Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,240 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,240 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“absolutely rubbish service! avoid avoid avoid!! use the site to get quotes, then go direct to the courier. DO NOT USE PARCEL2GO! if any issues they will not help, nor able to even find out anything and will just tell you nothing is guaranteed. have wasted my time on two occasions waiting around for someone to collect, when contacted customer service via live chat, they were not able to give an explanation why collection has failed on two occasions. Were not able to even find out what happened. Instead they just told me nothing is guaranteed, collection, delivery, being updated why not, nothing. Just have to sit there any pray the courier turns up and doesn't waste your entire day. Ended up requesting a refund (which takes 5-7 working days, yet to receive at time of writing). I will never use parcel2go again as their customer service is not good when things don't go as they are supposed to, which is key to their creditability as a service provider. Wouldn't recommend you take a risk with them as I imagine that if your item is lost/damaged etc they will probably be completely unhelpful!!”

Helpful Report

Posted 6 years ago

“Booked a light and large parcel collection with parcel2go, and 2 days in a row the collection hasn't happened. Absolutely horrendous customer service too whilst trying to get answers and a refund, scripted answers all over the place. Avoid at all costs. Book directly with the courier.”

Helpful Report

Posted 6 years ago

“Terrible after nearly 3 weeks still haven't received my parcel,It's not really Parcel2go to be blamed but Parcelforce,they are the one i booked for, at the same time i am surprised by Parcelforce,as i have used them a lot,but this time they have let me down terribly,The Live chat says the parcel has not been declared stolen,or lost,they know that it's at one of the depot,but why do i have to wait 7 to 14 days before it get sort it? surely it doesn't need that long to speak with the driver who carried out the job.to ask what went wrong?I am not sure now if i book them again next time,as i am really upset by this.”

Helpful Report

Posted 6 years ago

“Package never arrived.”

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Posted 6 years ago

“The worst service in me life and I use about 20 service in all Europe so far.Do not recommend.”

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Posted 6 years ago

“Can I choose not to give even a single star please! :(”

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Posted 6 years ago

“parcle booked in for 48 hr sevice . 3 days and the pracle gets attempted t be deliverd . i call parcle forse and they state they will redeliver for a saturday , this didnt happen. i contact parcle force and ask for a copy of there TFC policy or ADR scheme on the chat . i get told they have neither only way i can escliate the claim is through the chat to a supervisior. the supervisor ended the chat before i could even type back what i needed to. they do not even have a email adress so i could send all my info through a email for them to investigate dicusting Service”

Helpful Report

Posted 6 years ago

“Horrible experience, lack of information and waste of time. My parcels were never collected, which I understand can happen. A little bit annoying the lack of information and clarity and the waste of time as I had to take a day off from work for nothing. To make matters worse, I was ready to switch to drop off service and drop the parcel myself and when I finally managed to speak with their LiveChat (Rabia) to get instructions he says it was not possible to due to the size of my parcel which was unknown for him. Cancelled the order and will get my money back in 5-7 days, why? I have used this service a few times before with poor results and definitely, this is the last time ever and will not recommend”

Helpful Report

Posted 6 years ago

“DO NOT USE!! This company will offer to re-book your parcel collection, after you have waited in all day, because the time slot you are given is 8am to 8pm. So you re-book for the next day same time slot, but again you find yourself re-booking, after 3 days of no collection and several conversations via 'live chat' they offer you an upgrade which will cost you more!! I asked for a free upgrade seeing as I have lost 3 days earnings while waiting for a parcel to be collected, and they said no sorry, but we can't do that. But when I asked for a refund there were 2 options - one that will take 5-7 days which is refunded to the source or the other would take 1-2 days, but this option was to have credit with them through a prepay account. WHY would I want to have credit with them? I WILL NOT USE THIS COMPANY AGAIN!!!!”

Helpful Report

Posted 6 years ago

“I paid a guaranteed delivery slot they failed and have wriggled out of refunding me”

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Posted 6 years ago

“Disgusting - Used P2G every few months and always had a small pre-pay balance in my account. Placed an order 2 days ago of which my pre-pay balance wasn't enough to cover the order, so I paid for the order outright on card. I logged in today to find they've removed my account balance - they say they have "cleansed" my balance and won't give it to me back. I'm shocked by this - i only placed an order with them 2 days ago and they treat me like this! It's disgusting customer service, I shall never use them again and will write this review on every site possible.”

Helpful Report

Posted 6 years ago

“Beware lost parcel, no reimbursement. Dishonest company! Beware! lost parcel and no reimbursement Apart from the good price, beware! The delivery and collection is often not as declared. Several parcels delayed. One high priority express shipment has been lost. Despite paying extra for insurance. I have not been reimbursed. Package was lost 2 months ago. Upstoday claims they are still 'looking' for the parcel, although their self proclaimed deadline passed 6 weeks ago. I am at the stage of having my lawyer taking care of the case, as the customer service is not helping at all.”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“This is joke and not a company. Have booked parcel collection from home. Waited all day and never came to pick up. Next day asked for refund and they refunded to their prepay account and not back to my account. Only after opened a dispute on paypal was refunded to my account. Don't use this company as they force you to use again their service even they fail by not refunding funds.”

Helpful Report

Posted 6 years ago

“DO NOT SEND NOTHING WITH THIS COMPANY! THEY DO NOT HAVE ANY INSURANCE, THE INSURANCE IS JUST A FAKE BE SURE AT 101% THAT IF THEIR COURIERS LOSE YOUR PARCEL OR DESTROY YOUR GOODS, YOU WILL WASTE YOUR TIME AND YOU WILL NOT RECEIVE ONE PENCE FROM THESE SWINDLERS ALSO, THEIR COURIERS HAVE A VERY HIGH RATE OF DAMAGED GOODS, DO NOT SEND NOTHING WITH THIS COMPANY PREFER TO USE THE PROPRIETARY SITE OF EACH COURIER EXAMPLE: IF YOU SEND A 15KG PARCEL FROM THE MYHERMES SITE, IT COSTS £8.98 INCL. VAT THE SAME IDENTICAL SERVICE ON THE PARCEL2GO SITE COSTS £10.56 inc VAT SO, IF YOU SEND FROM THE PROPRIETARY COURIER SITE, YOU SAVE MONEY AND IN CASE OF DAMAGE YOU WILL DEAL DIRECTLY WITH THE COURIER, NOT WITH A PHANTOM COMPANY WHICH DOES NOT HAVE A PHONE NUMBER YES, YOU WELL UNDERSTAND, PARCEL2GO DOES NOT HAVE A PHONE NUMBER, JUST A CHAT AND EMAIL, SO THEY WILL FAKE YOU AND DESTROY YOUR NERVES”

Helpful Report

Posted 6 years ago

“Parcel2go provide a Rubbish service - Multiple occasions of pick ups missed & deliveries missed, Despite taking contact details during the booking process when problems arrive there is zero attempt to sender/receiver to resolve any problem, If delivery is unsuccessful it takes 7-10 days for your parcel to be returned, No surprise the complete absence of any customer service, feedback or complaints procedure, Disjointed service using multiple providers, ie drop off points, carriers etc, I now actively avoid this rubbish service provider, better I pay a little extra for a reliable service”

Helpful Report

Posted 6 years ago

“Lost parcel, chased every 4 days for EIGHT WEEKS - was promised emails (never did) & refund in writing, reneged on promises, refused to compensate. All this over 21 pounds!”

Helpful Report

Posted 6 years ago

“I've just received an URGENT email from Parcels2go to pay an additional £130.90 "undercharge fee" for a parcel that weighs just under 3kg!! The item is a guitar body... At best a fully loaded guitar weighs in at 6kg with a neck & loaded pickguard!! P2G state that UPS have weighed the item at 50kgs!!! It's just taken me an hour to forward my appeal case on to P2G with proof of the dimensions & weight / photos. I'm waiting for them to investigate. I won't be using this middle man again as this screams SCAM!”

Helpful Report

Posted 6 years ago

“Parcel2go . never book a parcel with them... booked a parcel on 15 June 19 and paid extra for guaranteed delivery for 18 June 2019. No one came to pick the parcel until i asked three time on parcel2go chat... TNT DRIVER CAME IN THE NED TO PICK ON 17 June,,,, and today is 20 June 3 pm...still it does not show on TNT website that parcel was collected.... customer service chat on parcel2 go helpless -P2G 60647033”

Helpful Report

Posted 6 years ago

“Poor delivery service. In collaboration with UPS - who cant be bothered to deliver Online chat agent asked if I could help the courier identify the location to deliver!! The address was clearly marked for Argos in Islington London... how hard can that be to find..... still waiting for delivery..”

Helpful Report

Posted 6 years ago

Parcel2Go is rated 1.5 based on 2,240 reviews