“Ordered a item from eBay told me they left a note saying it's been delivered (when they hadn't) then told me I had to pick my parcels when I paid for delivery while being on hold for nearly a hour and when I did speak to someone they have a seriously bad attitude when I call parcel force a joke... bad service..bad customer care... and waiting times a joke”
“Seems to be a recurring issue. Tracking states out for deliver with a time slot but nothing arrives. No wonder the company is in such a mess. Closed down all the local post offices too so have to go to the nearest depot 20 miles away... easier to return the item and say it was never delivered!!!!”
“Waited in on two successive days for scheduled delivery, once again, returned to depot. Clowns. Impossible to get through to a human, phone bot tracker still saying “On schedule”.”
“On first attempt no one came to house and package was returned to depot. No note through door. It was not delivered next day either. Waited in all day. The guy on customer service was very helpful and tracked parcel for me. Assured me it would be delivered next day. Got a delivery time. Waited in all day. No parcel Eventually a message popped up on phone with an address it had been left at. Total strangers not any of my neighbours not even on same street and I live in a small village. Went in search of my parcel and it was reluctantly handed over to me. No note was left at my house as they obviously hadn't found the address. Other delivery drivers find us we are on a named street in the village. Shocking service apart from the nice guy on customer services.”
“Terrible service, instead of leaving parcel at local Post Office like they did with a previous order 2 weeks before, they took it back to the depot 15 miles away
I arranged an online redelivery day/date and NOTHING!
I waited in all day for them!
There are no customer representatives to speak to and no one is bothered, where is my parcel?!
Now I am money out of pocket
Avoid like the plague!!”
“Waited home all day for my parcel to arrive after getting the text. Nothing! On the 3rd day of waiting now and nothing! Absolute joke of a company. Businesses should not use these guys. Avoid at all costs”
“If I could give 0 stars I would but it does require to give one to leave a review, they should be shut down the most disgusting customer service EVER absolute disgrace no wonder they want to close the post office/parcel force down, the sooner the better in my opinion.”
“All build up stories. I was checking the status every 10 minutes and suddenly they updated delivery missed because no one was at home. The driver did not even come near to the house, I checked the CCTV and make sure no one came to delivery. When I spoke to the customer care they are keep on telling lies. The worst parcel company in UK.”
“Parcelforce are the most backward company in the UK, and call themselves a delivery company! Every time I sent a parcel with them I packaged it securely, and made it "bomb proof" yet somehow they managed to damage it! I have heard that the workers play football with parcels in the depots, so no wonder things get damaged! I suggest everyone switch to using "Hermes" as since then everything I sent through them has arrived intact!
If everyone switched to using Hermes, Parcelforce would collapse and that will be the end of them!”
“If I could give no stars, I would. This is the worst delivery company known. Not surprised their shares are so abysmal. My Costco parcel has been going backwards and forwards to their North West London depot for 3 days now, I have been in, there is no card through the door. Costco customer service had to phone them to find out the problem - they said "It's the TRAFFIC". I say: "DUH". Avoid like the plague. Yes, it's been returned to the Depot again!!!”
“Redeliver requested waited all day never arrived and now 2nd time the same has happened even after going through to resolution department an absolute bloody disgrace”
“Goods paid for at Screwfix, asked parcelforce to deliver when we are in, they try and deliver when it suits them, ie when we are not at home. 2 times so far. Sat waiting in on the day we originally asked for delivery without ability to contact them as they close at 12;30 on a Saturday. Why do Screwfix use this company? Obviously managed by clueless staff.”
“3 times in a row the driver has clearly lied about attempting delivery. Called customer service. A call back was promised in 30 minutes. None was ever received. Customers of online shopping organisations that use ParcelForce are powerless, and ParcelForce staff know it, and take advantage of it. In my book, this makes them a bunch of contemptible crooks, victimising those weaker than them. If this seems harsh, how would you describe taking money from people and then offering no service in return? Isn't this theft? Shouldn't staff not only be fired, but be prosecuted for fraud?”
“Tracking says they attempted to deliver my parcel 3 days ago but I was at home all day and no calling card was left, so I am certain they did not attempt delivery. The parcel has now been stuck in the depot for 2 days and nobody is able to tell me if it is actually there, or when it might be delivered.”
“The WORST delivery company in the UK. I ordered a parcel to be delivered on a Tuesday which they apparently failed to deliver, then they tried again on Wednesday and there was still no parcel even though I was home all day waiting. They said they attempted delivery but no one showed up to my house and they just couldn’t be bothered to deliver it. It is now the Thursday and I STILL do not have my parcel and I do not trust anything they’re customer services says to me anymore. Also they had my mum pick up a parcel at their depot which was completely damaged with holes and rips in the packaging. DO NOT USE PARCEL FORCE.”
