Name: Parcel2Go
Rating: 1.45

“HAD SEVERAL MISSED PICKUPS WITH NO COMPENSATION, ALSO JUST PAID FOR A PARCEL AT OVER £30 FOR ''EXPRESS'' DELIVERY WHICH HAS A COLLECTION WINDOW OF 9AM-5PM AND SHOWING ''NO GUARANTEE'' OF DELIVERY SOONER THAN IN THREE DAYS TIME.. THIS SERVICE IS DIABOLICAL AND A MASSIVE RIP OFF AND AN ABSOLUTE JOKE AND I AM IN THE PROCESS OF MAKING A FORMAL COMPLAINT TO TRADING STANDARDS AS WELL AS MAKING MY FEELINGS KNOWN TO MY LOCAL MEMBER OF PARLIAMENT”

Helpful Report

Posted 9 years ago

Good Morning Tom, I am sorry for the confusion here with the collection of the parcel and the service you have booked. When booking, you are made aware that the service is collection all day and that we do not offer collection time windows. The service for Express does not mean that we would offer you a 1 hour time window for your parcel being collected, as this is not a service we offer. The service booked is a working day delivery, and for a collection being made on Friday would be due to be delivered on Monday. If you required the parcel being delivered on Saturday, then you could have booked this service as a higher price than the service chosen. I have your details and will contact you from the order. Dianne Fisher Parcel2Go Customer Service

Posted 9 years ago

“Took seventeen days to deliver a parcel. Online chat help is a waste of time. It is just a feeble exercise in pretending to provide customer care. The same pre prepared phrases used every single time I contacted them. Not one of them was any help whatsoever. Just kept repeating the same line. Your parcel is out for delivery and will be delivered within 24 hours. Every single time it was a lie. The parcel never reached the delivery driver on any of these days. The first time the driver saw it was this morning, 15/12/16 as proved by the tracking system. 17 days after it had been collected. Tried the complaints line, that is just as useless. No acknowledgement that this service is appalling, and seem to think that taking 17 days to deliver a parcel is no grounds for complaint, or refunding the cost of sending the parcel.”

Helpful Report

Posted 9 years ago

Hi Robert, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I can see you have been discussing this with our team who have offered you a refund for this due to the problems that were caused with the delivery. Please accept my apologies for the service. Dianne Fisher Parcel2Go Customer Service

Posted 9 years ago

“Parcel due to be delivered by today 15.12 16. Not delivered live chat no help. Birthday ruined. Collected 7.12.16 .exoect better service fir price which is not cheap. Would never use again.”

Helpful Report

Posted 9 years ago

Hi Susanne, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I have received your order number for the parcel and I have contacted you directly from this. Dianne Fisher Parcel2Go Customer Service

Posted 9 years ago

“If I could give you less than one star I would. Nobody has contacted me or collected this parcel, which has to be in Manchester by tomorrow! I shall now have to go to a bike agency to take this parcel as I have had no communication from you either. Web chat - was totally ignored. This is not professional and unfortunately for you, I am a barrister. Therefore, you shall be invoiced for all costs incurred with a 28 day to pay. After that I shall make an application to take you to court and obtain my money back. I booked EXPRESS delivery and have had no service at all. You dont answer your phone, internet chats etc, and I dont have anymore time to waste as have had no text to tell me where the driver is or even if there is one. It is completely illegal for you to take monies on this basis.”

Helpful Report

Posted 9 years ago

Hi Lyndsay, I am sorry to hear you feel you have received a poor service here with the collection & delivery of the parcel. I am rather confused about the review you have provided here which comments on a parcel that has not been collected. However, this review was added before the cut off time for the parcel collection. I have checked your order, and I can see that your parcel was collected yesterday and is out for delivery to the customer today. Therefore, this has been collected on the date you booked and is being delivered in the time frame booked. I am going to email you directly to discuss this with you, Lyndsay. Dianne Fisher Parcel2Go Customer Service

Posted 9 years ago

“Avoid this company at all costs.... I have sent a parcel to Australia to my son and daughter in law for Christmas. The parcel was dropped off on the 21/11/16 and was due to be delivered 6/12/16 the parcel has not arrived! I opened a case as the parcel has been tracked to a depot in Australia on the 23/11/16. I contacted web help and filed a missing parcel form... they have advised me that it has been delivered and my son signed for it! LIE ONE! the second person said no form has been done!!! no wonder I cant email or chat to customer service as they must have realms of complainers!!! I am an elderly lady and I have been brought to tears by the constant lies from this company do not use them .... EVER! I just want someone to not lie to me and find my parcel!”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I have located your order number and will contact you following this. Dianne Fisher Parcel2Go Customer Service

Posted 9 years ago

“I booked a courier on 29 November 2016 to send a parcel to my mum and brother in Australia with a guaranteed delivery by 8th December 2016. By 10th December heard nothing from Parce2Go so I followed it up. Tracking history said that an attempted delivery had been made - nothing else. I contacted Parcel2Go on 12th December to be told a bucket of lies how the parcel would be redelivered 13th Dec, then to be told that as it had chocolates in the parcel it would be sent to Australia. Whilst I was dealing with an online webchat with Parcel2Go the parcel was delivered back to me. It never left the UK and sat somewhere for over two weeks. Their service is appalling, no one knows what is happening and don't rely on them. Use another carrier, don't get caught like I was. Edit”

Helpful Report

Posted 9 years ago

Hi Melissa, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I am sorry for the confusion here, however, from the tracking it seemed the parcel was attempted to be delivered. This tracking was actually for the parcel being returned to yourself and not to the delivery point. Unfortunately, there are a number of different things in the parcel that could not be sent to Australia due to their Customs restrictions. The courier responded after the first contact to them and confirmed this could not be delivered due to the contents of the parcel. I can see you have left a review for us on another website and I have responded on here and also emailed you in regards to this matter. Dianne Fisher Parcel2Go Customer Service

Posted 9 years ago

“I wish I wasn't able to give even one star to this ridiculous company.I have been waiting for a parcel over two weeks and still yet to receive the parcel. tried reaching there customer service on phone, but that didn't work out because I was on queue for over an hour. Was able to get an adviser on chat who promised my parcel would be delivered following day which turned out to be a lie when i spoke to a different adviser couple of days after. Requested to speak to a manager and the adviser I chatted with promised a manager would call me same day before 5pm. It's now two am still waiting for manager call back and my parcel. The service this company provide is appalling. they be swayed by cheap price. Now i am praying they still have my parcel. I have read loads of reviews from people saying yodel end up claiming they can't find there parcel. Shocking service from company and its and adviser, Just shocking!!”

Helpful Report

Posted 9 years ago

Hi G Onwuemene, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I can see you have received a call back this morning in regards to this issue and they have discussed how they are going to go forward with this matter. Dianne Fisher Parcel2Go Customer Service

Posted 9 years ago

“I booked a Parcelforce Express 24 hour delivery, printed the labels off, prepared the parcel and took it into the local main PostOffice in Penrith, Cumbria. It was scanned and taken from me, I was given a receipt showing the date and time if posting as 29th November 2016 at 09.06 hours. I expected it to be delivered within 24 hours of that time. I tracked the parcel the next morning to see that it had not left the Post office where I posted it. It was picked up early that afternoon 30th November, 28 hours after posting. It was delivered at 11.28 on 1st December 51 hours later. This parcel was urgent and it was late very disappointed with the service.cant even get a refund for bad service.I will not be using again.”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I will contact you from the order directly. Dianne Fisher Parcel2Go Customer Services

Posted 9 years ago

“Twice they failed to deliver even though I had to stay in for 8am - 8pm. Only thing they can do is re book but then you have the same scenario!! I am waiting on them doing something about it just now but I wont hold my breath! If satisfactory I'll update. :(”

Helpful Report

Posted 9 years ago

Hi Morag, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I can see that the parcel has been rebooked for collection and has been collected by a different courier for you. I will contact you from the order directly. Dianne Fisher Parcel2Go Customer Service

Posted 9 years ago

“Informed that my parcel would be delivered no time given waited in all day finally courier attempted delivery at 6.00pm and I did not hear him. He left a note with unreadable scribble on it and the spaces for name and contact details blank. I have been back to the tracking site which says the courier will attempt to redeliver again no other information, so when its coming only God knows if ever. At least with the post office if you miss there delivery you know that you can collect it from the main sorting location PS don't try live chat they just quote data protection and leave you”

Helpful Report

Posted 9 years ago

Hi William, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I am sorry for the confusion with the delivery, however, the driver would not leave details on the card for himself and you would need to re-arrange the delivery through ourselves. The courier, does not allow collection from a depot as this is not in their service. I am sorry you missed the parcel being delivered. In regards to data protection, there is a small amount of information we can provide you with due to you being the receiver. I can see the parcel has now been delivered to the delivery point. Dianne Fisher Parcel2Go Customer Service

Posted 9 years ago

“My parcel was dropped of on the 30th of November. Its been lying in the depot since 5.12.2016 and i have had no update whatsoever.I keep getting the same email stating they cant discuss the package being delivered to me as I am not the sender.I have had pa kages come quicker from Japan .I order o line all the time and have never come accross such lack of service. You cant even get a contact number for the company i had to set up a twitter account to get in contact with them. For such a large company its very unpressional. ive been chasing the sender parcel2go and nightline back and forth with neither having a clue whats going on. My status on parcel2go states the package has been dropped to nightline with nightline stating theyve never received it its ridiculous. i was advised by parcel to go it would be with me no later then 8.12.2016 now im stuck on my 21st birthday shopping for a replacement due to incompetence. I ordered this product on 17.11.2016 with it sitting with you from 30.11.2016”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I can see we are chasing the delivery of this parcel to see where this is at the moment. I am going to email you in relation to this. Dianne Fisher Parcel2Go Customer Service

Posted 9 years ago

“After initial concerns causing me to review poorly, Parcel2go have been extremely attentive and made sure that all has gone well - genuinely good customer service. - my only issue was that contact details for help are a little difficult to find initially, but they have been very kind and easy to deal with since”

Helpful Report

Posted 9 years ago

“Booked for myHermes. 3 days nobody has come to collect it. I dropped off by myself to drop off point. Delivered too late and the buyer refused it because no longer needed. I have 7 days I'm still waiting for return. I lost a customer , money and time. I will never use parcel2go and myHermes again.”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I have emailed you directly from the order to discuss this further with you. Dianne Fisher Parcel2Go Customer Services

Posted 9 years ago

“I chose DPD to send my parcel through (via the Parcel2Go website), on a 3+ day service - DPD says it'll take 2-5 days. Which may be true...but I dropped it off on 1 Dec, and I've just tracked it to see why I've not had a refund yet, and see it wasn't picked up from the drop-off point until 8 Dec. Don't know if the fault is Parcel2Go's or DPDs (and DPD is really well run and I've never had problems with it, so I suspect it's Parcel2Go's fault for not telling DPD there was a package to pick up). Either way it's a nightmare - just hope it gets there before my return/refund period expires. I can't see a way of contacting Parcel2Go on their website - there may be details in an obscure place. I wouldn't use this again, I don't feel I'm getting what I was promised/paid for.”

Helpful Report

Posted 9 years ago

Hi Ann, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I have emailed you directly from the order to discuss this further with you. Dianne Fisher Parcel2Go Customer Services

Posted 9 years ago

“paid for 24 hour delivery and turned up 4 days later spoke to the live chat who did not really want to no.They said the time was just an estimate”

Helpful Report

Posted 9 years ago

Hi K J Wardle, I am sorry you have had issues with the delivery of this parcel. When looking into this, the parcel was dropped off and picked up on 07.12.2016 and is out for delivery today. This parcel is being delivered in the service description booked for the 1-2 working day delivery service. Dianne Fisher Parcel2Go Customer Service

Posted 9 years ago

“They picked it up a day late but it was delivered the day after in good condition . So I am impressed”

Helpful Report

Posted 9 years ago

“I only wish I has read this Web Site before booking with Parcels 2go I booked a parcel to be collected last Monday and here we are on Thursday no nearer to having it picked up It appears that having contacted p2g on their chat line you will get a young lady who will say they are very sorry However that's as far as it goes because they have no facility to contact the courier company It is like going back to the period where there were no telephones What I do not understand is if your parcel is not collected and the main reason they give is he ran out of time due to work load however you do not go to the top of the list for the next day they rebook it and because it is 2000 at night you probably go to the bottom of the list again and so it goes on The link between P2G and the collection service appears to be completely inadequate I have never come across a company that cares so little about solving customer problems. Royal Mail all is forgiven”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I have emailed you directly from the order. Dianne Fisher Parcel2Go Customer service

Posted 9 years ago

“Waited in all day as they said they would collect the parcel between 0800 and 2000 hrs.todayAbsolutely nothing and no- one at home until Saturday. will never use them again totally unreliable. Rubbish c”

Helpful Report

Posted 9 years ago

Hi Paul, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I have emailed you directly from the order. Dianne Fisher Parcel2Go Customer service

Posted 9 years ago

“Waited in all day. Parcel not collected. No information why. Shoddy service. Rubbish company. Totally unreliable.”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. Thank you for taking the time to leave feedback — it’s valuable to us and the couriers we work with in helping identify areas for future improvement. I have your order number and will email you from the order directly. Dianne Fisher Parcel2Go Customer Service

Posted 9 years ago

“second missed collection no replies to emails or calls parcel still here awaiting collection”

Helpful Report

Posted 9 years ago

Hi John, I understand you have been emailing me a number of emails since yesterday afternoon. We respond to all customers emails within 24 hours and I will respond to you shortly. Dianne Fisher Parcel2Go Customer Service

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Parcel2Go Reviews

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