Name: Parcel2Go
Rating: 1.45

“The worst postal service I've ever used. DPD 'lost' a very expensive item in the post. The worst part of this was that Parcel2go advertised the service as being fulfilled by DPD, however this was not the case and a 3rd party courier was involved which in turn lost the item. After contacting DPD myself and them redirecting me to Parcel2go, I contacted Parcel2go to see if they could help. Upon trying to get a hold of them, I realised that their customer support is almost non-existent. Not only did they not resolve the situation but it took them weeks to make any kind of significant progress. In reality this issue could have been resolved within a couple of phone calls. After them offering a minor refund at a fraction of the value of the item, they closed the case meaning I couldn't even get any kind of money back, despite them guaranteeing an insurance cover. Please sort this out Parcel2go.”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. We do operate a 24 hour live chat for our customers. You can access our live chat through our website. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 6 years ago

“Turned out to be a very stressful experience. Waited in all day for parcel collection between 8am and 8pm but the parcels were not collected. Rebooked pick up for 2 days later, then the driver turned up unannounced the next day, luckily I was in. Not good as they were 3 orders from my online shop and it resulted in my exceeding the delivery date. Will not be using again.”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for taking the time to leave us a review. I am extremely sorry that your order was not collected when scheduled. Collections and deliveries are non day definite guaranteed services. This is because we cannot 100% guarantee the collection/delivery to be made on the date booked, however we have a very high success rate of parcels being processed I would like to look into this for you. Please email us your P2G order number at online@parcel2go.com so that we can assist you further. Thank you, Naseem Parcel2Go Customer Service

Posted 6 years ago

“Just go direct with the carrier. Customer service non-existent. They don't even have a phone number. Very un helpful.”

Helpful Report

Posted 6 years ago

Good Morning Thomas, Thank you for taking the time to leave us a review. We don't actually have a phone number I'm afraid. We do operate a 24 hour live chat for our customers. You can access our live chat through our website. Or alternatively I can help? Please email us your query and your P2G order number at online@parcel2go.com so that we can assist you. Thank you, Naseem Parcel2Go Customer Service

Posted 6 years ago

“0 customer service. no phone number, no live chat...”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for taking the time to leave us a review. We don't actually have a phone number I'm afraid. We do operate a 24 hour live chat for our customers. You can access our live chat through our website. Or alternatively I can help? Please email us your query and your P2G order number at online@parcel2go.com so that we can assist you. Thank you, Naseem Parcel2Go Customer Service

Posted 6 years ago

“Terrible service. Lost 2 packages in a month, their list of prohibited items avoid insurance to any loss or damages to any items. Basically you pay extra for insurance, but then they won't cover anything.”

Helpful Report

Posted 6 years ago

Good Morning LJ, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Service

Posted 6 years ago

“RUN AWAY FROM PARCEL2GO! Dont use them! Carrier lost my parcel and Parcel2Go support is always unavailable... Cannot contact them for the life of anyone! SCAM SCAM SCAM!”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 6 years ago

“Naseem in Parcel2Go customer services must be the busiest man in the world. Im using Resolver to get my refund...too frustrated to go into detail”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 6 years ago

“terrible service which they did not provide and would not refund even though they didn’t deliver”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 6 years ago

“If I could give NO stars I would, because they dont deserve any stars. My parcel collected from my local pick up point with printed label put on by the shop and 2 small return labels. It reached Stoke on Trent. Then by magic it disappeared into thin air!!!!. After parcel to go were contacted, by Resolver, they suddenly decided it had been found at s.o.t and would be returned within 14 days.. Oh then by magic again, they message to say that was a mistake, it had not been found. It was lost, well they call it "lost".. I then get a message, to say, quote " They are pleased to offer a refund" . What a company, how can something dissapear, from the collection point to arriving in the s.o.t depot.. there is something sadly going wrong somewhere.!!!!!”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 6 years ago

“awful criminal company - do not use!”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 6 years ago

“I had to stay in the house for 3 days from 8 - 8 and still no uplift I have had no explanation as to why this was the case. I appreciate the carrier was My Hermes however my contract was with P2G. I eventually asked for a refund and was advised this would take between 5-7 days. Very disappointing I would be unlikely to use this company again”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for taking the time to leave us a review and apologise for the service you have experienced. I am sorry for the previous failed collection. Unfortunately collections and deliveries are non day definite guaranteed services. This is because we cannot 100% guarantee the collection/delivery to be made on the date booked, however we have a very high success rate of parcels being processed. If you need any further assistance online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 6 years ago

“Parcel2Go screwed up delivering to the customer in US. Everything done correct form our side. They acknowledged that an error happened during scan at their dep in US, yet they want money for returning the product back to UK. When asked why, this was the reply: Thank you for your email. As per our terms and conditions section 7.3 it stated if any charges should apply these should be paid to us of our demand, please see below, ''7.3 We shall not be responsible for any local customs charges, import taxes or duties or any similar charge(s) which are incurred through our carriage and/or delivery of any Consignment and you must satisfy yourself as to whether any of these charges will become due, and if so in what amounts, before completing an order with us. If any such charges become due as a result of our carriage and/or delivery of a Consignment on your behalf and are charged to us by any competent authority, you agree to reimburse us fully in respect of the same within 7 days of our demand.'' I am afraid the parcel cannot be returned free of charge." We used to send a lot parcels through Parcel2Go, and stopped doing so due to a list of extremely terrible experiences. I would highly recommend to avoid using this company. PS: The only way to reach out to them is on mail or chat. No phone.”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 6 years ago

“CUSTOMER SERVICE INCOMPETENT, THEY DIDN'T FIND A SOLUTION TO MY PROBLEM AND MY PARCEL IS BEEN HELD IN THE DEPOSIT FOR MORE THEN 2 WEEKS”

Helpful Report

Posted 6 years ago

“Sent a parcel to USA in January and not delivered eventually to tell me it was being returned back and that i had to pay for returns. Eight months later parcel still missing and now avoiding to pay insurance claim. Fed up and Issued county court proceedings.”

Helpful Report

Posted 6 years ago

Good Morning H Patel, Thank you for taking the time to leave us a review and apologise for the service you have received. I had a look at your order and I can see that my colleague has emailed you and is chasing this with the courier. If you need any further assistance or require updates please email us on online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 6 years ago

“HORRRIBLE CONMEN”

Helpful Report

Posted 6 years ago

“Worst ever service. it is my personal advise please do not ever use parceltogo service. It is motive to earn, never care about customer. I have booked a parcel from london to edinburgh, one of my parcel is missed and they do not have a clue where my parcel is. i have missed my all my important documents/things which they can't get me. Even to claim back and forth email for the last 10 days and i still havn't receive my claim and i have lost the hope of getting my claim.”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 6 years ago

“DO NOT USE! Maybe a bit cheaper but they have so many clauses to get out of paying for problems with your shipment! Also False advertising for how long deliveries take. Will never use them again and really wish I had looked for reviews before using! Just need to google Parcel 2 Go reviews and will find news coverage on how bad they are!”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 6 years ago

“This company is taking 3+ months to deliver a parcel from uk to Australia. First 2 months it was send to landmark, then lost, then found, then refund of 50% granted. Another month is going by with 5 failed collections and hours spent on taking to their useless life chat.”

Helpful Report

Posted 6 years ago

Good Morning Martin, Thank you for taking the time to leave us a review. I apologise for the service you have experienced. I would like to look into this for you and see what I can do to assist you in this matter. Please email us at online@parcel2go.com with your P2G order number. Thank you, Naseem Parcel2Go Customer Services

Posted 6 years ago

“Paid nearly £70 for 48hr insured delivery. Parcel finally coming 6 days later, but I am back at work. Attempt to change the address, no, that can take another 2 days and I need the package for the weekend. Parcel2go is a joke, no people to talk to, just autobots on a live chat. Save your money, go directly to the courrier. Don't give these charlatans your business.”

Helpful Report

Posted 6 years ago

Good Morning Steven, Thank you for taking the time to leave us a review. I am sorry to hear that you are still awaiting your delivery. The service you have purchased has delivery within 2 working days. The parcel was collected Friday. Parcels with this service are not delivered on weekends and there was a bank holiday so the estimated delivery date is 28/8/19. I can see that the parcel is out for delivery today. If you want to look into this further please email me at online@parcel2go.com with your P2G order number in the subject line. Thank you, Naseem Parcel2Go Customer Services

Posted 6 years ago

“Hi Naseem, Thank you for replying to my review regarding your failure to deliver. Unfortunately, you have your facts wrong. You were delivering to Leander Rowing Club, one of the Premier rowing clubs in the World, on a Saturday during mid season. I can assure you there was someone there to accept delivery. So what exactly did happen, since you have reported the failure as “Major event” on your website. What is a major event in the world of parcel delivery? A puncture! Anyway; no surprises here. Parcel still not delivered when dispatched on 17th August. Today is the 27th August. Be interested in your viewpoint. Ken Mitchell N.B. I have forwarded this mail to Reviews.co,uk for their information and publication. Sent from my iPad Begin forwarded message:”

Helpful Report

Posted 6 years ago

Good Morning Ken, Could you possibly email us at online@parcel2go.com so that I can look into this further? Thanks, Naseem Parcel2Go Customer Services

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Parcel2Go Reviews

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