Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,161 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,161 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

online@parcel2go.com

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Parcel2Go 1 star review on 14th April 2024

Stephen Hart

Parcel2Go 1 star review on 1st April 2024

Linda

Parcel2Go 1 star review on 9th March 2024

Kerry Turnbull

Parcel2Go 1 star review on 6th January 2024

Gaby

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Talked online with an operator named Nicola who typed back helpful responses immediately. Sorted out everything extremely quickly. Very impressed.”

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Posted 8 years ago

“I needed to change a delivery address, didn't know how. Nicola kindly took me through the process . All done. Thanks Nicola”

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Posted 8 years ago

“I've had to contact Parcel2Go twice in the last two days and both times they have been incredibly helpful and fast to solve the issues I had. It would be nice if I could contact them by phone but for now the live chat seems to work very well. Thanks Nicola!”

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Posted 8 years ago

“Nicola was quick efficient, polite, understanding and professional- outstanding customer service. She quickly dealt with my problem despite the high demand. She tackled the problem efficiently, informing me the progress each step of the way. I would definitely use this service as my first port of call for enquiries from now on.”

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Posted 8 years ago

“Used the chat service - Nicola very helpful and knowledgeable”

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Posted 8 years ago

“Nicola was very helpful and friendly. She solved all my problems very quickly and efficient. Thanks so much Nicola because I was completly lost and you helped me with a smile in your face, I am sure that she had one :)”

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Posted 8 years ago

“Nice a answered all my questions very well A top quality service all round”

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Posted 8 years ago

“I've sent some important documents to my wife in Capetown, and perhaps unsurprisingly they've got held up somewhere which is a bit of a worry as they're needed for the exchange of our house purchase! Nicola couldn't resolve the problem unfortunately as it was all taking place in Heathrow and hopefully mid-Atlantic/mid/Africa at the moment but at least she did try to put our mind at rest and managed I think. She also let me know who would be picking up the package at the other end and just having some knowledge when it comes to the South African postal service is a big plus it seems! Thank you Nicola”

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Posted 8 years ago

“Nicola was Fast in her response and very helpful x :-)”

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Posted 8 years ago

“Nicola was very helpful, thanks”

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Posted 8 years ago

“Polite, Friendly Efficient and Very Helpful - 5 star performance :)”

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Posted 8 years ago

“quick to reply and polite, helpful. everything she should be. thank you.”

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Posted 8 years ago

“I was chatting with Nicola, Top class, very helpful sourcing all I was asking. Again top service. thanks Nicola. Olivier”

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Posted 8 years ago

“Both Nicola & Vincenza were very helpful in sorting out my order.”

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Posted 8 years ago

“Thank you so much for your help Nicola, Nicola was most helpful. My problem was resolved very quickly.”

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Posted 8 years ago

“Excellent as always Especially Nicola!! Thank you”

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Posted 8 years ago

“i had a issue with 3 items and Nicola had it all sorted within minutes.excellant service”

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Posted 8 years ago

“Thank you so much for your help Nicola,had a problem but i must also add it was no fault of the company the problem was of my own making,but contacted live chat and spoke to Nicola who was very knowledgeable and sorted the matter out or me in a matter off minutes,she is a credit to your company,thank you once again Nicola”

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Posted 8 years ago

“I would like to thank Nicola at Parcel2go for the prompt, friendly and very efficient way my query was dealt with. A real pleasure to deal with you, thanks again Nicola. Andy”

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Posted 8 years ago

“Nicola was most helpful. My problem was resolved very quickly.Thanks a lot Nicola!”

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Posted 8 years ago

Parcel2Go is rated 1.5 based on 2,161 reviews