“AVOID THIS SCAM COMPANY!!! I sent a parcel for around £40, carefully measured and weighed it to comply with guides (well under) and 2 weeks later they took £170 out of my bank account and sent me an email saying i had sent an over sized/weight parceland this was the extra cost!?! not sure how this is even legal? but anyway terrible customer service, no help on chat, no telephone help. very unhappy”
“AVOID THIS COMPANY AND SISTER COMPANY PARCELHERO AT ALL COSTS. THEY MAY OFFER THE CHEAPEST PRICE , BUT IF ANY DAMAGE OR LOSS OCCURS YOU WILL NOT RECIEVE ANY COMPENSATION AS THEY WILL GIVE YOU EVERY EXCUSE IN THE BOOK TO AVOID THIS, THEY HAVE EVERY ANGLE COVERED. YOU WILL RECIEVE NO COMENSATION, EVEN WITH INSURANCE, AND WILL BE OFFERED A SMALL CREDIT AS A TOKEN, LIKE YOUR EVER GOING TO USE THEM AGAIN.
HEED THIS WARNING AND PAY A LITTLE EXTRA TO BOOK DIRECT WITH THE COURIER COMPANY. PARCELCOMPARE AND PARCELHERO ARE A TOTAL FRAUDULENT RACKET.”
“I have been completely scammed by this company
They have taken two lots of payment and failed to take my parcel claiming the labels have not generated
They do not have a phone number to talk to anyone and the love chat is a scripted load of nonsense
AVOID this company they will rip you off completely”
“absolutely appalling service. Booked a parcel, made an error with one of the sides measurements for the box. They got back to me saying Fedex charged extra and gave me the measurements of the parcel which FEDEX provided them which were incorrect : two sides had wrong measurements on their end. I had photographic evidence for those two sides to prove that Fedex made a mistake. Lewis Enfiled from Parcelcompare flat out refused to submit an appeal to Fedex to question an extra charge of £40 stating they would need the evidence for all three sides. Complete bonkers! I kept explaining that I am questioning two sides only as didn't manage to take full photo of thrid side due to parcel being large and I was on my own trying to take a photo and holding tape measure in two paces! Nope, he just refuses to submit appeal
Plus they went ahead and took money from my card for extra weight adjustment without my prior knowledge. Now go and try to get money back from them
No contact number, nothing
When I asked him about his supervisor he proceeded to ignore my request.
I think it is a one-man company, to be honest.
I would avoid it.
First and last time booking with them.
Transglobal is the place to go to instead of parcelcompare.”
“I would have given this company a zero if I could have. We arranged for a parcel to be returned to the manufacturer. We sent it in the same packaging it was delivered to us in from the manufacturer. UPS was the courier contracted. The goods didn't arrive. We chased and chased, and eventually, they told us the package had been damaged and disposed of. No photographic evidence, nothing. We paid additional insurance as well. Not reimbursement, not compensation, nothing, just them telling us the goods were not packaged according to THEIR specification. Complete rip off. No phone contact, no mechanism to escalate, just a brick wall from their customer service.”
“3 months AFTER the parcel was delivered , they charged me a extra £12.75 with pretty much no explanation.
Anyone with any sense would avoid this lot, as I will do from now on”
“Do not use . Claiming my package is 9cm over and I proved it isn’t with photos but they said wasn’t good enough evidence. Tried to take over 3k from my account and it was blocked by the bank then sent me a email saying I owe £177 extra for 9cm longer package. I cancelled my card they have on file and ignore it as they are a complete scam artist. Not getting any extra money off me.”
“Charging me £169 for oversized parcel, absolute nonsense, dimensions were correct. They have asked me for photographic proof which I provided. They now say it's not suitable, I have asked them for photographic proof that it was oversized, they say they can't, absolute scam.”
“Lost my package, refused to give £50 for lost item unless original purchase invoice even though I was selling it, automatically take money out for adjustment with no communication worst company ever, always ship direct don't get these clowns involved”
“This service is shocking. Avoid at all costs. I sent a package and 10 days later it was returned to sender with no contact at all from parcelcompare.com.
After contacting them its been 2 weeks with no refund or offer to resend the package. The package was a gift that was due to arrive a month ago.
The service has been terrible and they will not refund.
I use this company often for my business and will no longer be, I have had multiple issues, delays and errors happen.”
“Probably a scam. Extra charges without justification, and parcels that never arrive at the destination. No customer service. Just email exchanges without an end and no reliable information provided.”
“Just terrible!!!
The story of collecting continues from September 27 till now...
I paid £107 for the parcel with my personal belongings.
This parcel has been refused twice for collection - the courier stated that it was not ready but when I questioned another DPD courier who came on week late to deliver a parcel he said there was NOTHING wrong with it but didn't collect it because he didn't have my parcel in his system.
The parcel that was ready for collection but wasn't taken. Then I have paid a further £12.75 for this second collection.
But the second deliverer didn't collect it again .
And now it's looking they want to force me to pay another £12.75...
I left UK two weeks ago and now on another side of the world. My personal belongings are still on Reception of the Guest House more than some weeks.
And I carry on a tedious and fruitless correspondence with Parcelcampare some weeks already...”
“Initial dealing was fine paid online and parcel delivery now a phantom debit from my account basically theft of money so beware they will take further payments once they've delivered your parcel.”
“Do not use , my parcel was correct weight and size , courier collected and delivered no problem , but then parcel compare tried to charge me £3.28 extra it was only the fact my bank noticed activity on my account and block it otherwise they would have taken the extra as my card details had been saved , I have challenged the charge and they say it’s courier charge , I have contacted courier and they say no charge from them it’s from parcel compare , so pleased don’t use.”
“Crooks, BE CAREFUL months after losing my parcel with no return nor refund, they took abusively 40 pounds from my
PayPal for so called taxes on a lost parcel? DO NOT USE !”
“Dropped my parcel at the collection point 1.5 hours before the cut off time. The website stated it would be a next day delivery.
After several emails with FedEx and Parcel Compare (it is impossible to actually speak to someone) the parcel arrived 10 days late. My tracking showed it still at the collection point for 10 days.
I am not entitled to a refund because I didn't select the guaranteed next date service.
WHAT A PILE OF NONSENSE. I AM NOT AN IDIOT. I KNOW WHAT THE WEBSITE STATED - NEXT DAY. 10 DAYS IS A DISGRACE.
I cannot believe you think you should be paid for this appaling service.”
“Stay away, such a scam..
We used this service to send our clothes from the UK to Italy. The parcel got stuck in customs because the company failed to provide the necessary documents. We were charged a high customs fee, despite being exempt from the tax as long-term UK residents and EU citizens. The parcel company should have asked us to fill out a form prior to shipment, as all the other providers did (we sent several other boxes without any issues).
We couldn’t resolve the issue with DPD, as ParcelCompare was listed as the customer. We had to request that ParcelCompare return the parcel. Their customer service was completely unhelpful; the representative knew nothing about the process and failed to warn us about the extra charges for returning the parcel. In the end, they withdrew money from our bank account without our consent.
I am currently working with my bank to recover the money they wrongfully took. This company should be held accountable by the FCA. They should not be allowed to operate, as their practices violate consumer rights.”
