Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,225 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,225 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please do not use this company they lose your parcel and you will struggle to get anything back from them customer service is one of the worst I have ever dealt with appalling. Seriously stay away from these.”

Helpful Report

Posted 5 years ago

“Unfortunately this review page won't let me give them no stars. They collected my parcel and handed it to the courier Hermes who smashed it to pieces and disposed of it in their depot. I never even got the pieces delivered and couldn't make a claim because I couldn't show them pictures of the damage. Criminal vandalism”

Helpful Report

Posted 5 years ago

“Prices are good, but if anything goes wrong do not expect help from Parcel2go. 1 star given for bad customer service was provided to me after parcel lost in transit. No phone helpline, only online chat. When asked to speak to manager of Parcel2go person I was live chatting I was told : "No", when asked for reason, reply was "I don't have to give you reason". Judge for yourself if you want to use them and risk being on your own if anything goes wrong.”

Helpful Report

Posted 5 years ago

“I paid £20 (an extra £5 of which was for pre noon collection) for next day delivery and no one showed up; but lo and behold when I click “track my parcel” it says it’s been collected. No contact number, no help desk live chat. Utter con. Feeling really annoyed that I didn’t do due diligence. Do not use.”

Helpful Report

Posted 5 years ago

“Please for your own sake do not use these people, they will not pay out even when insured, they must have hundreds of court claims by now, me being 1 of them. I have also reported them to trading standards via citizens advice, please the many people that have put reviews like this on do the same, something needs to be done with this so called company and fast.”

Helpful Report

Posted 5 years ago

“Very bad experience, statut « delivery » but no, no access to contact us if you had a problem, so for me Its a bad delivery company, I put the same adress with other shipment from an other delivery service no problem but p2g bad 👎🏼👎🏼 (Shipment with amazon)”

Helpful Report

Posted 5 years ago

“Appalling service. I paid almost £17 for courier but no one comes to collect the document and no way of contacting them and of course no communication from their end either even though they have my contact detail. Don't ever use it. They deserve to go down!!”

Helpful Report

Posted 5 years ago

“I have been sent a surcharge for wrong weight declared. was told that my parcel weight was 1.45kg when the parcel declaration weight was 500g. The problem is that their system is wrong and the product weight I have posted was indeed 465g! ?I have disputed it and have to wait few days to be resolved. not being able to post more parcels before I will not pay extra £4.56 surcharge. The thing is that this is happening on a regular basis and... on the same product. It happens more than 10 times to me already. And if the customer is not aware of the surcharge and carry on payment they are making lots extra revenue on unconsious customers! REally shame on you guys! IF you have a doubt on the parcel weight you should alowed to carry on business as normal and kindly ask to pay seperate! P2G69126312”

Helpful Report

Posted 5 years ago

“Wish I had read the reviews, no idea as to where my parcel is at this time, terrible customer website, took nearly 30 minutes for on line chat to answer, definitely will never use again "AVOID"”

Helpful Report

Posted 5 years ago

“Useless Bunch of scammers! Twice now I have had parcels that have been broken in transit totalling over £120. Both times I have paid extra for full insurance and then claimed to be told they won’t refund me. I will now be enquiring for there details to take them to small claims court! Do not use!!!!”

Helpful Report

Posted 5 years ago

“Wow! 1.66 rating! Embarrassing! I wish I'd seen this and read the reviews before using them. 3 parcels failed to be collected! Even after booking the collection on friday but first available date is tuesday, my customers have waited long enough! Now due to parcel2go they have to wait a whole lot longer! First time I've used these but never again!!!”

Helpful Report

Posted 5 years ago

“Failed on more than one occasion to collect a parcel from me that contained a present for my son. I am one of the identified NHS most at risk and am isolated. My son also has an autoimmune condition. PG2 let me down badly at a very stressful time. Useless company, not to be trusted. Communication has been negligible and very frustrating. The whole situation is indicative of a totally incompetent organisation.”

Helpful Report

Posted 5 years ago

“Parcel2Go? You mean Parcel left in the rain! Is this company run by DelBoy? Left my parcel in the rain for 9 days in neighbour's garden, no note through door to say goods were there. No compensation, person who paid for their service couldn't get a refund or compensation for value of goods. Totally impossible to talk to a human being from the company - it's all online, anonymous, automated and useless. Avoid this company at all costs. Stick with Royal Mail who are far more reliable. Although it might cost a little more, you have a comeback if parcels go missing as their tracking system and compensation system is far superior. You can also speak to a human with Royal Mail.”

Helpful Report

Posted 5 years ago

“PARCEL2GO IS A TOTAL SCAM !!! For 6 days in a row the parcel has NOT been picked up. And of course now they don’t want to even refund the payment i made. DO NOT USE PARCEL2GO !!!”

Helpful Report

Posted 5 years ago

“Absolutely useless. Their customer service, which is like trying to argue with a 6 year old on a playground is a joke, their professionalism is none existent and tbh I’m done with them as a company. They try and say that you under-weighed parcels even when you present them with digital proof and they actually tell you to contact old customers so they can supply photos of the box with a tape measure !! I don’t thing their live chat advisers actually understand that we are the customers and without us they don’t have a business because basically they suck. When you actually start to be frustrated and start arguing they threaten you with disconnection then leave chat. Absolute rubbish company to use, have used over the last few years and I’ve had enough of them, will take my parcels elsewhere.”

Helpful Report

Posted 5 years ago

“Just awful second time.they lost my order and wont refund it 60 pounds put of pocket”

Helpful Report

Posted 5 years ago

“Delivered the item, somewhere, but not to the recipient. Avoid p2g and Hermes. Total morons.”

Helpful Report

Posted 5 years ago

“Claimed sender refused pickup. Sender confirmed it was collected. Asked for time, vehicle and driver details so CCTV can be checked. Unable to provide. I am reporting this as theft. They can deal with the police.”

Helpful Report

Posted 5 years ago

“Ordered an item to be delivered and requested a change of address numerous days before delivery and they told me they couldn’t do that. Despite the fact that they hadn’t even collected it from the sender. The item has now gone missing and I am out of pocket. Thank you Parcel2go. You really were useless.”

Helpful Report

Posted 5 years ago

“I put in a claim for a parcel that collect plus stated themselves was delivered to the correct address (I have email proof) and parcel2go denied the claim stating it had been delivered to the correct one and signed for. Clearly lying to get out of paying up. Avoid!!”

Helpful Report

Posted 5 years ago

Parcel2Go is rated 1.5 based on 2,225 reviews