Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,236 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,236 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arranged two collections for the same day. Courier came, but was only collecting one. Said another van would collect the other. It did not show. Went on to the website to contact support, no phone number. Found Chat hidden under where it says insurance on the booking page. Was told rebooked for the next day. Again no show. Rebooked again, no show. On to chat to ask them to confirm with actual courier (myHermes) but they talked in circles... it was clear they did not want to, or couldn’t actually get in touch with the actual couriers. All customer support can do is let you rebook. I asked if I could contact myHermes direct,who should i call, and I was told they would just say speak to Parcel2Go, as that was the company I booked with. The collection has been booked a fourth time, but I have no confidence it will happen as they will not actually call the courier to find out what is going on. I was told they could not guarantee pickup or delivery. I won’t be using them again. You are better off going directly to a courier as you can get in touch with them if things go wrong. Avoid.”

Helpful Report

Posted 7 years ago

“I purchased a service from Parcel2Go as a company that was fixing an AV Receiver for me was unable to do so for a price that was economical and they therefore agreed to supply me with the parts I needed to repair it (which was kind of them!!). These parts had to be ordered in from Europe, and the initial quoted time was a week, but due to some delays this became 2-3 weeks. As a consequence, I went onto Parcel2Go's website (as the service was managed via their website and not the courier's website) and changed the scheduled date of collection to 10 days later. I received confirmation of this change. Somehow, they did not adequately notify the courier and the AV Receiver was picked up but without the parts. Since then I have realised what a shockingly poor company Parcel2Go are in terms of customer service. I have emailed them a number of times, each time they refused to actually acknowledge my complaint apart from telling me they had fulfilled the collection and delivery. They never acknowledged that they had not followed my instructions for the collection but rather have repeatedly told me that I should pay for a new collection instead. There are no telephone lines to speak with anyone (no doubt intentionally so they can remain anonymous) and their 'Live Chat' never worked for the duration of the many times I went on looking to use it (at various times of the day). Be warned, if anything goes wrong with your collection and delivery ... then throw the money away and start over!! My suggestion is look for a few competitors that are equally well priced and offer a more responsive customer service (like parcel monkey as one option).”

Helpful Report

Posted 7 years ago

“When getting a quote there is nothing mentioned about size other than is your parcel longer than 100cm. The actual quote is for the smallest size parcel but nothing alerts you to this. A rip off.”

Helpful Report

Posted 7 years ago

“Hopeless..would never use again. Paid for guaranteed delivery...never arrived. NINETEEN different contacts by online chat (not worth doing...tell you no more than online tracking)..and 5 days later told parcel being returned to me. Next day told parcel was lost!. AVOID.”

Helpful Report

Posted 7 years ago

“Absolute shambles of a company. They don't understand the phrase "customer service", they refuse to refund even when the responsibility for the issue is categorically demonstrated as being the couriers, not the customers, and to add insult to injury they send you chasing emails for surcharges that are pure fiction. AVOID”

Helpful Report

Posted 7 years ago

“Terrible. Yes this web based service come up with the cheapest parcel delivery options, but that's where their service ends. It's Web based, so if their are any problems, they'll not offer anything beyond a "cut n paste" in-personal service, they'll not take responsibility for Courier mistakes (because their just a poor web based service that have been let down too....sniff!). If your out of pocket, HA! They'll just offer to fart in your general direction, then shut-down and hope you go away....and there's nothing you can do about it!!”

Helpful Report

Posted 7 years ago

“Paid for Next day delivery and my parcel was delivered after 3 weeks . Called to customers service and couldn't explain what happened . Very poor support.”

Helpful Report

Posted 7 years ago

“After booking with parcel2go I was happy about the relatively low price. However, a month later I received another invoice for 100GPB due to customs. This is outrageous! One must admit that customs charges are mentioned in the Terms & Conditions: "7.3 We shall not be responsible for any local customs charges, import taxes or duties or any similar charge(s) incurred through our carriage and/or delivery of any Consignment and you must satisfy yourself as to whether any of these charges will become due, and if so in what amounts, before completing an order with us. If any such charges become due as a result of our carriage and/or delivery of a Consignment on your behalf and are charged to us by any competent authority you agree to reimburse us fully in respect of the same within 7 days of our demand." However, I was never warned or prepared for these.”

Helpful Report

Posted 7 years ago

“DPD lost the package the same day as it was picked up (19th Nov). Even though I booked the service through P2G, DPD opened a case # . Despite much live chat with P2G where they assured me they requested DPD to investigate I discovered today (4th Dec) DPD have no record of P2G contacting them. I cannot recover the insurance from P2G as the said they are waiting for DPD to report. Who is telling me lies do you think.”

Helpful Report

Posted 7 years ago

“I have sent a parcel with co(n)mpany to Belarus. I courier is claiming that the "address not present". I have been talking to then since then, to resolve this issue. I have contact the receiver of the parcel, and got the confirmation that the courier has never attempted to deliver it. The delivery address has a 24x7 security check point (it is a student accommodation), there were no note or message left. For past 6 days when ever I contacted the company, asked me to wait for 2 days periodically. Last was just before this review. It's been totally ridiculous, shamelessly asking me to wait another two days as the courier hasn't replied. The fact is we do the business with Parcel2go, therefore the courier companies are not willing to talk to us with regards to the orders. During the chat I was smooch pushing the agents to get a clear word from them, ultimately, just transferred me to another agent. this second agent was just saying he/she "can't do anything till the courier replies, there is nothing much I can't do, anything else that I can help you with" The product was a rice cooker, my cousin who is studying in Belarus. she has been waiting for this now over 2 weeks. This is so disgusting and the attitude of the agents is customer has to wait. Their attitude is "We do what ever we want, customers can try what ever they like but ultimately we do what ever we pleased!!~!" this is disgusting. All these cheap courier services are the same. I really about since the monkey company in the same industry has ruined their name and trust, this is the same bunch of crooks coming up with a different name. Please be careful using this service. If you like to take risk and have many days of frustration dealing with these incompetent, unprofessional bunch of crooks, feel free to use this service. ==================================== Update 1: Contacted this incompetent company just to get the issue resolved. As I mentioned about the incompetency of the company and the help desk they end the chat. And had to start the chat again. As I kept mentioning it is not the way to resolve customer issues, the agent threatened me if I say anything bad about the company he/she is going to end the chat. Agent was asking for the package details for the 4th time with in the course of 6 days. When I asked about this, that accuses me saying I have been rude. When I state that it’s been 3 times before, and questioned which means till now no enquires been made agent was stating that she is not stating that. And repeating agent self that this is the best course of action. Which is going to take anothe 7-14 business days. What good that’s going to make?? Finally asking me to send directions to the address that parcel has to be delivered, so that driver can find the road. Bunch of incompetent crooks.”

Helpful Report

Posted 7 years ago

“Paid for a UPS delivery service to France. UPS failed to deliver, although recorded they had made 4 attempts. This was a verified, business address, with people available throughout. I asked to be provided with evidence of the delivery attempts. I was told they don't offer this service. Other Couriers provide evidence of failed delivery attempts, it's not unreasonable to ask this of them. The customer service of this company is absolutely disgusting, unhelpful, and provides for no accountability or the ability to track issues that have been logged. No way to ensure what they said they'd do they've done - no way to follow up on issues, other than being asked to copy and paste previous transcripts. Astounding. One of the worst and faceless companies I've ever dealt with. I was cut off on three occasions, before I'd finished, on their live chat room. No contact number. No email. No way to hold people accountable. I will never use this company again.”

Helpful Report

Posted 7 years ago

“What a waste of time, sent a parcel that states it has been delivered but unable to provide me with any evidence that it has been delivered, i was on live chat asking for help only to be told that i have not paid for such service for a signature, but i had paid for a service for the parcel to be tracked and delivered, when asking this to Pamela (P2G LIVE CHAT) she closed the chat, so rude.”

Helpful Report

Posted 7 years ago

“I posted my parcel on 5nov, should be delivered soon, in history it was stated as DELIVERED , but the destination was 50km away from my recipent!! Absurd! Case opened on 23Nov and one week later they ask me (SENDER) for proof of DELIVERY!?!? ... TERRIBLE SERVICE. Do not use!!!”

Helpful Report

Posted 7 years ago

“A prime example of bad service. Took insurance on delivery of an item. (£170) Item arrived to buyer damaged, tried to claim compensation which was a total headache and got rejected. At the very least tried to get the delivery and the collection fee returned (£40) and after a month managed to get £20 but paid into a parcel 2 go prepay account. DO NOT USE THIS SERVICE”

Helpful Report

Posted 7 years ago

“Paid nearly £10 for an item to be delivered next day with DPD through parcel2go, the tracking showed it sitting at their depot over 3 days, it was then delivered after 7 days, I contacted parcel2go as I found this to be unacceptable and they would not compensate for the unnecessary delay”

Helpful Report

Posted 7 years ago

“I've been using parcel2go for some years but recently have received a very poor service from them to say the least. If you must use them, don't opt for your parcel to be collected from your home. You have to wait in all day and the chances are that they don't turn up for it, then you have to rearrange once more. I've heard others report the same problem with them. Apparently there is no guarantee that they will collect. My other issue is parcel size. The website does not ask you what your parcel size is, it only ask if your parcel is longer than one meter. Therefore if it's under you don't need to give them the dimensions. However, it seems the couriers they use do look at parcel size in more detail. This can result in you paying, dispatching and then receiving an emailed bill for more money, holding up your parcel from being delivered until you pay up. Very devious to say the least. If you are fortunate enough to access their online live chat which is hard to find and doesn't seem to be available most of the time, you may end up speaking to someone in an Indian call center for more than half and hour without finding a solution to your problem. There doesn't seem to be any other way of contacting them either, I believe that they don't really want to communicate with their customers. I'm now in the process of looking for an alternative courier company as parcel2go has clearly lost it's way!”

Helpful Report

Posted 7 years ago

“worst service ever , cost me 500 quid , no phone number etc, rubbish service when you lose a parcel a complete joke”

Helpful Report

Posted 7 years ago

“Fraudulent!! USE AT OWN RISK Arranged for Hermes to steal from me. Then after weeks of declining their offer of 23% of my loss, they logged onto my account & accepted the offer on my behalf and processed the payment!”

Helpful Report

Posted 7 years ago

Helpful Report

Posted 7 years ago

“Parcel arrived damaged and that was after it sat waiting for Fedex to complete the shipment for a month. They refused my insurance claim as it had been over 14 days since arrival by the time I filed it. This is not something they tell you until you go to claim. It's buried in their 11 pages of terms and conditions which of course nobody reads. Sneaky.”

Helpful Report

Posted 7 years ago

Parcel2Go is rated 1.5 based on 2,236 reviews