Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,221 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,221 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“collection service ordered through parcel2go from Hermes. first booked it on the 13/06, never came to collect my item nor did they inform me the reason why they didn't come. a whole day is wasted. I then re-booked it on the 25/06 as I was away for holiday. on the 25/06 and 26/06, again they never came nor did they inform me of any information or updates. I messaged customer service, they can only rebook another day for me but they said they cannot guarantee my parcel will be collected. what kind of service are they providing here? what is the point of rebooking for a collection day when they don't come to collect it? it is a complete disrespect of customer's time and POOR service and system!!”

Helpful Report

Posted 7 years ago

“Have used this service a few times. And there always seem to be problems, today we have a very important shipment not delivered and stuck in Zurich because nobody made contact with me to advise that the shipment was being held by customs.”

Helpful Report

Posted 7 years ago

“Avoid at all costs. Service is appalling. Didnt show up to collect parcel and didn't even tell me why. Refused to collect today for no reason. Can't get hold of them for love nor money. Do not use this service.”

Helpful Report

Posted 7 years ago

“I had booked for a pick up on Tuesday through parcel to go with Hermes to be picked up Wednesday. Parcel not picked up by Thursday. Somehow stumbled across the chat helpline, can’t find it again. Violet promised me it would be picked up the next day. Parcel is still here. We know the Hermes delivery driver who is going to pick up for us tomorrow, but the parcel won’t get there for our granddaughters birthday. Avoid avoid avoid this company. I should have known as it happened last year. Never again.”

Helpful Report

Posted 7 years ago

“Rubbish rubbish rubbish Customer service. Lose your parcel this is the reply I got from them: 2:10 PMAlexI I am really sorry for the unfortunate case with DPD this is really odd and never happens. And stating they can't offer me refund just send the parcel again. No point in sending parcel again as I lost the customer already. Utterly rubbish service and madem e wait a whole week to even reply back to me. If i could give less than a start I would. Definitely not recommend this company to anyone utterly rubbish!”

Helpful Report

Posted 7 years ago

“Parcel2go will let you down. We have sent hundreds of items with them. They are routinely lost, and you will never receive a refund. There is no help line, the tracking information never updates and you will receive generic information when you ask where an item is. Do not expect a smooth process. Read their reviews - and send at your own risk . We wouldn't recommend them on any level . Sent over 1000 parcels with them before we got fed up with the terrible service.”

Helpful Report

Posted 7 years ago

“Giving excuses all the time. More than one week giving excuses and they do not collect the pallets at all. I had to cancel the service and ask for the refund. The customer service is completely useless. I don't know why they are selling a service which they cannot guarantee.”

Helpful Report

Posted 7 years ago

“My experience reflects the previous reviews (wish I had read them before using P2G!) Parcel not delivered. No telephone number to contact them only a very deeply hidden link to web-chat. Chatted with someone who was working remotely and (by their own admission) had no ability to take or receive calls therefore, they could not call the courier to find out where my parcel was. Courier wasn't prepared to give me details because P2G are the 'customer'. Any positive reviews on sites like Trustpilot are clearly fabricated. NEVER EVER USE PARCEL2GO !! I will be following up with Bolton Trading Standards department and if necessary, the County Court”

Helpful Report

Posted 7 years ago

“Beyond question the worst company I have ever had dealings with. They don't provide a contact telephone number or email address and the only way to get in touch is by online chat on their website, the link for which is hidden deep within their FAQs and really, really not obvious. How did I find this out? Because my parcel got lost in transit... long story short nearly 2 months have passed and I am still awaiting a resolution. AVOID AT ALL COSTS!!!!!!!”

Helpful Report

Posted 7 years ago

“Booked a parcel for next day delivery. Paid extra for guaranteed delivery or receive refund if delivery was not made on time. Waited in all day, no collection. Parcel2go failed to arrange the collection and so subsequently booked it for the following day. Delivery was supposed to arrive on a Friday, actually arrived the following Monday. Contacted parcel2go to get the full refund as per the extra guarantee fee I paid to ensure this, but, they have refused to refund. They are fraudulent, taking money for guarantee’s they do not honour.”

Parcel2Go 1 star review on 18th June 2018

Helpful Report

Posted 7 years ago

“TOTALLY INEPT! When a company is a broker for many other couriers you expect when you enter the weight and measurements that the volume of the parcel would also be calculated. Not so with this company, they expect you to manually work out the volume of the parcel and then choose the appropriate courier to use. If you don't choose the right courier they will fine you for the mistake!!! That their web page doesn't show you the volume and doesn't show you the appropriate couriers available for the item you want to send with the amended weight to size ratio is a way for them to make extra money from the customer. I will no longer deal with this company!”

Helpful Report

Posted 7 years ago

“I sent an amplifier via Parcel2go and when the item arrived with my customer it had been smashed open and obviously dropped from a great height. I applied for a claim as this was obviously caused during transit. I was then told after being screwed around with uploading multiple pictures of the item and its packaging, that they would not accept my claim because they said it was poor packaged(utter rubbish). It was wrapped several times around with bubble wrap, corners of the item then protected further because of the nature of the item, further bubble wrap used to protect anything that could possible snap of during transit and then boxed in a Post Office carboard box. Terrible company, im now £300 out of pocket and all they offered was my postage back which. Will never be using again and i advise all people to avoid them like the plague!”

Helpful Report

Posted 7 years ago

“Horrendous customer service. No direct contact number but instead a very hard to find live chat service. Booked parcel collection with Hermes via parcels2go between 8am and 8pm. Hermes never turned up to collect and never informed me either. Eventually got through to Parcels2go via their elusive live chat but they were no help and just said I could book again but couldn't guarantee it wouldn't happen again. Order was cancelled after an hours debate with them”

Helpful Report

Posted 7 years ago

“Hermes parcels lost or damaged on a regular basis - web chat useless”

Helpful Report

Posted 7 years ago

“I will never use them again. They damaged my item and despite it being insured and me providing proof of value they avoiding paying up. They are just trying to avoid paying up for a useless service. I will never use them again. Useless, absolutely useless.”

Helpful Report

Posted 7 years ago

“ordered a picture from Ebay parcelforce appears to have subcontracted this to parcel to go Despite a huge amount of packaging to protect the contents and multiple labels on the parcel saying "fragile," " don't put weight on this parcel" and "glass take care" it was still smashed to bits. So so disappointed but as parcelforce won't insure glass they can basically do as they want with no come back”

Helpful Report

Posted 7 years ago

“Appalling company will never use again. They lost a parcel, and said they refund 1 pence (value was £100). I uploaded evidence but kept getting emails saying 24hrs left to supply evidence, even though on the website it said evidence 'approved' , but infuriatingly 'awaiting evidence' as a status. I used their chat, but they just ignored me and left me on there. Absolute pikey scum.”

Helpful Report

Posted 7 years ago

“Worst company to deal with. First of all they don't show any sort of contact details on the site and just rely on pathetic F&Q & answer section to deal with all inquiries. Have sent number of parcels with them and the first time there was an issue with claiming money for damaged goods even after paying extra for insurance cover it got rejected due to an invalid reason. The parcel worth over £150 was completely damaged and we have provided all the proof and photos and after 3 weeks they said it won't be paid. The insurance cover is not worth anything and just an excuse to charge more money. Would never deal with this company again & anyone reading this, please be cautious about using them.”

Helpful Report

Posted 7 years ago

“TERRIBLE SERVICE AND THREW MY PROPERTY AWAY WITHOUT PErMISSION. Failed to pick up parcel. I waited in from 8am to 8pm. Almost impossible to contact the company except by Twitter. When they did get it sorted 2 DAYS LATER (and they sub contracted myHermes), my package was in transit for several days. Took me days more to find out why not delivered. Turns out myHermes had damaged my item and simply thrown it away without permission. I can get nothing out of either company. Appalling.”

Helpful Report

Posted 7 years ago

“Used Parcel2go to ship a box to USA via UPS with extra insurance. UPS lost the customs notes so held the box. They also failed to meet their own deadline for delivery so I asked for the box to be returned to me. Parcel2go were approached for a full refund but refused to repay the insurance stating "As the parcel has been sent the cover has been used which would void this amount for the refund. We would only be able to offer a refund for the carriage costs minus the cover."”

Helpful Report

Posted 7 years ago

Parcel2Go is rated 1.5 based on 2,221 reviews