Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,236 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,236 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Twice now I have had problems with your service and cannot get facts from your chat room operators who either promise one thing and nothing happens or cannot seem to find out what is happening and keep saying they will contact me via email and I hear nothing. Parcel 2Go is a major disappointment and I certainly will take my business elsewhere.”

Helpful Report

Posted 9 years ago

Hi Andre, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I can see you have provided me with the P2G number and therefore will respond to you via the order. Dianne Fisher Parcel2Go Customer Services

Posted 9 years ago

“My company booked next day delivery, my customer needed a cake for a party, when my parcel had not arrived by the 4pm the next day, I contacted the company who told me that they had no idea where my package was, and they could not get hold of the driver, and they would contact me in 2 days with a reply. Even the tracking number was not working so neither I nor my customer knew where the product was. My client did not receive her parcel on the Saturday instead on the Monday, my customer now demanded refund due to late delivery, parcel2go said next day delivery on Saturdays does not exist, they only do delivery Monday - Friday!!!!!!! So on the website when you go to book next day delivery for Saturday, it states there is Saturday delivery but I suppose when you mess up you come up with stupid excuses. I will never use this company ever again, I would strongly advice anyone with business not to use this this company as they are misleading which makes this company a scam and fraud”

Helpful Report

Posted 9 years ago

Hi, We have received a review from another review website and we have responded via this. We have also responded to you via email to explain the full issue. Sorry to hear you feel you have had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I have now located your order and had a quick look into this. When you have booked, you are made aware that the service is a working day delivery and for a collection on Friday the delivery would be made on Monday. We do, of course, offer Saturday deliveries at a higher price but you have selected a standard next working day delivery. Our terms and conditions also do state that working day does not include - Saturday, Sunday or Bank Holidays. As you have explained in your review - you have sent a cake. Unfortunately these items cannot be sent through our services. When booking you are made aware of the prohibited items list which says you are unable to send Food & Perishable goods. I am sorry to hear you are feeling frustrated by this. If you would like to discuss this with me further, you are more than welcome to respond to the email we have sent to you. Dianne Fisher Parcel2Go Customer Service

Posted 9 years ago

“I sent 1 parcel that contained two boxes with a full roll of tape wrapped around then, only 1 part of the parcel arrived at the customers address. the other part was cut off and has gone missing and guess what? its got the most expensive part of the item in it at £130 parce2go just keep apologising and pretend that they are making enquiries but they dont. all the do is tell you to put a claim in . but when you dont have full cover because of the price it means you are out of pocket by £100. does p2go employ thieves and robbers because this is a deliberate crime,its NOT a lost parcel its a stolen parcel. never send parcels through these people. big mistake if you do”

Helpful Report

Posted 9 years ago

Hi D Thompson, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I have now located your order and will respond via the order directly. Dianne Fisher Parcel2Go Customer Service

Posted 9 years ago

“A disaster from the start!!!! I arranged collection and they missed it twice so it took a whole week to finally get the parcels collected. In the meantime, the online chat agents haven't been that supportive and when I asked for some form of compensation for the inconvenience they said they couldn't help. Little I knew it was only going to get worse. My parcels have gone missing for 12 days and they have no idea where they are and they are still keeping me hanging while they get in touch with the courier (which takes 1/2 working days) while basically doing nothing to help. Appalling customer service! No one there seems to be interested in collecting customer feedback to improve the service either. All they do is say "I am sorry to hear this". Well, that's not really helpful!!!!”

Helpful Report

Posted 9 years ago

Hi Francesca, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I have now located your order and will respond via the order directly. Dianne Fisher Parcel2Go Customer Service

Posted 9 years ago

“Absolutely do not use this company it is a total con! They have list my item which was a set of ladders! Payed insurance but the won't even have the decency to respond to me! Wasted so much time trying to get through to someone but you can not with this joke of a company! How are they getting away with this????? Seemingly time & time again! Totally discussed by this so called service!”

Helpful Report

Posted 9 years ago

Hi Lisa, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. Unfortunately, I will contact the contract holder on this order to discuss this further. Dianne Fisher Parcel2Go Customer Service.

Posted 9 years ago

“they lost my item and even tho I insured my item for £23 and paid for that they only gave me back £18 after hassling with them for 2 weeks.”

Helpful Report

Posted 9 years ago

Hi Lucian, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I have responded to you on another review you have left in regards to this issue. I have also emailed you back about this matter to explain the confusion and hopefully we have rectified this for you. Dianne Fisher Parcel2Go Customer Service

Posted 9 years ago

“booked on the 5th and had a parcel collected on 6th October by DX48 through parcel2go expected delivery at least by the 10th. Well the 15th went by and the EBay customer wanted to know where her parcel was when I contacted parcel2go that said the parcel could not be located, their tracking details said it was still at the depot.On the 16th I had to refund the customer through eBay the whole 50 odd pounds including postage. Put another enquiry through parcel2go and started a claim for a lost parcel uploaded everything they requires proof of collection, proof of non delivery and proof of value all accepted screenshots from eBay/PayPal they also emailed me and asked me to provide proof of refund which I did with a PayPal screenshot. I don't hear anything until I look today and see at 9.36 claim rejected parcel located! I look and see that suddenly all the delivery information is posted up and the parcel was delivered on the 17th October the day after I refunded the customer. so according to parcel2go everything was ok. So 13 days to deliver a DX48 parcel is acceptable to parcel2go? Of course the customer is happy and suddenly gone quiet to my emails since getting the item and a refund! Parcel2go are quite happy because as far as they are concerned the case is closed the item was delivered even 13 days later. The only very unhappy person is me as I am now down the item plus I had to refund through the eBay case and get affected feedback on my account. I did everything and downloaded and sorted out the information that parcel2go wanted and now they have washed their hands of it. My advice for what it is worth don't use a middleman (parcel2go) or DX for that matter! Don't be taken in by the cheaper prices. use a reputable courier direct and save yourself a lot of frustration and in my case losing out financially as well. In the long run it would have been cheaper for me to have couriered the item the 50 miles myself for a few quid in petrol!! Parcel2go = NO you failed me at the one job you have, go back to school.”

Helpful Report

Posted 9 years ago

Hi Mr J Pike, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I apologise on behalf of both Parcel2Go and our couriers that this policy wasn’t made clear to you. If you email your P2G reference number to online@parcel2go.com, I’d be more than happy to look into anything further we could do for you. Dianne Fisher Parcel2Go Customer Service

Posted 9 years ago

“Lost two parcels out of ten was lead to believe I was covered free up to twenty and now told not covered stall 'rip off merchants and no help stall”

Helpful Report

Posted 9 years ago

Hi Wayne, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. If you could provide your parcel reference number (beginning with ‘P2G’), I’d be more than happy to contact [courier name where possible] for you to find out the current status of your parcel. You can email me with your P2G number at online@parcel2go.com. Dianne Fisher Parcel2Go Customer Services

Posted 9 years ago

“Used parcel2go to send parcel. Was collected by UPS and got lost. No phone number to resolve problem so took 3 weeks emailing to discover and confirm that item is lost and location unknown. Every single time after contacting parcel2go was promised to Obviously awaiting side is unhappy as couldnt provide answer where is item. Now trying to claim money for lost parcel and it's a night mare. So many rules created to avoid compensation. First of them, make sure person who collects items gonna provide You with Proof of Collection. Second to claim Your money back You'll need Proof of non-delivery, when so simple to check tracking number and it's shows item was collected but not delivered. And finally Proof of value. All these conversations by emails and online chat - forget phone.”

Helpful Report

Posted 12 years ago

Parcel2Go is rated 1.5 based on 2,236 reviews