Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,441 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,441 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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641

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality, good customer service, fast delivery. Would highly recommend. I found the website and checkout process a bit confusing but was very happy with the final product.”

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Posted 2 years ago

“Very slay planner”

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Posted 2 years ago

“Papier products are quality products. The service I have received has been personal and exceptionally helpful.”

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Posted 2 years ago

“I love the selection of different styles of card, so easy to persnalise and then having the option of adding a small pressie is really useful. Great service all round.”

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Posted 2 years ago

“Beautiful quality journal! Practical and not overwhelming. Just don’t waste your $$$ on the pen.”

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Posted 2 years ago

“ordered the book for a friend’s bday and she loved it! book quality 10/10. also got delivered earlier than expected.”

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Posted 2 years ago

“Shipping took a bit longer than I expected but I received the package in time. Spent $18 on a pen that doesn’t work well, though. Stationery was beautiful.”

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Posted 2 years ago

Hi Ashley, we're sorry to hear that, we're always happy to replace any faulty items! We've sent you over an email so we can sort this out for you. Papier Customer Service

Posted 2 years ago

“I wish I could give more stars! I love the quality and personalization of my Papier notebooks and journals.”

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Posted 2 years ago

“Shipping took over a month.”

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Posted 2 years ago

Hi, we're so sorry to hear this order was delayed, of course that's not up to our usual standards! I can see Josh has processed a shipping refund by way of apology, just let him know if we can help further! Papier Customer Service Team

Posted 2 years ago

“Have used Papier for all my wedding needs so far and have absolutely loved them. From Save the Dates to Wedding invites and all the small things within, could not recommend enough. I love how they allow you to personalize a sample, so many places don’t have that & it made ordering so much easier because you knew exactly what you were getting.”

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Posted 2 years ago

“Very quick delivery, brilliant designs but when using the personalised card option the print of images isn't particularly clear and crisp”

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Posted 2 years ago

“For the most part I love your products but I was disappointed when I ordered the large spiral notebook. I thought it came in a hardcover but only a soft one and for the money I really didn’t think it was worth it. Wish you made a large hardcover notebook- something that was sturdier for the price.”

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Posted 2 years ago

“Simple and good quality, pretty neat design, a bit pricy for what it actually is, however, the way it is organized makes it hard and annoying to use. First you have the year and next year overview which is fine, but then monthly overviews, month after month, and then the monthly goals and list pages, again, month after month, and then the weekly overviews. It would be way easier to use If the monthly overview and goals/list were at the beginning of the month followed by the weekly layout of that month. Plus it only comes with one bookmark ribbon. Will think twice before buying again.”

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Posted 2 years ago

Hi Aranza, thank you very much for taking the time to leave us a review! All feedback about our planner format is passed on to our design team so we can make the best decisions about formatting for the following year! Papier Customer Service Team

Posted 2 years ago

“Poor quality thin paper. Very large - not the size of a journal. Flimsy cover on the “notebook”. Save your money and go to a office supply store and get a spiral for $3. This would not hold up in a backpack for even a week. Definitely not durable for daily use. And unfortunately not returnable.”

Helpful Report

Posted 2 years ago

We're so sorry to hear that! I can see you're now in conversation with Nicole on our team about this but if you need any further help please don't hesitate to reach out! You can always reach us on support@papier.com. Papier Customer Service Team

Posted 2 years ago

“I absolutely think this planner is the reason I have been able to manage my busy life and organize daily tasks. I have a spiral bound, customized planner which I have found to be so easy to take places with me and convenient to have out and about because of how cute it is. I'm giving Papier's planner an 11/10 because I can say they have turned me into a daily planner user, and also because there is not a day that goes by where I get tired of the planner I purchased. Thank you Papier!!”

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Posted 2 years ago

“I love the stationary I ordered and the pens are so aesthetically pleasing. However the ink refills are inconsistent in writing quality, some release ink fast, some as expected, some have damaged roller balls on the tip. About 60% of the 14 ink sticks I have ordered worked, the other 40% I had to discard.”

Helpful Report

Posted 2 years ago

Hi William, we're sorry to hear that! We're always happy to replace any items that are faulty, we have sent you over an email so we can sort that out for you. Papier Customer Service Team

Posted 2 years ago

“Received my planner and the color was not what was shown on screen. Customer service representative offered me a 15% refund for my dissatisfaction. What a joke! After I told him about the return policy he then said he'd offer a full refund however I was not refunded the full amount.”

Helpful Report

Posted 2 years ago

Hi, apologies for any miscommunication here! Your full refund should come through in the next few days, just let us know if you have any further issues! Papier Customer Service Team

Posted 2 years ago

“Super quick delivery, amazing and beautiful products, and really easy to personalise”

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Posted 2 years ago

“I like the card and the styles they have. Much nicer than other brands that provide a similar service. Great quality as well. Delivery took a long time. I was notified the same day as my order that my card had been dispatched by Royal Mail first class. However, the card didn’t arrive until 10 days later (6 days later than the estimated deliver date) so it missed the occasion it was bought for. Next time, I’ll factor in much more time for delivery. Papier may need to check their estimates on delivery times.”

Helpful Report

Posted 2 years ago

We're sorry to hear your card arrived too late for the event! I have sent you over an email so we can arrange a refund for the shipping cost. Papier Customer Service Team

Posted 2 years ago

“Website is so easy to use, always such reliable delivery and the product is such high quality.”

Helpful Report

Posted 2 years ago

Papier is rated 4.6 based on 17,441 reviews