other types of personal notebooks. Simply for my specific purposes, there are better quality/worth journals that will not physically wear down on you within even a year of use. (So I based my rating specifically according to bullet journal use comparisons)”

Helpful Report

Posted 3 years ago

Thanks for your feedback Kayla, we really appreciate it! Papier Customer Service

Posted 3 years ago

“ADDITIONAL POSTAGE REQUIRED FOR SQUARE CARDS! This should be noted on their cards that won't go through the mail using normal stamps. We bought the square card set for our wedding thank yous and chose to upgrade to Papier to have good quality cards, which they are, but they cost $1.44 each to mail. This is not noted anywhere on the product page and it would be good information to have as everyone is trying to make their own budget decisions. For perspective, our $200 order of cards was already a lot, but worth it, and now we have $100 more to pay for postage.”

Helpful Report

Posted 3 years ago

Thank you for your review Anna - I do apologise for any trouble caused here! We do have this information included on-site: https://papier.zendesk.com/hc/en-us/articles/8957939415185-Do-square-envelopes-require-additional-postage- I will certainly pass your feedback forward on this, however! Thanks for being our customer. :) Best wishes, Papier CS Team

Posted 3 years ago

“Received my academic planner today, the book itself is lovely and I really like the layouts and design. Delivery was quick. The only reason I have not given it 5 stars is because you can see through the pages, which I personally find distracting.”

Helpful Report

Posted 3 years ago

Thanks for your review Jo - I'm so glad to hear you're pleased with the layout & design! I do apologise for the disappointment with the paper however; please feel free to get in touch with us at support@papier.com with your order number & a photo demonstrating the issue so that we can arrange a suitable solution for you. Best wishes, Papier CS Team

Posted 3 years ago

“I ordered the beautiful Corn Flower academic planner. The cover is fantastic and so are the contents inside. I was really hoping that for the price the paper would be a lot nicer quality. It is completely see through and disappointed me on arrival. I saw this company on an Instagram add where they were able to use pen and highlighter, but with this paper only pencil will prevent bleed through/ seeing it on the other page. Otherwise a fine product.”

Helpful Report

Posted 3 years ago

Hi Colleen - I am so sorry to hear about the disappointment here. We use 90gsm paper inside our planners & notebooks. Please feel free to send over some photos of the item received along with your order number to support@papier.com and we can have a look into this for you! Best wishes, Papier CS Team

Posted 3 years ago

“Better lay out than most, for me at least. More of what I need and less of what I don't. Still some fields I would like are missing, but a good diary planner. The price is pretty hefty though for something that only lasts three months, and I'll have to consider whether I buy it again. If I bought this for a year with postage it's two to three times more expensive than other planners. I may end up just buying a blank diary and creating my own fields as I go.”

Helpful Report

Posted 3 years ago

“The size in the photos of the planners is very deceiving. It was much smaller than expected! (Partially my fault for not reading the measurements more closely, but just a warning)”

Helpful Report

Posted 3 years ago

I'm sorry to hear you were disappointed in the size of your Papier mid-year diary. All the mid-year diaries we offer are A5 in size (153mm x 215mm). This information can be found on the product page here - https://www.papier.com/future_admin/products/40327 under 'Product highlights' & 'Size' I'm sorry you did not see this sooner. Of course, if you are not happy I'd be more than happy to offer you a 10% discount on this occasion. If this is something you'd like to go ahead with please pop me an email letting me know at support@papier.com. Thanks, Livs

Posted 3 years ago

“I bought a notebook a couple of months ago, and have been using it every day since. The pages are a nice quality and the design is nice, however it doesn't hold up that well with consistent use. It is easily damaged, the corners of the covers start coming up and the pages discolour easily. Great for a notebook that is used occasionally, but wouldn't recommend it as an every day one.”

Helpful Report

Posted 3 years ago

I'm sorry to hear you are not happy with the quality of your Modern Musings notebook. We'd be more than happy to take a further look into this for you, please send us an email - support@papier.com including the physical product. Thanks, Livs

Posted 3 years ago

“I am obsessed with the cover designs. I had been wanting the pink and red checkerboard planner for a while and decided to get it. There are some tiny green spot on mine on the front that look like something with wet ink must have been layered on, and the paper ghosts pretty bad if you use ink. Overall the journal is cute, but for the price I was expecting better. I definitely recommend only using pencil on these fragile pages.”

Papier 3 star review on 9th February 2022

Helpful Report

Posted 3 years ago

Hi Emma - I am so sorry that your planner was delivered in this condition, this is not up to our usual standards at all! If you can contact us on support@papier.com, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :) Papier CS Team

Posted 3 years ago

“I purchased the leader planner and it’s beautiful but for the price I paid I would of liked to received a tracking number. For me, the layout could have been organized better. The monthly layout and goals are not together with the weekly layout by month, which annoyingly makes a lot of page turning and looking. The pages are see through, all printed text can been seen on the back and if your using a dark pen like a mid liner or sharpie S gel you will see it.”

Helpful Report

Posted 3 years ago

Hi there, thanks so much for your review! I am so sorry to hear you are not 100% happy with your order. I will be sure to pass this on as feedback for you to our product development team. Best wishes, Alicia Papier CS Team

Posted 3 years ago

“2 of these stars are only because their customer service was fast, super polite, and did somewhat rectify the situation. But basically everything printed on their front covers will always end up closer to the left edge. It’s not really noticeable when artwork/text is supposed to be on the left or right edges. But it’s very noticeable for anything that is supposed to be centered. I attached a marked photo of the planner I received. And apparently this is just their common practice! By their own admission the crease in the spine causes everything to be pulled slightly closer to the spine. And they are not accounting for this either in their own printing department or in the customization tool that they offer on the website. Basically, Papier let’s us think everything is going to be perfectly centered on the finished product, when that apparently isn’t the case at all.”

Helpful Report

Posted 3 years ago

Hi, we're glad to hear we were able to offer you a good service and thank you very much for your detailed feedback. Papier Customer Support

Posted 3 years ago

“Product came really quickly and overall satisfied. However, for the price it is definitely of cheaper quality. If you look closely the print is a bit blurry and the type of paper they used is also the type of cheap cardstock that smudges ink pens. My previous calendar that I bought off a different brand for the same price was made of nice grain paper (like the ones you get in wedding invitations) and the print quality was detailed. Was expecting the same from Papier for the price. Nevertheless we do love the customisation service that Papier offers.”

Helpful Report

Posted 3 years ago

Hi, we're sorry to hear you're feedback about the quality, that's very unusual. If you send some pictures over to support@papier.com we'll be happy to check whether it has printed as expected for you. Papier Customer Service

Posted 3 years ago

“I bought this pen (originally £9.99) with a discount code so got it for v. cheap. Nonetheless, at that price, for a rollerball, I'd expect a pen that works well. And indeed, initially, it did. The pen has a lovely, hefty weight to it and is beautiful to look at. My only complaint at this stage was that, whilst the body and end of the pen is pentagonal, the cap is round, meaning it cannot be posted (put on the back when writing) which was disappointing and not what I'd expect from such a pen and company. However, it seemed to write well otherwise. However, after a day, the pen started skipping and was very scratchy and unpleasant to write with. No matter what I did, the problem persisted. It was only when I tried it on a thick piece of paper that it (momentarily at least) started writing normally again. I would expect this from a fountain pen but from a rollerball this is unacceptable.”

Helpful Report

Posted 3 years ago

Hi there - I am so sorry to hear you are not 100% happy with your pen, this is very unusual feedback! Please do contact us on support@papier.com and we can assist you further in resolving this issue. All the best, Alicia :)

Posted 3 years ago

“The planner is just okay. For a $26 planner plus shipping, my expectations were high. The pros - the customization came out perfect and the cover/paper quality feels good. The cons - inside front cover came with weird stains (pictured) and there was black ink on the sides of the pages (pictured). I also saw the previews of the layout and it’s my own fault for not looking further into it. I would have preferred to have the each monthly view correspond to the daily view with that month’s goals/important dates, ect. For example, have January monthly view first, followed by January goal/important date lists, then by the January daily view. To me that makes more sense then having them all grouped together. Just some things to consider before buying this planner.”

Helpful Report

Posted 3 years ago

Hi there - I am so sorry to hear you are not 100% happy with your planner, this is very unusual feedback! Please do contact us on support@papier.com and we can assist you further in resolving this issue. All the best, Alicia :) Papier CS Team

Posted 3 years ago

“Received as a gift and initially was pleased with how attractive the diary was. Good quality and I can imagine if you plan to use the diary as a journal you would be very happy. However as a diary I find this sadly lacking! The diary contains none of the information you’d expect to see in a diary or even include bank holidays. I’ve looked at the website and see that the description does mention this, but as this was a gift, my husband wouldn’t have thought to check this. Who expects a diary with no date info? Week per view is good, but the diary entries don’t start until half way through the book! Lots of summaries! Also the hard cover makes writing in the diary difficult. This might soften up with use but I just find it very irritating! Sorry but won’t be purchasing again”

Helpful Report

Posted 3 years ago

Hi there - thanks very much for your review! I am so sorry to hear you are not 100% happy with your planner, this is very unusual! All of our planners and diaries contain no dates or holidays to be as inclusive as possible, as we ship worldwide to various countries with various religions and cultures - you are then welcome to add in any holidays and special dates which are specific to you :) Do let me know if you have any other questions at all on support@papier.com Best Wishes, Alicia

Posted 3 years ago

“I'm a little upset with the design of the planner I chose. I purchased the Rise and Shine, not sure if all planners are like this, but the way the months/different sections are organized is so disappointing. I prefer to have my months lined up all together with the monthly calendar view, to do lists/goals, and then the weekly view. But instead, this planner does the calendar view by each month and then the to dos/goals by each month and so on, which I find useless as you now would have to flip back through multiple sections just to find the right month (which I now have bookmarked which just takes away from the easiness of planning and writing stuff out.”

Helpful Report

Posted 3 years ago

Hi Toni - thank you for your review! I’m so sorry to hear you don’t like the setup of the 2022 diary! We originally developed our 2021 diaries in a different format due to consistent customer feedback on our 2020 diaries, asking for a clearer ‘month end’ setup in 2021 whereby months not finishing on a Sunday have the rest of the week on either side of the lists page, to allow for easier planning and simpler continuation month on month. Previously, our customers found that events in the second half of a week which fell over the end of the month were getting lost on later pages (after the list page), hence us making this change. The new setup gives you the option to plan your events and days either on the end of month week, or start of month week depending on your preference, and you can simply cross off whichever set you prefer not to use. However, following further feedback from customers regarding issues with this new format, we have reverted back to our original setup for our 2022 diaries. Apologies again for any disappointment caused and do let me know if you have any further queries. If you have any further queries, please do get in touch on support@papier.com Best Wishes, Alicia Papier CS Team

Posted 3 years ago

Papier is rated 4.6 based on 17,220 reviews