Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,455 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Papier is now my go-to for thank you and announcement cards. The quality is unparalleled and delivery is fast. And even the delivery is perfect in the delicate tissue paper”

Helpful Report

Posted 2 years ago

“The book and print quality is excellent. Easy to use interface. Book slightly damaged from postage and turned up 5 days after estimated arrival date even though I paid for express shipping - customer service told me conflicting info about delivery and whilst somewhat apologetic it was a waste of time contacting them. Actually their delivery partner didn't even try to deliver at home - just sent me a message saying ready for pickup at thier office. Not sure I recommend based on the overall cost and hassle.”

Helpful Report

Posted 2 years ago

“I treated myself to the Papier 2023 advent calendar. £120 is not an amount I'd spend generally but I do love nice stationery. The box attracted me, and it is lovely and will serve as a stationery box. I was disappointed so many of the contents were mini versions, mini notecards, mini notepads, mini post-its and stickers. Although the stickers are good for journalling and calendars. I was pleased with the wee cartridge pen and cartridges. I didn't like the to-do pad - it had no backing! I wasn't keen on the brassy bookmark - it looks too flimsy. The final notebook was a decent size but I would have preferred it unlined or with dots. I always think bold lined pads are for people who can't write, but I suppose that's just me. Most of the items were good quality, but my overall feeling is disappointment. Maybe next time I'll just place an order of random full size items and treat myself that way.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us some feedback Heather! We'll certainly pass it on to our design team and bear it all in mind for our advent calendar this year! Papier Customer Service Team

Posted 2 years ago

“I’m obsessed with this brand. I love the planner, journal, stickers and highlight pens I bought. The planner has helped me organised my days better and I feel a lot more productive. I also want to appreciate the customer support. I reported that my highlight pens were delivered dried (with proof) and they sent a replacement immediately. 100% recommend!”

Helpful Report

Posted 2 years ago

“After trawling online for somewhere to make our wedding album, we settled on Papier! Really easy to use, took hardly any time at all. The album is stunning and we paid a reasonable price! Cheaper than through the photographer ☺️ thank you!”

Helpful Report

Posted 2 years ago

“Unfortunatly this is the second time a card has taken over a week to arrive and I've missed delivering the card to the person intended.”

Helpful Report

Posted 2 years ago

We're sorry to hear your card didn't arrive on time! I have gone ahead and refunded your delivery cost by way of apology. Papier Customer Service Team

Posted 2 years ago

“I have been ordering my stationery through Papier for several years now and have spent well over $1,000 with them. It is very saddening seeing that in recent times, with every order, the quality has been progressively declining. Not to mention, their customer service is terrible. I recently recieved my repeat order with an entirely different set of envelopes than the ones I have always been sent; these were made of the cheapest paper I have ever came across. Literal printer paper is of higher quality. Yes, I reached out to them and after going back and forth with them, there was no resolution, to no surpise. Additionally, they have decided to add their branding to the backs of the notecards, which they were not doing before. The problem is it was not done in an understated, inconspicuous way, either-- it is now the focal point of the backs of the cards... I am very saddened to see a product I used to love so dearly plummet in quality so severly that I am now turning away from the brand.”

Helpful Report

Posted 2 years ago

Hi Sebastian, we're very sorry to hear that your order was affected by a shortage of our usual envelopes. Of course we're more than happy to offer a return for a full refund if you're unable to use the notecards, please just let Josh know in your correspondence with him. Thank you for taking the time to leave us some feedback. Papier Customer Service Team

Posted 2 years ago

“Beautiful notecards that arrived damaged. Instead of replacing them papier offered me 15 then 20% off. Not what I wanted….”

Helpful Report

Posted 2 years ago

Hi Batsheva, we're sorry to hear that you were unhappy with the solution Josh offered, thank you for taking the time to leave us some feedback. Papier Customer Service Team

Posted 2 years ago

“I uploaded my own save the date designs and ordered a few samples before deciding on a final design and printed them with papier. Every single sample was beautifully presented and cared for just like the final chosen save the dates. I couldn’t recommend anymore!”

Helpful Report

Posted 2 years ago

“I have recently started using Papier for my personalised cards as the other websites have gotten a bit samey and tacky! BUT PAPIER IS GREAT!! Always come with super fast delivery and quality and designs are simple and effective ! Love Love Loveee”

Helpful Report

Posted 2 years ago

“Great quality, gorgeous designs, lovely personalisation. Referred to as 'fancy'by three different people.”

Helpful Report

Posted 2 years ago

“Beautiful quality, arrived quickly. Something a bit different. The cards were well received. Thinking about framing one of them. Thank you for a great product and service.”

Helpful Report

Posted 2 years ago

“Love my version and the one I ordered for my friend is perfect! Easy to use, gorgeous and helpful.”

Helpful Report

Posted 2 years ago

“Lovely (and wide) choice of products. Very handy to see videos of certain items as well as images. Easy personalisation service. Beautiful quality items delivered in a timely way. And items very beautifully packaged to boot, which makes them feel like the luxurious little treats that they are…”

Helpful Report

Posted 2 years ago

“Wonderful quality paper product and delightful design.”

Helpful Report

Posted 2 years ago

“Great quality and fast deliver”

Helpful Report

Posted 2 years ago

“Paper quality was great and looked premium. Photo print quality was bit lower than I expected as some pictures got pixelated.”

Helpful Report

Posted 2 years ago

“Always amazing quality and delivery is quick - even with personalised items. Anything I order for delivery direct is reliable and excellently finished. The designs offer something for everyone.”

Helpful Report

Posted 2 years ago

“The notebook I received is such beautiful quality. The photos online don’t do it justice! I purchased my journal with the intent of jotting down notes and letters throughout my journey as first time mom and to pass it down to my little one at some point. This journal will definitely hold up through time.”

Helpful Report

Posted 2 years ago

“I haven’t even received the item. The tracking ID doesn’t indicate when I am going to even receive the item.”

Helpful Report

Posted 2 years ago

Hi Alise, we're sorry to hear that! I've sent you over an email to update you on where your parcel it at the moment. Papier Customer Service Team

Posted 2 years ago

Papier is rated 4.6 based on 17,455 reviews