Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,411 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,411 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i love the formats and the designs but i just dont always want my item personalised.”

Helpful Report

Posted 2 years ago

“I love the look of it and that was I able to personalize it. The inside setup of the weekly overview, menu/shopping list, and the daily schedule are great. The reason I took off a star was I wish the days of the week weren't picked out already. I don't plan my weekends with hourly so I don't need a page each for Sat and Sun. These pages will either go unused or written over. I wish it just had 5 blank days per week and we can write (or circle) which day of the week it was for. That way, for days we didn't use the book, it wasn't a wasted page.”

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Posted 2 years ago

“Great range of products, fully customised cards and great quality card & envelopes, much faster deliver compared to the competitors. Highly recommended”

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Posted 2 years ago

“Gorgeous bespoke products: I have the diary and travel journal - perfect for anyone who still likes to write appointments, outings etc and keep all details for the year in a physical book.”

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Posted 2 years ago

“Beautiful products”

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Posted 2 years ago

“I really enjoy shopping on this website...”

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Posted 2 years ago

“Papier is my only favourite stationary world”

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Posted 2 years ago

“I ordered valentines card and chocolates on the six of Feb and meant to arrive on 8th. Today is Valentines day and my bf still didn't get his card!! Disappointed!!”

Helpful Report

Posted 2 years ago

Hi Evie, we're sorry to hear that! I've sent you over an email so we can sort this out with either a refund or a replacement for you. Papier Customer Service Team

Posted 2 years ago

“Second time I have used. Not quite as good this time. Name on personalised book was abit small and I couldn’t seem to make it bigger. I would also liked to have paid more for a box as it was a special present. Time if delivery great and I love being able to do a personalised book.”

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Posted 2 years ago

“Got the cutest personalized planner and was more than pleased when I opened it. Keeps me motivated to stay organized. Loooooove it.”

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Posted 2 years ago

“A wide range of cards and stationery with ample opportunity to personalise.”

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Posted 2 years ago

“The planner is fantastic, I love the quality of the paper and then personalisation level. I wish some small sticker were included and the Monthly summary would be at the start of the month rather than grouped together. The deviders unfortunetly are the ones that reduced the rating, they are made of paper and as you can imagine by moving them around to the day/week that you need they break, also if you carry the planner in your bag, the corners break easily. For £12 they should have made from plastic.”

Helpful Report

Posted 2 years ago

Thanks so much for taking the time to leave us feedback Alessia! Papier Customer Service Team

Posted 2 years ago

“The card was fine, well-printed and relatively easy to make. However, it arrived several days late... but who should take the can for that?”

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Posted 2 years ago

“Love it. So cute. Would buy more from this brand”

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Posted 2 years ago

“Most items were cute and worked well, but the highlighters arrived dried out. 3/4 are basically useless, which is disappointing for $14.”

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Posted 2 years ago

We're sorry to see these highlighters were faulty Samantha, we've issued a replacement and sent you over an email to confirm that! Papier Customer Service Team

Posted 2 years ago

“I had initially ordered a journal to be used for notetaking at a business conference, and had customized it to have the title of the event on it. Unfortunately, the initial product was damaged in transit and I did not receive it. I then reached out to customer support, and received and immediate response from a member their team (who was extremely gracious and kind). The support team member sent me a link to re-customize my journal, and I recieved my product within the next week. I am extremely happy with both the quality of my product and the level of support I received through this process. I absolutely would purchase from you folks again!”

Helpful Report

Posted 2 years ago

“While we have LOVED the stationary and notecards we've ordered in the past, we were very unimpressed this time around. The papers arrived slightly crunched and the printing wasn't as clear and sharp as it has been before. Also, to spend so much and to not even be provided a box for your stationary is a bit ridiculous.”

Helpful Report

Posted 2 years ago

Hi Tyler, we're sorry to hear your order arrived damaged! Please send over a photo of the problem to support@papier.com and we will sort this out for you! Papier Customer Service Team

Posted 2 years ago

“Love the design and inspiration to check in with myself daily”

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Posted 2 years ago

“Lovely Designs, great quality, I buy a personalised diary for myself every year!”

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Posted 2 years ago

“Absolutely gorgeous highly recommended Delivery very quickly but most importantly the quality was so much better than expected. It was so expensive & ideal gift”

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Posted 2 years ago

Papier is rated 4.6 based on 17,411 reviews