Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,411 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,411 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pretty, amazing quality! 100%”

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Posted 1 year ago

“Bought the mini book custom book for our one year anniversary, and he absolutely loved it will try and make it a tradition to buy one every year and add new memories/pics on to it.”

Papier 5 star review on 22nd February 2024

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Posted 1 year ago

“Great card choice. Easy to add own photos and change fonts. Quick delivery.”

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Posted 1 year ago

“I was very happy with the Valentine’s Day card I ordered, very good quality material and photo. The delivery time was also quick.”

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Posted 1 year ago

“Bought as a gift - super fast delivery and item just as described. Very happy with purchase.”

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Posted 1 year ago

“Absolutely Gorgeous! My soon to be husband even loved it. Thank you”

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Posted 1 year ago

“Avoid this company. They are awful. They have NO customer service and sell an inferior product.”

Helpful Report

Posted 1 year ago

We're sorry to hear you're unhappy with your order! If you send over a description of the issue to support@papier.com we'll be happy to help! Papier Customer Service Team

Posted 1 year ago

“Good customer service communication and order came without damage from shipping process.”

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Posted 1 year ago

“Amazing would highly recommend my photo book was too quality and super fast delivery.x”

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Posted 1 year ago

“Delighted when my albums arrived from the UK in really reasonable time. Beautiful quality.”

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Posted 1 year ago

“Papier has unique selections and superior quality in their products.”

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Posted 1 year ago

“The reading journal exceeded my expectations! I love love love my reading journal:)”

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Posted 1 year ago

“While I really enjoy the outline and format of my 2024 planner, the pages are two thin and even the most mild marker-pen bleeds through. It bothers me enough to write a review so others know that if they buy this planner, they should plan to use pencil only. Only 10 more months left of this annoying me LOL”

Helpful Report

Posted 1 year ago

Hi Erin, we're sorry to hear that! We recommend using a fine tip pen or a standard biro rather than a marker pen, thank you for taking the time to leave us some feedback! Papier Customer Service Team

Posted 1 year ago

“The photo book made a great Valentine’s Day gift! The only issue was that the photos looked a bit different in the book than they did online when creating the book. Each photo lost a bit of the image because I chose to have each image fill the entire page. That is not how they appeared online? Otherwise, my girlfriend loved the book and it will make a fantastic keepsake!”

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Posted 1 year ago

“Amazing diary !!! i love it so much!!! to be able to add things to it makes it more personable!!”

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Posted 1 year ago

“great company brilliant quality”

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Posted 1 year ago

“Unfortunately my order was never received”

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Posted 1 year ago

We're sorry to hear that Victoria! We've sent you over an email so we can track down the order for you or send out a replacement. Papier Customer Service Team

Posted 1 year ago

“I love my Papier personalised notecards and diary. Fab designs and very good quality.”

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Posted 1 year ago

“The quality is amazing on my pictures! Shipping ended up being fast..... but the estimate said a lot later than I needed, so I ended up paying $20 for shipping when it came way earlier, I did give a two week estimate. Other than that, everything was great and I loved my product.”

Helpful Report

Posted 2 years ago

“Bought the daily planner. While the quality is great, the fact it's only 16 weeks - not 52 wasn't clear enough on the sales/order page. I only saw it mentioned once (which I missed when I bought it). £25 for something I need to buy 4 times to cover a full year is far too expensive. Wish I'd spotted that - would not have bought it if I'd seen that while ordering. Won't be buying from here again.”

Helpful Report

Posted 2 years ago

We're sorry to hear that! Our daily planners cover a shorter period but have more space per day so some customers prefer them. We do also offer a 2024 Diary for the same price which covers the full year! Papier Customer Service Team

Posted 1 year ago

Papier is rated 4.6 based on 17,411 reviews