Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,161 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,161 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 14th April 2024

Stephen Hart

Parcel2Go 1 star review on 1st April 2024

Linda

Parcel2Go 1 star review on 9th March 2024

Kerry Turnbull

Parcel2Go 1 star review on 6th January 2024

Gaby

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent parcel to the Czech Republic , uplifted on time and delivered without any problems a few days later was sceptical after reading bad reviews but no problems well done parcels2go”

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Posted 7 years ago

“im shocked to read all of the other reviews left on here, i always use parcel2go to delivery from uk to greece, often multiple parcels at a time. in my opinion ups and dpd provide the best service to my location. ive never had one issue i've used them for years and i can always track my parcels too!”

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Posted 7 years ago

Hi, Thank you for this amazing review. It is nice to hear from a customer who has used us a number of times and will continue to do so in the future when sending parcels. We hope to hear from you soon. Thank you, Dianne Fisher Parcel2Go Customer service.

Posted 7 years ago

“Dropped parcel off on Wednesday night from UK, arrived in Poland (at a very rural address) the next Monday. Was able to track the parcel at each stage. We posted a few letters to the same address by royal mail; it took five weeks!! Excellent service, would totally recommend.”

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Posted 7 years ago

“Dropped off parcel at local drop-off shop in Scotland, UK, and 56 hours later, it was delivered in North Carolina, USA. Good service. Good price.”

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Posted 7 years ago

“thank you parcel2Go and their fabulous customer service all my parcels delivered on time and at a competitive price. Deiivery problem sorted out quickly by Sammie and would recommend this service.”

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Posted 7 years ago

Hi, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I have located the order from the reference provided. When looking at this, the order was collected on the day dropped off and delivered the following day to the customer, as per service booked. I will contact you directly about this issue to discuss this further. Dianne Fisher Parcel2Go Customer Services

Posted 7 years ago

“Using UPS International Standard - 5 Star Service”

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Posted 7 years ago

“I arranged for Parcel2Go to take a Golden Wedding present to my friends on Coochimudlo Island off the coast of Brisbane, Australia. Every day I was able to track the parcel and it arrived on the date forecast by P2G, which is today 4th. I am very impressed with the efficient way its delivery was dealt with. thank you H M Abbott”

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Posted 7 years ago

“Sammie Taylor was brilliant !”

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Posted 8 years ago

“First time I have ever used this company, and to say I was pleasantly surprised is an understatement. It was such a seamless transaction. I would certainly use them again, and I would recommend them to family and friends, which I have already done. Thanks Peter Chandler for your help.”

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Posted 8 years ago

“Excellent company. Pick up was prompt and efficient. Fast delivery and a very good price for the service. Good follow up through Peter Chandler at the company. Highly recommended”

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Posted 8 years ago

“Thanks Angela, great help with my collection today”

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Posted 8 years ago

“I had a query which, I was rudely cut off by the first operator, on live chat. However, when I spoke to Angela. She sorted the problem out, immediately and politely. Well done Angela!!”

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Posted 8 years ago

“Hello I contacted Angela today through the live chat and I would like to say that she was brilliant. First class customer service. Many Thanks”

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Posted 8 years ago

“Stephen in your help team was amazing, never had a problem booking with you guys. great service!”

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Posted 8 years ago

“Spoke to Catherine who was very helpful and sorted my problem out in no time. Would highly recommend them to anyone.”

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Posted 8 years ago

“I love Parcel2Go. Great prices, information and choice. Angela who helped me online was wonderful, too. John”

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Posted 8 years ago

“With thanks to Angela for her prompt and courteous live chat help with successfully tracking my package.”

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Posted 8 years ago

“Great website, that makes selling on eBay almost too easy! Had a problem with the website not showing some orders I had placed and Angela sorted it out in seconds! Fantastic live chat service would highly recommend!”

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Posted 8 years ago

“I spoke with Angela regarding a parcel that went missing! She was extreamly helpful and sorted everything out. Very speedy and helpful. thanks”

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Posted 8 years ago

“Placed and order and had to cancel a few minutes later (my mistake). Used their Live Chat and was fully refunded within minutes. Excellent service, excellent communication.”

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Posted 8 years ago

Parcel2Go is rated 1.5 based on 2,161 reviews