Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,212 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give minus stars i would. I had a parcel sent 2 months ago wit Parcel 2 Go, that went with TNT. It was supposed to go from London to Lisbon but because of Parcel 2 Go's error my parcel had the same tracking number as another parcel. The 2nd unknown parcel reached it's destination (Turkey) and thus their system said my parcel was devliered. Wrong! I know there were 2 tracking numbers as my girlfriend and I managed to get a very helpful person on the phone from TNT in Lisbon who told us and showed the two parcels on screen. That being said, the lady was not able to help us retrieve my parcel, I was told I had to go through Parcel 2 Go I have made a claim a month after my parcel was missing, but because you can't speak to anyone on the phone, unless they ring you. You must go through their online chat function which is slow and tedious. When I finally got to speak to someone (her name was Asha) after hours of chats, I explained to them what happened, but they completely ignored what I said and told me they are still looking for my parcel. I said I was reasonable and gave them the benefit of the doubt to find my parcel, but now it is a week and a half later and my parcel is nowhere to be seen and P2Go are still asking for documentation from me. No calls, no apologies, no care or attention. I have uploaded all the files they have asked for in different files and formats. I have sent emails to complaints department and there seems to be absolutely zero care for my case. I am fine with parcels going missing. I'm sure it happens all the time. What I find atrocious is the lack of care they give to try and solve a case. They make it incredibly difficult to speak to anyone in the company and it seems they want to drive you mad inito submissison. Well not me...I'm stll fighting to try and get my money back as I very much doubt my parcel (which was a gift to my girlfriend) will ever be found. The WORSE customer service I have ever come across. Do not use this company. I will never use them again. I paid: £32 Items were worth £150 I have insurance: Still no money back Terrrible, Terrrible, Terrrible, Terrrible, Terrrible, Terrrible, DO NOT USE!!! p.s. If parcel 2 go read this, I doubt it, and they resolve my case, I will revert back to this review for an update.”

Helpful Report

Posted 4 years ago

“Impossible to get any help with my parcel, Impossible to call or contact about my parcel since I ordered through Amazon. Status says delivered, then At depot, and it is now 2 weeks delayed even though It says it was delivered 2 weeks ago. Still have not received parcel. Will never ever use then again, strongly advise against using this company. This is the worst review I have ever given to anyone.”

Helpful Report

Posted 4 years ago

“P2G lost my parcel or it was stolen, the chances of getting any compensation from them, well there is more chance of getting a Xmas card from the Pope. Take no notice of the emails they send, they are just stalling for time until the claim period runs out. You can't answer any of the emails anyway. Ebay has already refunded my buyer and taken the money from my account.”

Helpful Report

Posted 4 years ago

“Rubbish service. James Greenbury the CEO does not care about customers. I have used Parcels2Go on odd occasions and they were fine. But when things go wrong that is the time to see how companies cope. I sent an iphone through this company. When it arrived the iphone itself was missing, only the packaging remained, with the sellotape neatly sliced with a knife- obviously stolen at some point in its journey. I tried to get hold of the Customer service department to find out what was happened. This proved incredibly difficult. It is not possible to speak to a person in Parcel2Go. The only action possible is to go through the CHAT. I had three chats and asked for someone to phone me back. I was told someone will call you within 2 hours. They didn't. I was then told they would phone me before 4pm. They didn't. I was then told they would phone the next day. And guess what? Yes you are correct. They didn't. That is not the fault of the call centre girl It is directly down to the CEO James Greenbury who obviously does not care about customers. He is the reason that Customer Care is non-existent in his company. Never use this company in future.”

Helpful Report

Posted 4 years ago

“I have booked Hermes via parcel2go and the process has been a nightmare!! First, the courier driver "dispatched" by Hermes said they attempted to collect on a certain day/time (25/11/2020), which never happened. My house has CCTV, which I reviewed and no one even entered my driveway, let along knocked on my door. As the service was booked with Parcel2go, I attempted to contact them direct, which was a joke as they only have online chat available and no telephone number per chat advice provided by Parcel2go's online "customer service team". I cannot advice this more strongly, use another company to send and/ or receive your parcels other then Parcel2go or Hermes, both aren't worth the prices they charged and should be shut ASAP by the powers that be. EDIT: Today is the 27/11/2020 and I still have 5 x parcels that have not been collected. I can't stress this advice enough, do not use parcel2go, book your courier direct with a legitimate and reputable carrier such as DPD, Parcel Force or similar. Avoid companies like this who have no accountability and who are not the carrier, but in fact a middle man. Many people will be shopping for presents this time of the year and purchasing online. Ensure your store or seller does not use Parcel2go or Hermes couriers, both services are very poor.”

Helpful Report

Posted 4 years ago

“this people fuckup my life I did send 10 parcel and not a single one came in good condition all my staff broken everything waste all my life broken and cos the virus i couldnt opened and now is to late to get any money back. I feel depress they ruin my new life”

Helpful Report

Posted 4 years ago

“Worst customer service ever, hide there contact button, hard o deal with such a bureaucratic nightmare, cancelled an order asked for a refund yet they still try to collect, stating a dry attempted collection, however this never happened, no driver ever turned up, Customer service is second rate, full of pat answres no real help”

Helpful Report

Posted 4 years ago

“My parcel was lost / stolen but it’s okay it’s obviously by fault because I trusted them to deliver my parcel without taking extra insurance out to cover their bad practices . Tried to contact CEO but to no avail . I wouldn’t advise anyone to use this company. Big profits little customer support .”

Helpful Report

Posted 4 years ago

“Item picked up by collect plus(yodel), Then given to 3rd party courier who takes to wrong address ,now turns out Have lost parcel,carnt ring parcel 2go, Yodel contact center is in South Africa Who are totally useless they can only e mail back to uk,LIFE LESSON PAY EXTRA TAKE TO POST OFFICE AVOID YODEL /PARCELS TO GO.”

Helpful Report

Posted 4 years ago

“We placed an order with P2G to ship a parcel containing customs permitted goods UK to Australia, the documentation required to import this parcel was not furnished to customs by P2G even though this could have been done in retrospect - the parcel was duly returned to us in UK, it all took around 7 weeks. During this time P2G demonstrated their inability to manage their suppliers and feed back to customers resulting in a very frustrating and stressful experience. Their platform obviously doesn't function.”

Helpful Report

Posted 4 years ago

“the parcel was dropped in the shop and never moved from there. after 2 weeks I open the case and they took 4 weeks to tell me that it was lost. end of story! terrible service....zero responsibility for losing my parcel”

Helpful Report

Posted 4 years ago

“Avoid this company at any cost,is scam ,is not guaranteed 100% that they will give you the service ,is what the castumer service tell me after I have been stuck in the house for 2 days waiting,castumer service doesn't exist they are rude,spend your money directly from the main dealers.”

Helpful Report

Posted 4 years ago

“I've sent a item to Brazil but they can't get the custom bills from couriers , item got a 200 pound charge -courier asked money w/o showing proof they payed customs or explain charges (100 pound value item) and they refused to help even after 25 days. They act as a courier service, but they just pass the item and wont help if any issues They only have live chat that copies and pastes their TOS. Feels very fraudulent , can't believe they allowed to operate in UK .”

Helpful Report

Posted 4 years ago

“I have a package coming from out of state that's supposed to arrive today. They literally just sent me a text say that my package is in Dallas and is on hold until I pay 525 dollars for 3 stamps in order for it to make it to my location. THIS IS A SCAM DO NOT USE THESE GUYS”

Helpful Report

Posted 4 years ago

“Worst experience ever. Lost my parcel 2 months ago, they keep asking for other documents, and no solution. I waisted my time, money and patience. Avoid totally this scam company.”

Helpful Report

Posted 4 years ago

“Awful. Booked a 1-2 day service. Was advised collection 14/11 (Sat). Item was collected by Nightline 16/11, who advised me that they don't do Sat collection. So Parcel2Go just don't bother to check 3rd party terms and wasted my whole Saturday awaiting collection that was never possible! I'm chatting to "Maria Ro" now via their live chat and the incompetence is astounding. I have asked several times for detail to submit a complaint and she cannot provide. AVOID AT ALL COSTS”

Helpful Report

Posted 4 years ago

“Not moving my parcel for three days after collection. No hotline to speak to anyone.”

Helpful Report

Posted 4 years ago

“Shocking that this company is allowed to operate. No parcel received, no explanation why, no interest in doing anything. DO NOT USE. They will take your money and your parcel and there's nothing you can do about it. I expect their staff are so badly paid they have to steal the parcels to eat.”

Helpful Report

Posted 4 years ago

“Appalling company failed to collect my arss your a joke”

Helpful Report

Posted 4 years ago

“Absolutely appalled, every parcel i have ordered through this company in the last month, has failed to be collected, resulting in me contacting them numerous times to put it right, they never apologise or admit the fact they have a rubbish system that takes the money and gives false ''order within**hours for collection tomorrow'' deadlines. An important parcel had to be collected today, and dx never showed up, contacted parcel2go, as i took a full day off work unpaid, so this collection could happen. No apology, i wanted to cancel so i could use a more reliable agent to book through, but ''ALEX'' decided to re-book the collection without my consent or request, meaning i now have to have another unpaid day off work tomorrow. I asked several times when the re-collection date was, and was ignored. I asked for the address/email so i can send a formal complaint, also ignored. Only way i found out the collection was re-booked for tomorrow was getting an email from them. Absolutely disgraceful service, AVOID, AVOID, AVOID !!!!”

Helpful Report

Posted 4 years ago

Parcel2Go is rated 1.5 based on 2,212 reviews