Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,455 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed with the service we received. Papier were very quick and helpful with our order even though we made a few mistakes.”

Helpful Report

Posted 2 years ago

“Ordered three journals, one wellbeing, two recipes. Plus some cards and a personalised card. All beautiful quality. All arrived swiftly.”

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Posted 2 years ago

“Love this!”

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Posted 2 years ago

“The Well was Journal is simple to use, great way to check in and keep yourself on track. I have gifted this to several friends too.”

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Posted 2 years ago

“I sent my friend in Vancouver a card with her Output! 4 pics of her sons & their families... She says it's the best present she's ever had :))) As it was Canada I expected the postage to be much more but I think it was the same as UK - maybe posted in Canada... Thank you Papier”

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Posted 2 years ago

“Unfortunately the notepad arrived with a lot of the gold foiling on the front having come off. As it was a gift I didn’t have a choice but to give it as it was.”

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Posted 2 years ago

Hi Bilal, we're sorry to see this is not up to our usual standards! I have sent you an email so we can resolve this for you. Papier Customer Service Team

Posted 2 years ago

“This is a beautiful planner and looked exactly how I hoped it would. The goal setting pages at the beginning are great bonus as well! However, for how expensive the planner is, I would have hoped that the pages would be a bit thicker. No matter what kind of ink you write with, you can see it on the other side of the page. As I prefer to write with fountain pens, this is a major downside.”

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Posted 2 years ago

We're sorry to hear you weren't 100% satisfied Tiff, thank you for taking the time to leave some feedback! Papier Customer Service Team

Posted 2 years ago

“The quality of the album and photo pages was excellent. Looked very expensive. Would highly recommend”

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Posted 2 years ago

“I love these notebooks and calenders. Not only have I bought 2 for myself but I have bought 2 for my friends. I lvoe the ability to personalize the notebooks.”

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Posted 2 years ago

“Beautiful. I did not, however, see the section to update the initials in the corner of the journal. So now it has the example initials FR instead of mine which is weird.”

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Posted 2 years ago

“They could have more options for two sided designs. They postage is very expensive and long, especially if you want to order a sample.”

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Posted 2 years ago

Thank you for taking the time to leave some feedback! Our cost for postage for samples is £1.10 and we offer your first sample free of charge. If there is a specific design you would like to make double sided please let us know on support@papier.com, we can usually accommodate design requests! Papier Customer Service Team

Posted 2 years ago

“Very easy process to create what we wanted. Delivery was really quick and the finished product was perfect. I would recommend without hesitation.”

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Posted 2 years ago

“I have bought 4 books and every one has be absolutely fantastic! The foiling on two of mine is so pretty and the recipe journals are so unique. I definitely recommend papier.”

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Posted 2 years ago

“I ordered my Papier Book hoping it would arrive for my wife's 40th, I still have not received it. Extremely dissapointing as I ordered in plenty of time.”

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Posted 2 years ago

Hi Marc, we're so sorry to hear this order was delayed in the mail! I can see Ellie has now processed a full refund for you by way of apology. Papier Customer Service Team

Posted 2 years ago

“Absolutely adore Papier. I’m a bit of a scatterbrain and require tools and aides for organisation, I need lists, reminders, they must be written down, notes on the phone hold no sway over my subconscious. I’ll ignore an electronic reminder faster than I hit snooze on an alarm. The gorgeous designs and personalization offered by Papier makes these tasks a joy to undertake. When I make a note in my Papier diary it feels personal, it speaks to my tastes and interests, feels important and I almost look forward to reminders of the mundane.”

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Posted 2 years ago

“Delighted with the cards I got as a present for my granddaughter. AV”

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Posted 2 years ago

“Quality card - super print and nice heavy paper used, will definitely use again”

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Posted 2 years ago

“The finished product was better than I had imagined. It arrive so quickly after completing the purchase. The book was slightly bigger than I thought (I didn't measure it first) which was an added bonus as all the photos were larger than expected. Quality is excellent. My only niggle (hence 4/5 stars) is that my second draft didn't automatically save. I was sharing the link with my daughters and they could only see the first draft. So I had to start all over again. Adding the photos is easy, looking at the page layout and changing them around is a doddle. Will definitely use again but will be careful to ensure that the drafts are saved. Papier customer service was helpful but, because I had started again, I didn't pursue a further search to see if we could retrieve the second draft”

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Posted 2 years ago

“Great quality product”

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Posted 2 years ago

“One of the best notebooks around. Perfect for watercolours. Wonderful for writing. And the covers are a delight. Have ordered many.”

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Posted 2 years ago

Papier is rated 4.6 based on 17,455 reviews