Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,429 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,429 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a notebook for a friends birthday, delivered to her house. It arrived with another notebook with cuckoo bananas red elisabeth printed on the front. Luckily her name isn’t elisabeth.”

Helpful Report

Posted 2 years ago

Hi Julia, we're sorry to hear about the mix up, that's not up to our usual standards at all! I have sent you over an email so we can resolve this and make sure your friend has the correct notebook! Papier Customer Service Team

Posted 2 years ago

“It was so easy and fun to put together an album of pictures as a gift for someone. It turned out great!”

Helpful Report

Posted 2 years ago

“I’ve only ordered one product, the delivery time was good, but apart from that it wasn’t as high quality as I had hoped. The picture quality wasn’t great (resolution wise), and the edges of the book were slightly dented in. Just wasn’t what I had pictured. I think the website design and branding leads you to think the product is slightly higher quality than it is.”

Helpful Report

Posted 2 years ago

Hi Katie, we're sorry to hear that! Please can you send over a photo of the dent to support@papier.com so we can resolve this for you? If it looks like a printing error has occurred on the photos please send over some pictures of these too and we'll be happy to take a look for you. Papier Customer Service Team

Posted 2 years ago

“Lovely framed picture”

Helpful Report

Posted 2 years ago

“The most accessible and customisable journals and notebooks on the market in Britain and abroad. Papier journals allow you to customise your books for a very personal touch that just elevates your work. A wide range of colours, designs and styles that can fit any need. I scoured the internet for customisable journals and found no one that comes near Papier for choice, style and especially affordability.”

Helpful Report

Posted 2 years ago

“Papier is a good facility that delivers .”

Helpful Report

Posted 2 years ago

“Perfect moments for a special day”

Helpful Report

Posted 2 years ago

“good quality card with quick delivery - personalisation options are a bit limited though would be nice to have slightly more freedom with the templates provided.”

Helpful Report

Posted 2 years ago

“When preparing for our wedding, every detail counts and can be quite stressful. Thankfully, Papier relieved that stress by providing a fast and easy ordering process for our invitations!”

Helpful Report

Posted 2 years ago

“I’m quite upset about the card I ordered. I order a black and white photo card and the pictures on it were really dull. The card was also just paper, didn’t have any shine to them.”

Helpful Report

Posted 2 years ago

Hi Ashleigh, we're sorry to hear that! Please send over a picture of the issue to support@papier.com and we'll be happy to check if there has been a printing error and resolve it for you! Papier Customer Service Team

Posted 2 years ago

“I was so disappointed with the quality of my notebook after spending $50 on it :( the idea of it was great but not worth it to me”

Helpful Report

Posted 2 years ago

We're sorry to hear that! Please send over the details of the quality issues to support@papier.com and we'll be happy to resolve it for you! Papier Customer Service Team

Posted 2 years ago

“I absolutely would recommend. I created a very personal array of photos for my mum for Mother's day. I was actually blown away by the quality of photos. Incredibly affforable and the results were extrordinary. Mum loves it and it's very close to her heart. I've seen her look at it over 3 -4 times daily. Thanks what A brilliant job you and your team do. Recieved very quickly too. In time for mother's day.”

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Posted 2 years ago

“The note book and pen I ordered for my daughter going into a new job were perfect. Lovely modern colours and good quality. Perfect to impress on a first day.”

Helpful Report

Posted 2 years ago

“So impressed! Was so easy to use and amazing quality. Will definitely use again :)”

Helpful Report

Posted 2 years ago

“Really nice products and quick postage!”

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Posted 2 years ago

“I LOVE this planner, very unique, luxurious and beautiful! Plan to get one for my mom soon.”

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Posted 2 years ago

“Beautiful journal. I'm very excited to pass this out to my team.”

Helpful Report

Posted 2 years ago

“Beautiful quality and easy to use app.”

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Posted 2 years ago

“My wedding invitations are BEAUIFUL! I absolutely love how these turned out. They are such high quality and only took one week to get here! Not to mention, Papier's customer service is phenomenal! This is such a wonderful company to work with.”

Helpful Report

Posted 2 years ago

“Easy to use the website to create personalised notebooks. Lots of different products to choose from and I love the look inside feature on the website so you can have a good look at what's inside the different notebooks and journals to help you decide if it suits your needs. Excellent quality journals/notebooks with a wide variety of different covers to suit all tastes. Bought the reading journal after it was recommended by Reese Witherspoon and it's my favourite one on the market. Notebooks sent well packaged so no transit damage and also given tracking information.”

Helpful Report

Posted 2 years ago

Papier is rated 4.6 based on 17,429 reviews