“Yet again, SMS lies from drivers claiming that 'delivery has been attempted'. The world's worst logistics / delivery service bar none and I now refuse to order goods from organisations that use Parcelforce to deliver. ABYSMAL does not begin to describe them”
“Due to the extreme heat on Tues I completely understand why my delivery didn't happen. However, what I am taking exception to is my delivery was to be between 10:18 - 11:18 and at 11:13 on the tracking system it stated that the delivery was tried but coukd number delivered. I was sitting waiting for the door to knock. So I understand the postman saying its too hot I'm really sorry I can't deliver today. What has totally annoyed me is the lie.”
“On Wednesday I ordered something on line, and the item was delivered today by Parcelforce, The gentleman who was called William, delivered my item with, care, Thank you Parcel force”
“Absolutely shocking useless disgraceful service. I paid for 3-5 global priority and 8 days later it's not even left the UK. Do not use this company under any circumstances. Like me you will seriously regret it.”
“I honestly don’t know who parcelforce employ but a trained monkey could do a better job. First they attempt to deliver at my address & leave a card saying will be redelivered next day , then receive an email stating my parcel has been delivered to a **** syzmanski , totally different from my surname which is English BTW. In a totally different place far from my home. I don’t get how they can mess this up , totally incompetent.”
“Repeatedly failing to deliver the parcel, not leaving a note informing what happened to the parcel and then taking it back to their depot instead of a local pick-up point. Hopeless.”
“Package was sent to wrong country and tracking has not updated in weeks, how hard is it to do your job and fill out the correct shipping information?”
“Everytime i use parcelforce i seem to have problems. Everything from lost parcels to damaged parcels. Today i waited in for a delivery only for them to try and deliver my parcel to completely the wrong house. I get a message saying delivery attempted but failed, follow instructions on the card, which is now also at the wrong address btw. Now i have to go through the rigmarole of trying to find out where the delivery was attempted so i can get the card in order to find out where my parcel is and pick it up. Absolute joke of a company with drivers who can't read an address properly.”
“This company should be fined and driven to court, it shouldnt exist anymore. Absurd prices, delivery gets stuck for weeks without explanation (2-3 days were promised) and no customer support available whatsoever (no email, phone number, nothing, an absolute joke).”
“Worst delivery in the world not only in UK. Parcel supposed to be delivered and i was home,but i just saw a card from them saying that tomorrow will be redelivered. I don’t know why they don’t call you are message you before informing that they are ate your place. Even the costumer service is not helpful, they just tell you what happened. I know what happened u don’t have to explain me that, i need solution to the problem that u couldn’t deliver one simple thing. I don’t get annoyed easily but this is the rare case when I’m annoyed. Costumer service told me that the delivery guy don't have phones with them, what a joke. Tell me that tour company is terrible. Nothing more to say. Probably in 18th century they had better service.”
“There's something fishy with their claims system. After long and frustrating delays in their response, they sent me a message saying ". I regret to inform you that your claim has been rejected because the recipient failed to return damage questionnaire.”
“Sent parcel for next day delivery cost £18 Lincoln to London. Tracking said delivery attempted. Not true. Card left no. Sent to nearest post office No. Driver went to wrong address. Said would contact driver and deliver later. Not happening. Don't use Parcel Force. Totally unreliable.”
“I avoid using parcel force at all cost but had no choice as ordered through Amazon who should stop using them asap
Attempted delivery but never left a card twice after me phoning and battling through the auto service and requesting to leave with neighbour
Phoned again and requested again to be left with neighbour
It’s like working with a company stuck in the 1970s !!! Never never use this company totally useless all the other delivery services manage an excellent service why can’t PF
Wish I could rate then zero”
“A hopeless hapless service. An item urgently required for an assignment so paid extra four 24 hour guaranteed delivery - so much for guarantees!
They put it in the van but then took it back to the depot at 14.25 almost 4 hours before their last normal delivery time - they simply didn’t bother to try to deliver it.
No wonder this service has such a bad rep - mistakes I can understand but there are no excuses for just not bothering
Filled in the contact sheet to get an auto reply that they will respond in two days
Is this organisation lost in the last century or what?”
“Very bad service. I will never ever use this company again. I paid for the express premium delivery service to receive documents within 2-3 working days. It has now been over a month and I have still not received the parcel. I have even complaint to them, they are not apologetic at all, neither will they give me refund for the expensive price that I paid and I have still not received my delivery. I advice other customers to be very careful when using them, as on the website it stated that it would be 3 working days and clearly they are using misleading wording to get a customer to use their service. I am extremely angry and frustrated.”
“3 advisors all told contradicting advice. The third I spoke to a Carolyn Turner was the rudest most unhelpful person-she should not be in customer service and a manager needs to listen to the recording on 02.07.22 am. Told me to prove my address even though it was a click and collect point and only then could I pick my parcel up if I proved I lived at the click and collect point which I obviously don't. Told me it's my problem and talked over me repeatedly. Went down to the Manchester depot to be met with an equally rude man who said he'd not willing to serve me as they close at 12.30-it was 12.25 then proceeded to be rude. Ultimately the service is unreliable and they employ the worst staff. There's a good reason why there a 1 star rating with thousands of unhappy customers”
“NOT THE FIRST TIME THAT I'VE HAD A DELIVERY BY JASON FROM LINCOLN DEPOT. A JOY AS EVER - ALWAYS WITH A SMILE AND A CHEERY GREETING. WHEN YOU LIVE ALONE AND GET SUCH A HELPING HAND IT MAKES SUCH A DIFFERENCE. A HUGE THANKYOU. MIKE SMITH NG34 0AU P S I DO HOPE PARCEL FORCE APPRECIATE HOW GOOD HE IS.”
“They are horrible please don't use their service. They just lie and don't care about your timing and anything. Avoid them. My item was supposed to be collected a week ago and it still hasn't been collected. I have called them at least 15 times and they don't care to call back and just keep lying. To even called them you need to spend 20 minutes. They have an annoying AI system in place. It is useless. Avoid them, please. Don't give them any money. I would give it zero stars if possible.”
“I wish I could put 0/5 but I can't. I have never had a good experience with Parcelfarce. Even Evri/Hermes and Yodel are more reliable, and they're terrible.”
