Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,252 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,252 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

online@parcel2go.com

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Parcel2Go 1 star review on 1st July 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst ever service. it is my personal advise please do not ever use parceltogo service. It is motive to earn, never care about customer. I have booked a parcel from london to edinburgh, one of my parcel is missed and they do not have a clue where my parcel is. i have missed my all my important documents/things which they can't get me. Even to claim back and forth email for the last 10 days and i still havn't receive my claim and i have lost the hope of getting my claim.”

Helpful Report

Posted 7 years ago

Good Morning, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 7 years ago

“DO NOT USE! Maybe a bit cheaper but they have so many clauses to get out of paying for problems with your shipment! Also False advertising for how long deliveries take. Will never use them again and really wish I had looked for reviews before using! Just need to google Parcel 2 Go reviews and will find news coverage on how bad they are!”

Helpful Report

Posted 7 years ago

Good Morning, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 7 years ago

“This company is taking 3+ months to deliver a parcel from uk to Australia. First 2 months it was send to landmark, then lost, then found, then refund of 50% granted. Another month is going by with 5 failed collections and hours spent on taking to their useless life chat.”

Helpful Report

Posted 7 years ago

Good Morning Martin, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 7 years ago

“Paid nearly £70 for 48hr insured delivery. Parcel finally coming 6 days later, but I am back at work. Attempt to change the address, no, that can take another 2 days and I need the package for the weekend. Parcel2go is a joke, no people to talk to, just autobots on a live chat. Save your money, go directly to the courrier. Don't give these charlatans your business.”

Helpful Report

Posted 7 years ago

Good Morning Steven, Thank you for taking the time to leave us a review. I am sorry to hear that you are still awaiting your delivery. The service you have purchased has delivery within 2 working days. The parcel was collected Friday. Parcels with this service are not delivered on weekends and there was a bank holiday so the estimated delivery date is 28/8/19. I can see that the parcel is out for delivery today. If you want to look into this further please email me at online@parcel2go.com with your P2G order number in the subject line. Thank you, Naseem Parcel2Go Customer Services

Posted 7 years ago

“Hi Naseem, Thank you for replying to my review regarding your failure to deliver. Unfortunately, you have your facts wrong. You were delivering to Leander Rowing Club, one of the Premier rowing clubs in the World, on a Saturday during mid season. I can assure you there was someone there to accept delivery. So what exactly did happen, since you have reported the failure as “Major event” on your website. What is a major event in the world of parcel delivery? A puncture! Anyway; no surprises here. Parcel still not delivered when dispatched on 17th August. Today is the 27th August. Be interested in your viewpoint. Ken Mitchell N.B. I have forwarded this mail to Reviews.co,uk for their information and publication. Sent from my iPad Begin forwarded message:”

Helpful Report

Posted 7 years ago

Good Morning Ken, Could you possibly email us at online@parcel2go.com so that I can look into this further? Thanks, Naseem Parcel2Go Customer Services

Posted 7 years ago

“Never use this company! I currently have a 15£ refund stuck there, for auto prepay and i cant get them and i dont want to use them with them! Failed to collect my parcel 2 days in a row. Ridiculous”

Helpful Report

Posted 7 years ago

Good Morning Yana, Thank you for taking the time to leave us a review. I am extremely sorry that your parcel has not been collected when scheduled. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 7 years ago

“Absolutely awful service. Collected 17/8/19 arrived a sorting hub 23/11/19. Lord knows when it will be delivered. I could have walked it to destination by now.”

Helpful Report

Posted 7 years ago

Good Morning Ken, Thank you for taking the time to leave us a review. I apologise for the delay with this delivery. Although we strive to deliver all parcels on time, it is possible that due to circumstances a parcel may be delayed. According to tracking there has been a delivery attempt on 24/08 and the customer was not available. I can see that you have been in contact with my colleague via email about this order. We will continue the contact on there and update you further. Thank you, Naseem Parcel2Go Customer Services

Posted 7 years ago

“Sent 2 items back, both of which were damaged on delivery - quite clearly dropped! Both items were fully insured and I have been fighting to claim this money back for nearly a month now despite repeatedly providing the information they requested. They are now only offering us a refund for 1 of the 2 items (no surprise the cheaper of the two) and have only offered us half of the courier costs. Really unhappy and will be taking this to the small claims court if they refuse to give us our money back. Do not recommend and will not use this company again!”

Helpful Report

Posted 7 years ago

Good morning Caroline, Thank you for taking the time to leave us a review. I am sorry to hear about the damage on your parcels. I would like to look into this. Could you please email us your P2G order number at online@parcel2go.com? Thank you, Naseem Parcel2Go Customer Services

Posted 7 years ago

“Absolute clowns that have no idea what customer service is Booked a day off work and waited in all day for a wagon to pick up a pallet and nothing. They had my number but did not even ring me, just nothing. This is my first attempt at using them and had loads of business but will now be taking it elsewhere, useless jokers”

Helpful Report

Posted 7 years ago

Good Morning Paul, Thank you for taking the time to leave us a review. I am extremely sorry this has not been collected when scheduled. We would like to look into this for you and see what we can do to assist you in this matter. Please email us at palletways@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 7 years ago

“Do not use this company. I have been waiting a month for a box i sent from the UK to Ireland. It has items of value and items of sentimental value inside. For weeks the status read 'held in depot'. I was not contacted to say why the package was delayed or when/if I would get it. When I contacted parcel2go on their 'chat' section four days ago they assured me the package would be with me within 48 hours. I am still waiting to receive it. This is an appalling service.”

Helpful Report

Posted 7 years ago

Good Morning Niall Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 7 years ago

“TELEVISION TRANSFER FROM MY HOME IN AYRSHIRE TO MY DAUGHTER IN YORK PAID FOR TO ‘ PARCELGONE.CON’ ON 9/7/2019 PICKED UP BY HERMES ( SEE GOOGLE - “ MESSENGER OF THE GODS AND PATRON AND PROTECTOR OF THIEVES”) - NOW 19/8/2019 AND T.V. NEVER SEEN OR HEARD OF AGAIN. THEY ARE THE ULTIMATE UNTOUCHABLES. THEY ARE THE SCUM OF THE EARTH AND WILL END UP WHERE THEY BEGAN — IN THE GUTTER ! DON’T. WASTE TIME ATTEMPTING TO COMMUNICATE WITH THEM - YOU’LL BE BLOCKED AT EVERY TURN ‘ NO-REPLY EMAILS ‘ AND ZOMBIE LIVE-CHATTERS WHO WILL DO NOTHING, AS THEY HAVE BEEN INSTRUCTED. THE DIRECTORS AND I ARE ALL FIRST ORDER BASTARDS - IN MY CASE, AN ACCIDENT OF BIRTH - BUT WITH THEM, THEY ARE SELF-MADE MEN ! ROT IN HELL, THE LOT OF THEM.”

Helpful Report

Posted 7 years ago

“They lost my parcel. Do not use this delivery”

Helpful Report

Posted 7 years ago

Good Morning, Thank you for taking the time to leave us a review. I am sorry to hear that you did not receive your parcel. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 7 years ago

“Useless service! I shipped the parcel 2nd of July now it`s 16th of August and after several chats and promises nobody contacted me. The parcel is still at Hermes depot and P2GO is doing nothing about this!”

Helpful Report

Posted 7 years ago

Good Morning Filip, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 7 years ago

“Damaged package with missing parts would not provide the insurance after submitting relevant documents”

Helpful Report

Posted 7 years ago

Good morning Ste, Thank you for taking the time to leave us a review. I am sorry to hear that your parcel is damaged and that there are parts missing. I would like to look into this. Could you please email us your P2G order number at online@parcel2go.com? Thank you, Naseem Parcel2Go Customer Services

Posted 7 years ago

“No contact details, if chat service found lengthy process with no results. Just repeat info you provide!!!”

Helpful Report

Posted 7 years ago

Good Morning, Thank you for taking the time to leave us a review and I apologise for the service you have experienced. I am afraid we are an online based service only. We can only be contacted via Live Chat. However I would like to assist you with your query. Could please email us your query with your P2G order number at online@parcel2go.com? Thank you, Naseem Parcel2Go Customer Services

Posted 7 years ago

“I raised a claim for a damaged parcel having taken out additional insurance for over £35.00. I submitted all the information requested and received confirmation of the information recieved. I was informed they would submit an OFFER for my insurance claim and not just pay out the insurance. I am over 4 weeks into the claim and now cannot even get a reply. P2G61012661”

Helpful Report

Posted 7 years ago

Good Morning Keith, Thank you for taking the time to leave us a review. I have spoken to the claims team and they have advised that due to the high value of your claim they require approval by higher management and this is something that they cannot put a time limit on. Your claim is pending review and once they have an update they will contact you. We appreciate your patience and understanding. Thank you, Naseem Parcel2Go Customer Services

Posted 7 years ago

“Review Update. In spite of an, “Oh, we’re so sorry to hear about your parcel being lost response” from your customer service department, my parcel is still missing. Being very sorry that you’ve lost something isn’t good enough. Apparently, you handed it over to Landmark Global whose online reviews match or exceed your own horrid reviews for lost, damaged, missing, parcels.”

Helpful Report

Posted 7 years ago

Good Morning Julie Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with you P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 7 years ago

“When our parcel did not arrive we found we could not get any meaningful explanation as they would only speak to sender. Apprently they did not deliver because we had "moved away" - we haven't and were in at the time they allegedly tried to deliver.”

Helpful Report

Posted 7 years ago

Good Morning Sam, Thank you for taking the time to leave us a review and I apologise for the service you have experienced. We are limited in discussing order with anybody who is not the account holder. However I would like to look into this and see if we can assist you in this matter. Could you possibly email us your P2G order number at online@parcel2go.com? Thank you, Naseem Parcel2Go Customer Services

Posted 7 years ago

“I would give a zero, but that apparently isn’t an option. We turned over a package of beloved souvenirs from Italy and Portugal in early June when we were in Edinburgh to be sent back to the US. Surprise, today, August 13 they have officially lost our package. Earlier, it was reported delivered, but no... chaos and more chaos with this company. We’d have been better off buying another suitcase and just carrying everything with us. Stay away from these ineffective, bumbling, goofs.”

Helpful Report

Posted 7 years ago

Good Morning, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you. I am afraid I am limited in discussing the order on a public platform. Please email us at online@parcel2go.com with you P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 7 years ago

“Lost my parcel and would not compensate”

Helpful Report

Posted 7 years ago

Good Morning Dalia, Thank you for taking the time to leave us a review. I would like to look into this for you. Could you possible email us your P2G order number at online@parcel2go.com? Thank you, Naseem Parcel2Go Customer Services

Posted 7 years ago

Parcel2Go is rated 1.5 based on 2,252 reviews