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Parcel2Go Reviews

1.5 Rating 2,161 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

1.5

Based on 2,161 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

online@parcel2go.com

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Parcel2Go 1 star review on 14th April 2024

Parcel2Go 1 star review on 1st April 2024

Parcel2Go 1 star review on 9th March 2024

Parcel2Go 1 star review on 9th March 2024

Parcel2Go 1 star review on 9th March 2024

Parcel2Go 1 star review on 9th March 2024

Parcel2Go 1 star review on 6th January 2024

21

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have a great week! Kindest Regards Peter Chandler Parcel2Go.com P.S. Isn't it time you sent a parcel from as little as £2.29 + VAT? Hassle free transaction. My 2 parcels were collected, cheaper, quicker, free tracking, all better service than the post office. Time the PO caught up but it won't ever be able to till the unions stop their restrictive practices. A 10 out of 10 for service Keep up the good work Peter Chandler and parcel2go”

Posted 8 years ago

“Lilian was very helpful and she made my day!!!!”

Posted 8 years ago

“Lilian was extremely helpful and the problem was sorted promptly.”

Posted 8 years ago

“Lilian - super efficient - thank you!”

Posted 8 years ago

“Lilian was so helpful and friendly!! i wish there was alot more agents in other companies that were like her. It was refreshing to have instant help and from someone who knew what the issues were without having to keep repeating myself or being put through to another person. because of this i have no hesitation in coming back to use the service and highly recommend it to everyone”

Posted 8 years ago

“Chatted to Lilian today. She helped me allot. Such a great person & service!”

Posted 8 years ago

“Super, quick advise, this morning from Lilian, all done and booked Many thanks”

Posted 8 years ago

“This is the first time i have used this company and i have to say i was very pleased. The parcel i sent to Holland got picked up early on the pick up date and delivered a couple of days later. The price was very good too. The communication i have had after the parcel delivery has been excellent. The customer service rep Peter Chandler has been very good. I hope to use this company again in the future. Well done. Keep up the good work.”

Posted 8 years ago

“I was a little skeptical after getting a price quote for shipping 4 boxes to the USA from parcelforce at the post office and then getting a quote from P2G using the same parcelforce service for almost half the price!!! I dropped the boxes off at my local post office, everything else was done online, no fuss minimal forms. Parcels arrived on the west coast USA 5 days later amazing. My initial dealings with Peter C were easy and efficient. Why would you use anyone else for shipping. Thankyou P2G”

Posted 8 years ago

“Easy online service good value except for small parcels post office is cheaper at £2.80 delivery times excellent Peter Chandler is very helpful will keep using for my ebay parcels Lucille”

Posted 8 years ago

“I had a small problem with a double order and I spoke to Jenny on the live chat, she was extremely helpful and solved the problem.”

Posted 8 years ago

“Great customer support by Lillian!”

Posted 8 years ago

“Chatted with Lilian today, And she couldn't have been more helpful, I was extremely stressed when I contacted her, as I couldn't print my parcel label or access Live chat initially, Had to reload a different web browser But after a few minutes, chatting to her everything was sorted and a new date arranged with all my questions answered and my stress levels back to normal.”

Posted 8 years ago

“Lilian was very helpful in every aspect , her reply was super fast and helped me with my order. A1 customer service and would hope that if I ever needed help in the future that she would be the one to help me with my needs.”

Posted 8 years ago

“Spoke to Nicola regarding my parcel . What a brilliant service she offered me . She is explained every single details and felt I could trust this company even more . Well recommended . Fantastic job parcels2go, special to the agent Nicola.”

Posted 8 years ago

“Spoke with Nicola, fast and efficient customer service. Was connected quickly on live chat too,”

Posted 8 years ago

“Have used parcel2go a number of times. They are cheaper than the post office and reliable. I sent a parcel with Yodel which Yodel lost, but parcel2go reimbursed me my money in full. 2 weeks later my parcel was found and returned. Overall would say very good.”

Posted 8 years ago

“Nicola was very helpful - thank you.”

Posted 8 years ago

“Used this company recently to send a parcel from my business and found their service was excellent; really efficient and absolutely no hassle, would highly recommend them!”

Posted 8 years ago

“nicola from chat was fast, efficient and very helpful. excellent service, thanks!”

Posted 8 years ago

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Parcel2Go is rated 1.5 based on 2,161 reviews