Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,455 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In terms of service, everything was satisfactory and to standard. The item I ordered (a valentines card) I was disappointed with the quality.”

Helpful Report

Posted 2 years ago

We're sorry to hear that Rebecca, if you have any more detailed feedback about the card please do send it over to support@papier.com! Thank you for taking the time to leave a review. Papier Customer Service Team

Posted 2 years ago

“Card did not arrive in time for occasion”

Helpful Report

Posted 2 years ago

Hi Mark, we're sorry to hear that! It looks like the original got lost in the post, I'm so sorry to hear the replacement didn't arrive on time! Thank you for taking the time to leave us some feedback. Papier Customer Service Team

Posted 2 years ago

“Very good! Quality is great and it is really pretty.”

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Posted 2 years ago

“I submitted photos varied, made mostly with the phone, but the quality of the printing turned out great.”

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Posted 2 years ago

“Really pretty, amazing quality! 100%”

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Posted 2 years ago

“Bought the mini book custom book for our one year anniversary, and he absolutely loved it will try and make it a tradition to buy one every year and add new memories/pics on to it.”

Papier 5 star review on 22nd February 2024

Helpful Report

Posted 2 years ago

“Great card choice. Easy to add own photos and change fonts. Quick delivery.”

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Posted 2 years ago

“I was very happy with the Valentine’s Day card I ordered, very good quality material and photo. The delivery time was also quick.”

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Posted 2 years ago

“Bought as a gift - super fast delivery and item just as described. Very happy with purchase.”

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Posted 2 years ago

“Absolutely Gorgeous! My soon to be husband even loved it. Thank you”

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Posted 2 years ago

“Avoid this company. They are awful. They have NO customer service and sell an inferior product.”

Helpful Report

Posted 2 years ago

We're sorry to hear you're unhappy with your order! If you send over a description of the issue to support@papier.com we'll be happy to help! Papier Customer Service Team

Posted 2 years ago

“Good customer service communication and order came without damage from shipping process.”

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Posted 2 years ago

“Amazing would highly recommend my photo book was too quality and super fast delivery.x”

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Posted 2 years ago

“Delighted when my albums arrived from the UK in really reasonable time. Beautiful quality.”

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Posted 2 years ago

“Papier has unique selections and superior quality in their products.”

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Posted 2 years ago

“The reading journal exceeded my expectations! I love love love my reading journal:)”

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Posted 2 years ago

“While I really enjoy the outline and format of my 2024 planner, the pages are two thin and even the most mild marker-pen bleeds through. It bothers me enough to write a review so others know that if they buy this planner, they should plan to use pencil only. Only 10 more months left of this annoying me LOL”

Helpful Report

Posted 2 years ago

Hi Erin, we're sorry to hear that! We recommend using a fine tip pen or a standard biro rather than a marker pen, thank you for taking the time to leave us some feedback! Papier Customer Service Team

Posted 2 years ago

“The photo book made a great Valentine’s Day gift! The only issue was that the photos looked a bit different in the book than they did online when creating the book. Each photo lost a bit of the image because I chose to have each image fill the entire page. That is not how they appeared online? Otherwise, my girlfriend loved the book and it will make a fantastic keepsake!”

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Posted 2 years ago

“Amazing diary !!! i love it so much!!! to be able to add things to it makes it more personable!!”

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Posted 2 years ago

“great company brilliant quality”

Helpful Report

Posted 2 years ago

Papier is rated 4.6 based on 17,455 reviews