Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,441 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,441 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When preparing for our wedding, every detail counts and can be quite stressful. Thankfully, Papier relieved that stress by providing a fast and easy ordering process for our invitations!”

Helpful Report

Posted 2 years ago

“I’m quite upset about the card I ordered. I order a black and white photo card and the pictures on it were really dull. The card was also just paper, didn’t have any shine to them.”

Helpful Report

Posted 2 years ago

Hi Ashleigh, we're sorry to hear that! Please send over a picture of the issue to support@papier.com and we'll be happy to check if there has been a printing error and resolve it for you! Papier Customer Service Team

Posted 2 years ago

“I was so disappointed with the quality of my notebook after spending $50 on it :( the idea of it was great but not worth it to me”

Helpful Report

Posted 2 years ago

We're sorry to hear that! Please send over the details of the quality issues to support@papier.com and we'll be happy to resolve it for you! Papier Customer Service Team

Posted 2 years ago

“I absolutely would recommend. I created a very personal array of photos for my mum for Mother's day. I was actually blown away by the quality of photos. Incredibly affforable and the results were extrordinary. Mum loves it and it's very close to her heart. I've seen her look at it over 3 -4 times daily. Thanks what A brilliant job you and your team do. Recieved very quickly too. In time for mother's day.”

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Posted 2 years ago

“The note book and pen I ordered for my daughter going into a new job were perfect. Lovely modern colours and good quality. Perfect to impress on a first day.”

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Posted 2 years ago

“So impressed! Was so easy to use and amazing quality. Will definitely use again :)”

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Posted 2 years ago

“Really nice products and quick postage!”

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Posted 2 years ago

“I LOVE this planner, very unique, luxurious and beautiful! Plan to get one for my mom soon.”

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Posted 2 years ago

“Beautiful journal. I'm very excited to pass this out to my team.”

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Posted 2 years ago

“Beautiful quality and easy to use app.”

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Posted 2 years ago

“My wedding invitations are BEAUIFUL! I absolutely love how these turned out. They are such high quality and only took one week to get here! Not to mention, Papier's customer service is phenomenal! This is such a wonderful company to work with.”

Helpful Report

Posted 2 years ago

“Easy to use the website to create personalised notebooks. Lots of different products to choose from and I love the look inside feature on the website so you can have a good look at what's inside the different notebooks and journals to help you decide if it suits your needs. Excellent quality journals/notebooks with a wide variety of different covers to suit all tastes. Bought the reading journal after it was recommended by Reese Witherspoon and it's my favourite one on the market. Notebooks sent well packaged so no transit damage and also given tracking information.”

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Posted 2 years ago

“Really good quality and prompt delivery”

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Posted 2 years ago

“My planner was delivered at the rainy day. So my planner was wet and pages aren’t straight. Package needs to improve.”

Helpful Report

Posted 2 years ago

Hi Yuri, we're sorry to hear that! Of course we're always happy to offer compensation or a replacement if an order arrives damaged, I have sent you an email so we can resolve this for you. Papier Customer Service Team

Posted 2 years ago

“I received notices 2/27 my order was ion the way with an estimated delivery of 3/9 . The delivey date has been updated 4 times generally the day before or day or f delivery. It is now estimated at 3/18. The slow slow delivery time has taken the joy out of the gift I am giving given It is so late and past the receivers event of celebration. I have another order that is also on route and praying it won’t take 3-4 weeks to deliver.”

Helpful Report

Posted 2 years ago

Hi, we're so sorry to hear your order has been lost in the mail! I have sent you over an email so we can sort out a replacement for you. Papier Customer Service Team

Posted 2 years ago

“Very disappointed with the size and quality of paper used. Expected the card to be made from shiny and thicker paper. The writing inside started write at top of card was no organisation of writing looked like a photo copy print of repeated writing terrible presentation inside and out! First time i used this company and probably the Last!”

Helpful Report

Posted 2 years ago

Hi Berna, we're sorry to hear you were disappointed! All of our greetings cards are printed on 350gsm paper with an uncoated finish. If there was an issue with the printing quality inside the card please do send over a photo to support@papier.com and we'll be happy to resolve it for you! Papier Customer Service Team

Posted 2 years ago

“Absolutely brilliant products at a fantastic price, also super quick delivery - thank you.”

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Posted 2 years ago

“Most convenient way to send greetings!”

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Posted 2 years ago

“I really love your products and I feel sorry for you as a business you can't ship to Europe after Brexit. What a brilliant decision that was. Here I am in Spain, wanting to buy a lovely planner and I can't, because, I guess it made brilliant sense to cut off an affluent, integrated market right next door of some 450 million customers, of which I am one. Thank you for letting me know, your customer service was lovely but perhaps make it clearer on the website.”

Helpful Report

Posted 2 years ago

“Shipping was faster than expected and that was great. Was sadly disappointed in the quality of the outside of the journal.”

Helpful Report

Posted 2 years ago

Hi, thank you for taking the time to leave us some feedback! If you think a printing issue has occurred please send over a photo of the problem to support@papier.com and we'll be happy to help! Papier Customer Service Team

Posted 2 years ago

Papier is rated 4.6 based on 17,441 reviews