“I have never, ever in my entire life experienced worst service from any company in all 50-something countries I have visited and lived in. I paid for the Express24 service, of course, nothing was delivered the next day, but that's just the beginning. The following day they delivered half of my parcels to the wrong address, to the wrong person, completely ignoring all instructions I have given. Literally, had my valuable items with random people at a random address. When I asked how the hell is that possible I was given a response - our driver is new and he made two mistakes - delivering at the wrong address and to the wrong person. 48 hours after my parcels should have been delivered I was repeatedly promised that they will arrive the next day (Saturday) or in the worst case on Monday. Today is Monday, nothing has arrived. When I called and asked they said they don't know why promised to call me back with details and didn't. I have been robbed by that company and their hideous service has caused me severe issues. I will chase them for a refund until they restore every penny. I will also make sure that every possible person I can reach knows about my fantastic experience with them. If you're sane, DO NOT USE THEM.”
“I purchased item from Screwfix. Received text from Parcelforce with "tracking" function saying item out for delivery on 02-09-22. Never happened and no com's. I checked "tracking" service on text again on 03-09-22. Same status i.e. its out for delivery today and yet again delivery never happened. The Parcelforce web site is not intuitive, I cannot find out how to complain electronically via their web site or text. And god forbid they should actually offer a telephone service!! Im old now and despair of the way customer service has been significantly eroded over the past 30+ years. Annoying and worrying in equal measure.”
“Purchased an item from a retailer, paid for Saturday delivery. Tracking shows delivery attempted, could not find address!
My postcode leads you to the bottom of my drive, my house has been here for 30yrs. Every other courier manages to find me.
Useless service.”
“i sold a bike on ebay payed fo the post then was told that parceforce could not deliver a bike so had to drive from burton on trent to leicester and deliver the bike myself.IT was a waist of money no help at all.”
“I sent a Gaming pc via parcel force to a customer. When he received it the box was damaged even though i wrote fragile and this way up on it. The graphics card was broken in transit and one of the motherboard connectors had snapped even though i packaged it tight. The graphics card even had a stand underneath it to stop it sagging so i can honestly say someone must have thrown or dropped the box hard.
Absolutely shocking delivery standards for £30.
I will avoid in future.”
“Driver turned up twice just got out the van and left a card and that was after i said they could leave it next door!
it all about trying to get you to pay to have it delivered to a post office or a diffrent address”
“I paid in full at the Post Office and due to weight package had to be delivered by Parcel Force to Ireland. I completed the necessary forms. My parcel was returned to sender on the basis of not filling in a HS code. On the Parcel Force postage form it clearly says “HS No. (if known)”. I didn’t know so left blank. Fair enough right? The “if known” is a bit misleading on basis of my experience of no HS code no delivery. I have and continue to try to let Parcel Force know they need to amend their form template to prevent other Customers suffering the same experience. Parcel Force continue ignore my feedback.”
“2 days waiting for my parcel and it did not arrived. Driver said attempted and no one is available which is a lie I am at my property the whole day .
I called customer service and arranged to be deliver next day and but did not happened and no text message and no call.”
“Zero stars. Two days running they say they attempted delivery. First time I can see from my cctv that nobody came to my door, second time I was in the house. No cards left. Apart from that I had requested delivery to my nearest post office and that didn’t happen either. So currently I have no idea where my parcel is and I don’t think they know either. Best avoided if at all possible.”
“Zero stars. Two days running they say they attempted delivery. First time I can see from my cctv that nobody came to my door, second time I was in the house. No cards left. Apart from that I had requested delivery to my nearest post office and that didn’t happen either. So currently I have no idea where my parcel is and I don’t think they know either. Best avoided if at all possible.”
“Driver didnot show up at all.But received message he attempted delivery.
Pathetic criminals.
How is this acceptable ,same complaint all over the country.
After I call,they now say he could not find the address.
Avoid like a plaque”
“Worst ever delivery company .
No driver call on arrival .
Went to parcelforce depot for collect my things .
I were said that your parcel is with driver to deliver at your door and I had been waiting all day at my door outside my house but nobody come to deliver my things . There is not any link to show us when we will get our parcel .
No specific time just wait all day for nothing .
If there would a 0 star , I would not like to rate then even a zero they are less then zero .”
“Awful service and delivery. I got something expensive to deliver to me. But I wasn't home and have texted them to redeliver my parcel in two day while I am home and I got confirmation that they have received my redelivery message. But the delivery person delivered it to a stranger anyway regardless my redelivery message and without my signature. I can't believe they would randomly deliver something very expensive without the recipient's signature! When I got back home trying to contact them regarding the issue, they directly said my tracking number was invalid and it was not by ParcelForce and quickly disconnected the service to me. Really some BS there! anyway. Really Awful delivery service and experience. Be careful guys”
“Worst service. Paid extra koney to have a small envelope delivered from Londo to Cambridge. It takes 1 hour by train and they have wasted 3 days and the package has still not even left London.
Keys were urgently needed and this guaranteed service causing serious damage. Will sue them for sure.”
“Awful awful awful … have used them twice when I had to get an urgent parcel delivered the next day and they failed abysmally on both occasions. Their claims procedure is a arduous task deliberately delaying the process further - NEVER USE THEM . If I could give them zero I would.”
“All the 1 reviews are correct. I would give 0 if there was such a thing. My whole feeling about them is they are hacked and scammed. You cannot trust then and the customer service advisers are just covering up. I have sent a letter including screen shots to the complaints department and the scam investigators.”
“Sent an item sold via eBay but 7 weeks later parcel is still lost, buyer has been refunded but I can’t get a refund?. Why? Because it’s not their fault & I should get the buyer to start filling out paperwork too!. I have been attempting to get a refund for 6 of these weeks only for 95% of communication to be ignored and the few times they respond it usually isn’t actually a response!.”
“Misleading, liars, unprofessionals, are the least words to express my experience with Parcelforce. I got "attempted delivery" while I never left home and never received a call from the driver or anyone else. The tracking service said "Addressee to collect from depot" but they left me without any note or card to inform me where my box is. I called them and they said first that they can arrange a redelivery for me but it will take time. I said: ok, but then they immediately stepped back and said: no, we cannot arrange this!!!!! I asked who will pay for this redelivery, if I have already paid door to door delivery from the beginning. They answered: it is free!!!! But it was not. I got a letter 4 days later saying that I have to pay 28.5 Euro for the first box. Now, the tracking gives me a "attempted delivery" for the second box for yesterday, Saturday, and I was home the whole day. I am still waiting for a letter for the second box. This company is a complete disaster, and I would never recommend it for anyone.”
