Name: Parcel2Go
Rating: 1.45

“Terrible company. They do not update the tracking and they have a really bad attitude”

Posted 5 years ago

“If I could give them less than a star, I would. I insured my parcel. It went missing. Waited two weeks for them to declare it missing. They asked me if I would like P2G credit, or back to my account. I asked for it to be sent back to my account. In the mean time, I refunded the buyer. A few days later, I get an email to say that my claim has been declined. No reason. I go online to their chat and wait over 1.5 hours, because they keep bumping me out. They apologise for the inconvenience, but the parcel was found and sent to the buyer. It is up to me to liaise with the buyer. I ask for the ombudsman details. They are unregulated. I ask for the name of the insurance underwriters. Ah... they aren’t underwritten as it is done in-house. Sorry for the inconvenience, but this is just the way our business works. Spoke to a supervisor, who had very little business knowledge and couldn’t understand that there were holes in P2G’s business processes. She fobbed me off at the end of her shift with a generic complaints emails. And that’s it. No resolution. The parcel was sent two months ago. I am almost £50 out of pocket, and the parcel hasn’t been forthcoming. What do I do? P2G couldn’t care less. I have been told I will be waiting at least two more weeks, and in the interim, have had all sorts of things going wrong with subsequent deliveries. Luckily, I have found another courier company, and am absolutely delighted!”

Helpful Report

Posted 5 years ago

“LET DOWN AGAIN. PAID FOR FOLLOWING DAY COLLECTION AND 24 HOUR DELIVERY, SHOULD HAVE BEEN COLLECTED ON FRIDAY BUT FAILED, REBOOKED FOR TODAY (MONDAY) AND AGAIN NO COLLECTION, SHOCKING SERVICE, AVOID THESE AT ALL COSTS!!!”

Helpful Report

Posted 5 years ago

“I have used parcel2go several times and on most occasions I have not had any issues. However, I was extremely disappointed at their lack of interest when one of my items went 'missing'... in transit. It took about a month for them to conclude that they won't be able to get it back, and had a gap of around 2 weeks where they did nothing. I feel let down by them and feel that if they had acted earlier and took my claim more seriously, perhaps my item could have been found. I have not received any details as yet on whether they have tracked every single point where my item was handled. They said that they would have refunded me if I had insurance, so blamed me for not having took out insurance when the item would not have been covered anyway??? Utterly disappointed and I have now switched to a different parcel company. Also, they have reported this review on trust pilot when it hasn't even broken any guidelines. Which just proves my point even more.”

Helpful Report

Posted 5 years ago

“Buyer beware if your do not have the receipt for the contents of parcel it is not covered if you make a claim. This is not stated clearly at the time when they are encouraging you to take out protection which is deceitful. Failure to deal with lose of a parcel, I had proof of posting, proof of non delivery, paid for additional protection and they refused claim because no receipt for the cost of item lost in post. It was a child's birthday gift a wooden toy and chocolate, value £20. No receipt kept it was a gift but sent them photographs of item from website (but bought in a shop). I completed the claim process but rejected. I have emailed them during the process but no reply to my emails. I have been a regular customer for years never claimed before but no more. It is the poor customer service and communication that is upsetting. No customer services or complaints contact details. Inaccessible company. Wasted hours jumping through hoops of their claim process, paid for a service and they lost the parcel. No sorry. A disgrace.”

Helpful Report

Posted 5 years ago

“Buyer beware if your do not have the receipt for the contents of parcel it is not covered if you make a claim. This is not stated clearly at the time when they are encouraging you to take out protection which is deceitful. Failure to deal with lose of a parcel, I had proof of posting, proof of non delivery, paid for additional protection and they refused claim because no receipt for the cost of item lost in post. It was a child's birthday gift a wooden toy and chocolate, value £20. No receipt kept it was a gift but sent them photographs of item from website (but bought in a shop). I completed the claim process but rejected. I have emailed them during the process but no reply to my emails. I have been a regular customer for years never claimed before but no more. It is the poor customer service and communication that is upsetting. No customer services or complaints contact details. Inaccessible company. Wasted hours jumping through hoops of their claim process, paid for a service and they lost the parcel. No sorry. A disgrace.”

Helpful Report

Posted 5 years ago

“after losing my microphone worth £1500 they keep promising to contact me, its been 8 months now and around 50 times talking to their chat live and ive still not heard back from you yet this has been ongoing since November and still you don't care first you told me my microphone was in Australia in customs then you told me it was in uk customs then you said it was back in Australia customs then I was informed it was in a warehouse in England , you have no idea where it was and still you try and lie to me and promise you will get back to me but you never do, what kind of company are you ?”

Helpful Report

Posted 5 years ago

“what a rubbish company ---- booked parcel for next day delivery - the did not collect in time --- my client cancelled the order, as it would not arrive in time Tried to claim on the £20 insurance that is supposed to be included in your cost - you try to claim it ---- it's a nightmare - they ask you for proof of non delivery (they are the delivery company), proof of value, etc ...... gave up in the end as they do not want to part with the cash RUBBISH --- RUBBISH --- DO NOT MAKE IT EASY”

Helpful Report

Posted 5 years ago

“This company has been facilitating in fraudulent activities. They refuse to respond or do anything about it! DO NOT USE THIS COMPANY”

Helpful Report

Posted 5 years ago

“This is now my second review for the same thing. I posted a parcel with parcel2go on 22nd April it is now 4th June. The parcel is lost, i have cover for £20 on the parcel, i have opened three cases for a lost parcel and the first one was closed 4 weeks ago saying the parcel had been found then i waited and nothing arrived, i then tried to open another lost parcel case to be told i wasn't aloud, i then went onto live chat and they said they had reopened it for me to which i never had any conformation, so i left it a few days and went back on live chat to be told the agent hadn't opened the case like they said they would so that agent reopened it for me and now just keep telling me to wait. I feel 6 weeks and 1 day is plenty of time to wait! I have just been on live chat to discuss this and was again told to wait and then parcel2go ended the chat before i had chance to reply. I am livid as there is no other way i can contact them and no other way to complain. MY PARCEL IS LOST! REFUND ME THE DELIVERY COST AND THE COST OF THE ITEM IN THE PARCEL. YOU HAVE NOT FULFILLED YOUR SIDE OF THE DELIVERY AGREEMENT. I WILL CARRY ON WRITING THESE REVIEWS UNTIL SOMEONE EMAILS ME TO SORT THIS OUT!!!”

Helpful Report

Posted 5 years ago

“Package wasnt delivered I had to refund the buyer. You just keep asking me to provide evidence of non delivery when I have shown Ebay giving the refund. Hermes confirmed it wasnt delivered. Why is the onus on me to prove it wasnt delivered. The onus should be on you to prove it was delivered.”

Helpful Report

Posted 5 years ago

“Where do I start. The only thing that went right was the collection at the time stated. Delivery was guaranteed 21/5/20. Still not delivered. I have had online chats every single day since to find out what went wrong. Kept telling me they would get back to me in 1-2 days that happened once. Only to be told to contact UPS in SA. No help whatsoever. Would never use parcel2go or UPS ever again and would also make sure everyone I speak to know how bad the service is”

Helpful Report

Posted 5 years ago

“Disgusting. No contact details at all. Only way forward have issued a small claim against them. They won't like that!”

Helpful Report

Posted 5 years ago

“Cant contact Parcels2 go for refund. Phone lines unavailable, no email address. Decided best option issue small claim, very easy to do and not that expensive. Let's see how they like that?”

Helpful Report

Posted 5 years ago

“Never and never come back again parce2go , they charge me 14 pound for delivery for 1 week waiting but not delivery to my address and they send back to sender , my item broken . Dont do them service”

Helpful Report

Posted 5 years ago

“I returned a sink and pedestal via this lot and TNT. Both arrived smashed. I won’t get a refund despite having the items insured because, apparently, these types of items are on their ‘prohibited list’! Who knew??? I won’t use them again, nor will I use a service that uses TNT as they are very careless in the way they handle goods”

Helpful Report

Posted 5 years ago

“The worst company ever!”

Helpful Report

Posted 5 years ago

“My parcel to S Korea was not delivered and eventually was returned to me several weeks later, but no explanation whatsoever and no refund of my £23.65. The contract between us was that they would deliver my parcel for the agreed sum of £23.65. Despite opening “an enquiry” a month has now gone past and I have heard nothing. I want my money back.”

Helpful Report

Posted 5 years ago

“Wish I could give minus 5. Worst experience. £ orders, no collection. Chase them around for refund. This compant is a scam. DO NOT I repeat folks DO NOT USE. This is the 1st time I've ever written a bad review. I believe they don't care and show it. Scraping the barrel. Should be on Rip off Britain and Wacthdog, to expose who's behind this scamming unrealiable company.”

Helpful Report

Posted 5 years ago

“There are no words to describe be unnecessary existence of this company they don’t actually exist - they are only there to take your money the service is outrages - next day delivery hasn’t been delivered a week later and not a phone number or a contact in sight! Disgusting!”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Parcel2Go Reviews