“If I could give it less than a 1 * I would. This company must be a scam. They’ve taken my parcel and I’ve had no further updates for 4 weeks. They won’t give me any further information and I’m in the dark with it. I’ve never had an experience like it.”
“Useless. Their couriers treat your parcel like rubbish even when properly packaged and covered in fragile stickers on each side.
Also, when you insure your package, they put so many items on the "exclusion" list which is cleverly designed to make you think its the obvious ones like batteries, explosives or chemicals, that they then don't need to pay out.
Won't be using or recommending them again.”
“No guidance, spent money got a customs invoice, receiving country didnt accept the customs invoice, asked the recipient to pay 100 euro more to release the package. Had it returned to me weeks later, I took a flight out myself and delievered the package. No monies refunded no goodwill gesture as an apology but instead send a bill for further charges as my package was 'incorrectly weighted' despite it being weighed on scales. I'm now being asked for photogrphic evidence of the weight months later event though they have taken my money and not completed any service for me. Still no sense of remorse or customer care. Currently still disputing. Hopefully I'll have some resolution and peace by 2025.”
“I booked a collection for the same item TWICE, Evri never turned up.
In parcel compare website tracking the status appeared both times as "Collection no longer needed"
This made me pay for collection, but go through the hassle of taking such a big item to Evri drop off.
I will never use pacel compare again!!!”
“No way to contact them, the web-page propose you to get in contact with a live chat that does not exist...(link to live chat just take you at the first page of "contact us", in a never ending circle.
I need to cancel a booked shipment, no way or instruction how to do it...and by mail they will take 4 working day to respond !!!”
“Avoid this company like the plague
Avoid this company like the plague. I'm still trying to work out if they are fraudulent or just incompetent, but either way don't learn the hard way like I did. My item was destroyed in transit and despite my having packaged the item securely and paying for additional insurance they have refused to pay. They also added an additional 'surcharge' a week after delivery for reasons unknown. I have blocked them with my bank, but the money taken is unrecoverable unfortunately. Just an awful experience from a company that needs to be out of business quickly.”
“I am a small business owner, and when I saw the relatively cheap shipping rates on ParcelCompare, I quickly placed an order. However, I was utterly disappointed. My parcel was never collected from the manufacturer, leaving many of my customers waiting. This is detrimental to any business. Please avoid this company. As you can see from the pictures below, they cannot even pick up the phone or contact the carriers they claim to work with. Don't bother with ParcelCompare.”
“Don’t use this company. They are thieves. I sent 3 large parcel and only 2 were delivered. I insured the parcel and only was compensate 1/3 of that. It doesn’t cover even one item in my box. They don’t follow their complain procedure properly. They are not fully aware of what their procedure is. Incompetent company. To this date, I have no idea where my box is. No explanation.
I am going to make a small claim and report to the ombudsman. And already contacted the media so they can be shamed.”
“The business has phony favorable ratings everywhere, even though it is a scam. Put money away from this broker. I gave them all of my money, and they held onto it for three months. I was urged to make more deposits, but when I declined, my account was blocked the following day. In a few days, C-O.N-C;E-P-T/S-T_R-D*CO assisted me in recovering my investment and profit. You too can try them if you have same problem like me.”
“Puts the onus on the customer to find out the Regulations on exports to another country ( I’m sure that’s what customers expect a parcel company to know) then charge more to get the an undelivered parcel back, then ask for more money for an account error!
Worse company I’ve ever used
Roughy £250 for a parcel to go Australia and back.
STAY AWAY FROM THIS RIP OFF COMPANY AND BEWARE OF VERY SIMILAR WEBSITES THAT TRADE WITH A DIFFERENT NAME BUT ARE PARCEL COMPARE!”
“Parcel compare charged me extra on 2 parcels for weight even though I'd put the correct weight as it was printed on package. I cannot get through to contact them. They are a scam”
“AVOID AT ALL COST
THIS COMPANY IS A SCAM I WISH I READ THE REVIEWS BEFORE USING YOU,i send a parcel to the USA AND PAID £60 For it,IT WAS STUCK AT CUSTOMS FOR 2 lLONG MONTHS,ASKING ME FOR ALL TYPE OF INFO WHICH I GIVE ALL THE TIME,ANYWAY AFTER 2 MONTH OF ANSWERING THERE QUESTIONS,THEY SEND ME THE PARCEL BACK TO ME,I CONTACTED PARCEL COMPARE TO ASKED THEM FOR MY MONEY BACK AND THEY TOLD ME I NEED TO PAY THEM MORE MONEY FOR HAVING MY PARCEL BACK TO ME,I SAID R U REALLY HAVING A LAUGHT,IM
FUMING ABSOLUTELY FUMING,AFTER EXCHANGING A FEW EMAILS I SAID TO THEM ILL TAKE THIS TO OSMBUSMAN,NOT TALKING ANYMORE MONEY FROM ME,ALL
OF YOU CAN GO AWAY,AVOID THEM T ALL COST,GETTING MY CREDIT CARD TO REFUND MY MONEY”
“My parcel was lost and contained expensive spectacles .
They were unable to advise where the parcel went to inspite of tracking
It was agreed that I be compensated .
I sent receipts .
No compensation received
This has been ongoing since 7th March and been very stressful
This company does not deliver and does not meet standards promised .
Not a reputable firm.”
“Absolute joke of a company, paid for a 'Next Day' service, but the parcel took 3 days to be delivered. Pathetic response when I emailed to complain and ask what happened. No apology, no refund, just appalling, don't use these guys!!”
“I had sent 2 parcels with personal belongings (aquarium + accessories, guitar, sports gear) from the UK to Austria and then received an SMS saying I needed to pay taxes+import duties+admin fee of € 127, otherwise my items would be sent back.
When making the booking and declaring my items with ParcelCompare, there was no information on the extra fees at all.
After having refused to pay, both parcels were returned to the UK, with only one of them being delivered and the other one (fishtank + accessories) missing.
Then ParcelCompare sent me a fake email saying the missing parcel was delivered to the recipient, and it obviously wasn’t.
After talking to multiple customer service agents, I accidentally find out that in their system my parcel is under ‘BROKEN AND DISPOSED’. No one notified me about that!
You can't speak to anyone on the phone, their ‘Live Chat’ does not work, there is no email address either. Their website appears to be actually designed to take you round in circles. It's impossible to make an appeal because you can’t submit it (you can only cancel it, how convenient), to which they keep saying it’s a technical error…
As my parcel was insured and I wanted to get a refund, I sent an Excel spreadsheet with a list of items and prices, a PDF document with the invoices, as well as a couple of pictures of the parcel prior to its collection, which in total amounted to over £360 as well as £70 for shipping.
ParcelCompare are unwilling to refund, saying it’s all my fault - that my items were not professionally packed, that they are on the compensations exclusions list etc.”
“I booked a parcel from UK to USA. At the end of the payment, it returned to the main site and indicated it was processing the paperwork which it did for several hours before it cut off. They took £66 from my credit card and are prevaricating on repayment saying they have no record of anything. But they have my money. At least I still had my parcel which I sent by UPS and it arrived 2 days later. Parcelcompare are untrustworthy.”
“This company is a scam. Avoid. Go straight to the courier company. Parcelcompare will lure you into thinking that you are paying your chosen courier for a service but they will keep your money, not provide the service. I had to wait a whole day for no one to come and pick up my parcels and they will then offer you to either repeat the experience or cancel your order with a CHARGE. THis is the scam.”
