Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,411 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,411 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful notebook, very speedy delivery, just lovely service! Thank you.”

Helpful Report

Posted 1 year ago

“I love your photo books and am pleased with my latest batch. However the cover photo has come out very dark. Is there a reason for this? Sarah”

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Posted 1 year ago

“Easy to create and order a nicely designed card ! Use this on a regular basis.”

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Posted 1 year ago

“My journals came packaged well. They both look great and I love their personalization options. They’re a bit more on the expensive side for journals, but there are great designs.”

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Posted 1 year ago

“Such nice products, service,and website”

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Posted 1 year ago

“Excellent quality as always and very quick delivery!”

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Posted 1 year ago

“Amazing gift!! So easy, personalizable, and thoughtful. Thank you for making gifting so much easier!”

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Posted 1 year ago

“Very fast delivery and my friend loved her pen!🖊️”

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Posted 1 year ago

“I will never order from Papier again. They were late and incorrect with my order multiple times causing a 20 day delay in my wedding save the dates. Unfortunately, their services are a waste of time as I never ended up with the correct product.”

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Posted 1 year ago

Hi Melissa, we're so sorry to hear about you experience which is not at all in line with our usual standards. I can see we have now processed a full refund for your order by way of apology. Papier Customer Service Team

Posted 1 year ago

“The best quality & the best customer service. Will be ordering again!”

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Posted 1 year ago

“Product was great as exactly as expected! There was one small dent along the top edge of the front cover but not a major issue. Maybe use some bubble wrap to avoid in future. Really happy with product and service. Thank you”

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Posted 1 year ago

“Nice gift thanks.”

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Posted 1 year ago

“Really beautiful and high quality custom journal! It was a perfect gift for my husband for Valentine's Day.”

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Posted 1 year ago

“Lovely notebooks at a good price, and the personalisation ability is really nice!”

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Posted 1 year ago

“My recipe journal is gorgeous!! And the customer service was 10 out of 10!”

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Posted 1 year ago

“Very disappointed - they didn't have the envelopes that go with the stationery in a cream color so they sent plain bright white which don't match so really take away from the quality of the stationery. Will not be ordering from here again.”

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Posted 1 year ago

Hi Vaughan, we're sorry to hear the temporary unavailability of standard envelopes impacted your order, thank you for taking the time to leave some feedback. Papier Customer Service Team

Posted 1 year ago

“In terms of service, everything was satisfactory and to standard. The item I ordered (a valentines card) I was disappointed with the quality.”

Helpful Report

Posted 1 year ago

We're sorry to hear that Rebecca, if you have any more detailed feedback about the card please do send it over to support@papier.com! Thank you for taking the time to leave a review. Papier Customer Service Team

Posted 1 year ago

“Card did not arrive in time for occasion”

Helpful Report

Posted 1 year ago

Hi Mark, we're sorry to hear that! It looks like the original got lost in the post, I'm so sorry to hear the replacement didn't arrive on time! Thank you for taking the time to leave us some feedback. Papier Customer Service Team

Posted 1 year ago

“Very good! Quality is great and it is really pretty.”

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Posted 1 year ago

“I submitted photos varied, made mostly with the phone, but the quality of the printing turned out great.”

Helpful Report

Posted 1 year ago

Papier is rated 4.6 based on 17,411 reviews