Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,411 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,411 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wedding invitations are BEAUIFUL! I absolutely love how these turned out. They are such high quality and only took one week to get here! Not to mention, Papier's customer service is phenomenal! This is such a wonderful company to work with.”

Helpful Report

Posted 1 year ago

“Easy to use the website to create personalised notebooks. Lots of different products to choose from and I love the look inside feature on the website so you can have a good look at what's inside the different notebooks and journals to help you decide if it suits your needs. Excellent quality journals/notebooks with a wide variety of different covers to suit all tastes. Bought the reading journal after it was recommended by Reese Witherspoon and it's my favourite one on the market. Notebooks sent well packaged so no transit damage and also given tracking information.”

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Posted 1 year ago

“Really good quality and prompt delivery”

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Posted 1 year ago

“My planner was delivered at the rainy day. So my planner was wet and pages aren’t straight. Package needs to improve.”

Helpful Report

Posted 1 year ago

Hi Yuri, we're sorry to hear that! Of course we're always happy to offer compensation or a replacement if an order arrives damaged, I have sent you an email so we can resolve this for you. Papier Customer Service Team

Posted 1 year ago

“I received notices 2/27 my order was ion the way with an estimated delivery of 3/9 . The delivey date has been updated 4 times generally the day before or day or f delivery. It is now estimated at 3/18. The slow slow delivery time has taken the joy out of the gift I am giving given It is so late and past the receivers event of celebration. I have another order that is also on route and praying it won’t take 3-4 weeks to deliver.”

Helpful Report

Posted 1 year ago

Hi, we're so sorry to hear your order has been lost in the mail! I have sent you over an email so we can sort out a replacement for you. Papier Customer Service Team

Posted 1 year ago

“Very disappointed with the size and quality of paper used. Expected the card to be made from shiny and thicker paper. The writing inside started write at top of card was no organisation of writing looked like a photo copy print of repeated writing terrible presentation inside and out! First time i used this company and probably the Last!”

Helpful Report

Posted 1 year ago

Hi Berna, we're sorry to hear you were disappointed! All of our greetings cards are printed on 350gsm paper with an uncoated finish. If there was an issue with the printing quality inside the card please do send over a photo to support@papier.com and we'll be happy to resolve it for you! Papier Customer Service Team

Posted 1 year ago

“Absolutely brilliant products at a fantastic price, also super quick delivery - thank you.”

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Posted 1 year ago

“Most convenient way to send greetings!”

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Posted 1 year ago

“I really love your products and I feel sorry for you as a business you can't ship to Europe after Brexit. What a brilliant decision that was. Here I am in Spain, wanting to buy a lovely planner and I can't, because, I guess it made brilliant sense to cut off an affluent, integrated market right next door of some 450 million customers, of which I am one. Thank you for letting me know, your customer service was lovely but perhaps make it clearer on the website.”

Helpful Report

Posted 1 year ago

“Shipping was faster than expected and that was great. Was sadly disappointed in the quality of the outside of the journal.”

Helpful Report

Posted 1 year ago

Hi, thank you for taking the time to leave us some feedback! If you think a printing issue has occurred please send over a photo of the problem to support@papier.com and we'll be happy to help! Papier Customer Service Team

Posted 1 year ago

“Beautiful quality of diary especially for the price. Arrived super fast! Would definitely order from Papier again”

Helpful Report

Posted 1 year ago

“The notebook was lovely and perfect for a gift.”

Helpful Report

Posted 1 year ago

“Beautiful designs and products. Personalising was a bit glitchy but maybe I needed to be doing it on desktop rather than phone.”

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Posted 1 year ago

“Papier's products are high quality and highly functional. I love my Wellness Journal and my undated Daily Planner. The Wellness Journal has helped me track my moods and bring more awareness to different areas where I can improve my habits to increase my overall wellbeing.”

Helpful Report

Posted 1 year ago

“So helpful and great customer service! Very much appreciated.”

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Posted 1 year ago

“This was my second time ordering from Papier. The cards are beautiful, but this round of envelopes are completely different. They are cheap feeling and are a bright white, while the cards are a natural white. They have a peel-and-stick closure rather than the European flap that I received last time. Super happy with the cards, but these envelopes just feel like an afterthought.”

Helpful Report

Posted 1 year ago

“I ordered the medium photo album and it arrived with terrible print quality. Apparently the team only offer a 30% refund for printing errors so I would recommend going to another company unless you want your important pictures with a green tinge from printing.”

Helpful Report

Posted 1 year ago

Hi, we're sorry to hear you were unhappy with the quality of the photo book! We're happy to offer a partial refund if you'd like to keep the original book or a full replacement, just let us know if you'd like to opt for the replacement instead! Papier Customer Service Team

Posted 1 year ago

“I love Papier journals, they're so vibrant, the paper is excellent, its so good to write on. I buy journals and wellness journals for client, which I personalise. My only observation is that you have recently added PAPIER to the front of journals, where it was not there before, and that has definitely put me off the journal... for example Mother of Pearl - you used to be able to personalise with a name, now it has PAPIER underneath it - which ruins the journal, especially as your brand is clearly on the back cover. It stopped me ordering two journals today. The delivery is quite a long timeframe as well.”

Helpful Report

Posted 1 year ago

“I love the product. The notecards are made with high quality paper and the design is elegant and whimsical. My friends enjoy receiving notes in the mail and the cards add a personal touch.”

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Posted 1 year ago

“This is my first time purchasing anything from the company. I should start by saying Papier is me. I love the color filled choices and the option to customize.”

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Posted 1 year ago

Papier is rated 4.6 based on 17,411 reviews