Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,411 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,411 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unhappy because the photo album came with completely wrong and random names on the front. Not clear enough for the customer where to put names. It said "Sam and Eddie" on the front of mine. Book is basically ruined.”

Helpful Report

Posted 1 year ago

Hi Brian, we're sorry to hear the default text was left on your order. I've sent you over an email so we can resolve this for you! Papier Customer Service Team

Posted 1 year ago

“Papier does for journaling what peanut butter does for chocolate; makes a delicious combo! Quality and design and ability to customize each notebook is very satisfying.”

Helpful Report

Posted 1 year ago

“Service and efficiency is excellent. Decent packaging. Good product.”

Helpful Report

Posted 1 year ago

“Lovely paper and wedding stationary but quite expensive. The wedding sign and the seating plan were ridiculously overpriced but the table names, seat cards, and orders of service were lovely. I would have liked more personalisation options (like adding pages to the order of service to include texts of the readings or songs), and I think the seat cards should come with the option of adding printed names (like with the table names) and the table names should have the option of adding explanations on the back, not just the same sign both front and back. But overall a good and elegant service.”

Helpful Report

Posted 1 year ago

“Arrived late, didn’t feel the quality reflected the price.”

Helpful Report

Posted 1 year ago

Hi Sarah, we're sorry to hear you weren't 100% happy with your order, thank you for taking the time to leave us some feedback. Papier Customer Service Team

Posted 1 year ago

“Have always addressed queries promptly. Professional and understanding”

Helpful Report

Posted 1 year ago

“i really loved making an album through papie. I would make one again for sure!”

Helpful Report

Posted 1 year ago

“High quality notebook. Am pleased with purchase!!”

Helpful Report

Posted 1 year ago

“The ink colour on card I received was of poor quality or had a printing malfunction as it had lines going down the card (there were no lines in the card design), it was too late to reorder so I had to stick with it. Bit annoying for a £5 card, I’ve had much better quality elsewhere. Also, if I was printing something more important like wedding invites I would have been very upset by this.”

Helpful Report

Posted 1 year ago

Hi, we're sorry to hear that, of course we'd like to fix it for you. We've sent you over an email so we can issue some compensation by way of apology. Papier Customer Service Team

Posted 1 year ago

“Love my new journal and planner! Will be ordering more in the future!”

Helpful Report

Posted 1 year ago

“I absolutely love this academic planner! It has kept me on track while starting up school again after not being in school after so many years! Absolutely amazing ! Has helped me keeping everything in order and created better habits”

Helpful Report

Posted 1 year ago

“Stunning notebooks + their undated daily planners are formatted really well.”

Helpful Report

Posted 1 year ago

“My daughters gave me a Papier menu planner as a gift a couple of years ago, and I loved it so much, I bought a second one for myself when I'd used up the first. Both have been exceptionally beautiful (nice, since I leave mine out on the counter so I can add to it as the week goes on), and the paper stock pleasingly substantial and smooth. Using a meal planner lets me write down things I need as I run out of them, so I don't forget them on my next weekly shopping trip, and so that I'm sure to get the ingredients I need to make the meals I've planned for the week ahead. All that, plus Papier's outstanding customer service, letting you know when your order has been received and when it will arrive. Excellent!”

Helpful Report

Posted 1 year ago

“I like Papier's customization options and beautiful cover designs, but I had difficulty accessing tracking infomation and my item arrived damaged.”

Helpful Report

Posted 1 year ago

Hi Trisha, we're sorry to hear that, that's not up to our usual standards! We've sent you over an email so we can sort out a replacement for you. Papier Customer Service Team

Posted 1 year ago

“Quick delivery. Product as requested.”

Helpful Report

Posted 1 year ago

“You sent me the wrong Valentine's card message!”

Helpful Report

Posted 1 year ago

Hi, we're sorry to hear that! I've send over an email so we can sort this out for you. Papier Customer Service Team

Posted 1 year ago

“Papier is now my go-to for thank you and announcement cards. The quality is unparalleled and delivery is fast. And even the delivery is perfect in the delicate tissue paper”

Helpful Report

Posted 1 year ago

“The book and print quality is excellent. Easy to use interface. Book slightly damaged from postage and turned up 5 days after estimated arrival date even though I paid for express shipping - customer service told me conflicting info about delivery and whilst somewhat apologetic it was a waste of time contacting them. Actually their delivery partner didn't even try to deliver at home - just sent me a message saying ready for pickup at thier office. Not sure I recommend based on the overall cost and hassle.”

Helpful Report

Posted 1 year ago

“I treated myself to the Papier 2023 advent calendar. £120 is not an amount I'd spend generally but I do love nice stationery. The box attracted me, and it is lovely and will serve as a stationery box. I was disappointed so many of the contents were mini versions, mini notecards, mini notepads, mini post-its and stickers. Although the stickers are good for journalling and calendars. I was pleased with the wee cartridge pen and cartridges. I didn't like the to-do pad - it had no backing! I wasn't keen on the brassy bookmark - it looks too flimsy. The final notebook was a decent size but I would have preferred it unlined or with dots. I always think bold lined pads are for people who can't write, but I suppose that's just me. Most of the items were good quality, but my overall feeling is disappointment. Maybe next time I'll just place an order of random full size items and treat myself that way.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us some feedback Heather! We'll certainly pass it on to our design team and bear it all in mind for our advent calendar this year! Papier Customer Service Team

Posted 1 year ago

“I’m obsessed with this brand. I love the planner, journal, stickers and highlight pens I bought. The planner has helped me organised my days better and I feel a lot more productive. I also want to appreciate the customer support. I reported that my highlight pens were delivered dried (with proof) and they sent a replacement immediately. 100% recommend!”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,411 reviews