Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,441 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,441 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every time I have purchased something from Papier it is always so beautiful! i purchased a notebook and cards for my best friend's birthday and she loved it!”

Helpful Report

Posted 2 years ago

“The service from Papier has been nothing short of exceptional for our wedding invitations! What really stood out was their customer service! Steph has been unbelievably helpful by quickly and calmly solving an issue with our initial design. Would highly recommend!”

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Posted 2 years ago

“Extortionate next day delivery charges and the card never turned up on time?!”

Helpful Report

Posted 2 years ago

Hi Jim, we're sorry to hear your card didn't arrive on time! We've sent you over an email so we can arrange a refund for the delivery fee for you. Papier Customer Service Team

Posted 2 years ago

“Excellent quality and prompt delivery!”

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Posted 2 years ago

“Loving my beautiful Notebook”

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Posted 2 years ago

“I love the design but am very disappointed in the paper quality of these journals, especially given the price. The bleed-through is very bad.”

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Posted 2 years ago

Hi Pauli, we're sorry to hear you're not 100% happy with your order but we appreciate you taking the time to leave some feedback! Papier Customer Service Team

Posted 2 years ago

“The delivery was extremely fast and I love how the card turned out.”

Helpful Report

Posted 2 years ago

“The product is beautiful. It’s presented in wrapping that’s gift worthy. Communication with the company is stellar. All around wonderful experience.”

Helpful Report

Posted 2 years ago

“I didn’t like the texture of the planner cover it makes the cover design not look appealing. It’s much to expensive for the type of binding and material is made of. I also didn’t really enjoy the planning style. This was definitely not the planner for me. It was much to big for my liking as I like to take my planner on the go.”

Helpful Report

Posted 2 years ago

Hi Daisey, we're sorry to hear that, thank you for taking the time to leave us some feedback! Papier Customer Service Team

Posted 2 years ago

“Good quality product, with ease of use to personalise the card purchased. Great service and quick delivery. Thank you”

Helpful Report

Posted 2 years ago

“Unhappy because the photo album came with completely wrong and random names on the front. Not clear enough for the customer where to put names. It said "Sam and Eddie" on the front of mine. Book is basically ruined.”

Helpful Report

Posted 2 years ago

Hi Brian, we're sorry to hear the default text was left on your order. I've sent you over an email so we can resolve this for you! Papier Customer Service Team

Posted 2 years ago

“Papier does for journaling what peanut butter does for chocolate; makes a delicious combo! Quality and design and ability to customize each notebook is very satisfying.”

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Posted 2 years ago

“Service and efficiency is excellent. Decent packaging. Good product.”

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Posted 2 years ago

“Lovely paper and wedding stationary but quite expensive. The wedding sign and the seating plan were ridiculously overpriced but the table names, seat cards, and orders of service were lovely. I would have liked more personalisation options (like adding pages to the order of service to include texts of the readings or songs), and I think the seat cards should come with the option of adding printed names (like with the table names) and the table names should have the option of adding explanations on the back, not just the same sign both front and back. But overall a good and elegant service.”

Helpful Report

Posted 2 years ago

“Arrived late, didn’t feel the quality reflected the price.”

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Posted 2 years ago

Hi Sarah, we're sorry to hear you weren't 100% happy with your order, thank you for taking the time to leave us some feedback. Papier Customer Service Team

Posted 2 years ago

“Have always addressed queries promptly. Professional and understanding”

Helpful Report

Posted 2 years ago

“i really loved making an album through papie. I would make one again for sure!”

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Posted 2 years ago

“High quality notebook. Am pleased with purchase!!”

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Posted 2 years ago

“The ink colour on card I received was of poor quality or had a printing malfunction as it had lines going down the card (there were no lines in the card design), it was too late to reorder so I had to stick with it. Bit annoying for a £5 card, I’ve had much better quality elsewhere. Also, if I was printing something more important like wedding invites I would have been very upset by this.”

Helpful Report

Posted 2 years ago

Hi, we're sorry to hear that, of course we'd like to fix it for you. We've sent you over an email so we can issue some compensation by way of apology. Papier Customer Service Team

Posted 2 years ago

“Love my new journal and planner! Will be ordering more in the future!”

Helpful Report

Posted 2 years ago

Papier is rated 4.6 based on 17,441 reviews