Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.59

4.6 Rating 17,430 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,430 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

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Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 2 star review on 21st December 2025

640

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This product looked like I’d printed it at work. Poor quality, grainy photos (despite being high quality taken on a decent camera and not looking that way on the preview) and not a glossy finish. It also arrived bent because the “please do not bend” on the envelope is so small. Ended up getting a refund- have had plenty of bespoke cards from elsewhere (which were cheaper) and never had such a problem. DO NOT RECOMMEND!!”

Helpful Report

Posted 4 years ago

Hi there - I am so sorry to hear you were not 100% happy with your order from us, this is very unusual feedback! Please do get in touch with us on support@papier.com and we can assist you further with this! Best wishes, Alicia

Posted 4 years ago

“Love my diary every year.”

Helpful Report

Posted 4 years ago

Thanks so much Julie! Best wishes, Alicia :)

Posted 4 years ago

“My mid-year diary has arrived and it’s OK, but I wouldn’t say it’s worth the price. It’s quite a basic diary for the money and the paper is very thin, you can see through to the next page. The calendar, monthly goals and monthly diary pages are in three separate places in the diary, instead of being grouped together by month. This means that you really need 3 page marker ribbons to find your place but the diary only has one. The personalisation and design are nice and it arrived quickly.”

Helpful Report

Posted 4 years ago

Hi Katie - I am sorry to hear you are not 100% happy with your diary from us, this is very unusual to hear. If you can contact us on support@papier.com we can try to resolve this for you. Best wishes, Alicia

Posted 4 years ago

“A little disappointed this time......First picture has a piece of card floating around and I cannot remove it as the back is sealed firmly. Second picture out of focus which is not papiers fault but if you had contacted me to change it to a better photo? Alot of money plus extra 30euro for customs so won't be ordering again.”

Helpful Report

Posted 4 years ago

Hi Jennifer - I am so sorry to hear you had this trouble with your order. Please feel free to contact us on support@papier.com and we can look into this further for you! Best wishes, Alicia

Posted 4 years ago

“Loved my card!”

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Posted 4 years ago

“I gifted two of my close friends customised notebooks and both of them absolutely loved them. I ordered ones with soft covers and had their initials put on the front. Looked beaut! They make for such sweet gifts!”

Helpful Report

Posted 4 years ago

Thanks for such a lovely review Hannah! Hope to see you again soon! Alicia :)

Posted 4 years ago

“Excellent choice and speedy delivery.”

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Posted 4 years ago

Thanks so much for your review! Alicia :)

Posted 4 years ago

“I’ve just received my mid-year diary, it looks so beautiful, I love it! I like the option to customize my order, good quality of the product. My order has been dispatched really quickly. Thank you, guys!”

Helpful Report

Posted 4 years ago

So glad to hear you love your new diary, what a great review! Thanks Yvette! Alicia :)

Posted 4 years ago

“Very nice....”

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Posted 4 years ago

“I love the cards and have used them a lot in lockdown - I’d love there to be more selection on the gifts you can add to cards!”

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Posted 4 years ago

Thanks so much for your feedback! I will be sure to pass this on for consideration for you! Best wishes, Alicia

Posted 4 years ago

“Service was fab and quality excellent!!”

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Posted 4 years ago

Thanks so much for taking the time to write this great review Lorraine! Looking forward to seeing you again soon! Best wishes, Alicia

Posted 4 years ago

“Good quality and easy to use. Good customer service also.”

Helpful Report

Posted 4 years ago

Thank you for your lovely review! See you again soon! Best wishes, Alicia :)

Posted 4 years ago

“Excellent quality cards, finished beautifully and good paper!”

Helpful Report

Posted 4 years ago

“Ordered a personalised notebook and pen as a gift, both came in excellent condition, and were well received by birthday girl”

Helpful Report

Posted 4 years ago

So glad to hear your gift was so well received! Thank you so much for your great review, we hope to see you again soon! Best wishes, Alicia

Posted 4 years ago

“Really beautiful cards. Delivery arrived quickly and carefully packaged.”

Helpful Report

Posted 4 years ago

Thank you so much for your review, so glad to hear you are happy with your cards! Best wishes, Alicia

Posted 4 years ago

“Easy to use website. Great designs. Friendly and helpful customer service. Paper quality is amazing. Ordering the sample was easy and affordable. I only wish there were more designs to choose from. Can Papier partner with Paperlesspost.com for printed orders, or create more designs to choose from? I will recommend.”

Helpful Report

Posted 4 years ago

“Very easy to use Nice quality Quick delivery”

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Posted 4 years ago

“Elly is brilliant at providing support and made a stressful process a dream. Couldn't recommend her enough.”

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Posted 4 years ago

“Gorgeous products, excellent customer service!”

Helpful Report

Posted 4 years ago

Thank you for your lovely review Maxine! Best wishes, Alicia :)

Posted 4 years ago

“Great quality, sturdy shipping and fast delivery.”

Helpful Report

Posted 4 years ago

Papier is rated 4.6 based on 17,430 reviews