Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,411 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,411 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After trawling online for somewhere to make our wedding album, we settled on Papier! Really easy to use, took hardly any time at all. The album is stunning and we paid a reasonable price! Cheaper than through the photographer ☺️ thank you!”

Helpful Report

Posted 1 year ago

“Unfortunatly this is the second time a card has taken over a week to arrive and I've missed delivering the card to the person intended.”

Helpful Report

Posted 1 year ago

We're sorry to hear your card didn't arrive on time! I have gone ahead and refunded your delivery cost by way of apology. Papier Customer Service Team

Posted 1 year ago

“I have been ordering my stationery through Papier for several years now and have spent well over $1,000 with them. It is very saddening seeing that in recent times, with every order, the quality has been progressively declining. Not to mention, their customer service is terrible. I recently recieved my repeat order with an entirely different set of envelopes than the ones I have always been sent; these were made of the cheapest paper I have ever came across. Literal printer paper is of higher quality. Yes, I reached out to them and after going back and forth with them, there was no resolution, to no surpise. Additionally, they have decided to add their branding to the backs of the notecards, which they were not doing before. The problem is it was not done in an understated, inconspicuous way, either-- it is now the focal point of the backs of the cards... I am very saddened to see a product I used to love so dearly plummet in quality so severly that I am now turning away from the brand.”

Helpful Report

Posted 1 year ago

Hi Sebastian, we're very sorry to hear that your order was affected by a shortage of our usual envelopes. Of course we're more than happy to offer a return for a full refund if you're unable to use the notecards, please just let Josh know in your correspondence with him. Thank you for taking the time to leave us some feedback. Papier Customer Service Team

Posted 1 year ago

“Beautiful notecards that arrived damaged. Instead of replacing them papier offered me 15 then 20% off. Not what I wanted….”

Helpful Report

Posted 1 year ago

Hi Batsheva, we're sorry to hear that you were unhappy with the solution Josh offered, thank you for taking the time to leave us some feedback. Papier Customer Service Team

Posted 1 year ago

“I uploaded my own save the date designs and ordered a few samples before deciding on a final design and printed them with papier. Every single sample was beautifully presented and cared for just like the final chosen save the dates. I couldn’t recommend anymore!”

Helpful Report

Posted 1 year ago

“I have recently started using Papier for my personalised cards as the other websites have gotten a bit samey and tacky! BUT PAPIER IS GREAT!! Always come with super fast delivery and quality and designs are simple and effective ! Love Love Loveee”

Helpful Report

Posted 1 year ago

“Great quality, gorgeous designs, lovely personalisation. Referred to as 'fancy'by three different people.”

Helpful Report

Posted 1 year ago

“Beautiful quality, arrived quickly. Something a bit different. The cards were well received. Thinking about framing one of them. Thank you for a great product and service.”

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Posted 1 year ago

“Love my version and the one I ordered for my friend is perfect! Easy to use, gorgeous and helpful.”

Helpful Report

Posted 1 year ago

“Lovely (and wide) choice of products. Very handy to see videos of certain items as well as images. Easy personalisation service. Beautiful quality items delivered in a timely way. And items very beautifully packaged to boot, which makes them feel like the luxurious little treats that they are…”

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Posted 1 year ago

“Wonderful quality paper product and delightful design.”

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Posted 1 year ago

“Great quality and fast deliver”

Helpful Report

Posted 1 year ago

“Paper quality was great and looked premium. Photo print quality was bit lower than I expected as some pictures got pixelated.”

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Posted 1 year ago

“Always amazing quality and delivery is quick - even with personalised items. Anything I order for delivery direct is reliable and excellently finished. The designs offer something for everyone.”

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Posted 1 year ago

“The notebook I received is such beautiful quality. The photos online don’t do it justice! I purchased my journal with the intent of jotting down notes and letters throughout my journey as first time mom and to pass it down to my little one at some point. This journal will definitely hold up through time.”

Helpful Report

Posted 1 year ago

“I haven’t even received the item. The tracking ID doesn’t indicate when I am going to even receive the item.”

Helpful Report

Posted 1 year ago

Hi Alise, we're sorry to hear that! I've sent you over an email to update you on where your parcel it at the moment. Papier Customer Service Team

Posted 1 year ago

“I FINALLY got my invites yesterday and I'm so thankful for Papier. I had some issues with my order and Papier was AMAZING in getting my invites set! It took a few times, and I'm so grateful in how this company handled the issues from carriers. The invites turned out GORGEOUS and worth all the stress.”

Helpful Report

Posted 1 year ago

“My book is beautiful! Great quality and will be a perfect gift for my daughter.”

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Posted 1 year ago

“The online tool is great and the quality of the finished product was fantastic.”

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Posted 1 year ago

“Great products, great service and website”

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Posted 1 year ago

Papier is rated 4.6 based on 17,411 reviews